Quality Control Specialist - Fixed

Vodafone Türkiye

We are seeking a Quality Control Specialist - Fixed with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Fixed Customer Service Manager of Vodafone Turkey. 

The accountabilities of this role are:

• Turkey's leader Vodafone call center in its structure, measuring the call center service quality processes, monitoring, regulation of the feedback report
• We are looking for Quality Control Experts who are experienced, careful, observable and capable to work in our Quality Control Group who will be responsible for resting calls, measuring compliance level of quality of service, checking quality of entered records.
  
• Develop and implement special Customer operation activities to meet the KPI target.
  
• Monitoring partner performance and reporting to management . 
  
• Supervisory development of tactics and offers to ıncrease success ratio of customer operations . 
  
• Analyze and actively supervıse quality of outsource operations.
  

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

 Vodafone is a place where you can bring your whole self to work as you start your career.

• Vodafone is a place where you can bring your whole self to work as you start your career. 
• At least a university graduate
  
• For male candidates for at least 2 years of military service completed or suspended 
• Between the ages of 22-37
  
• Competence in working with the customer and service-oriented
  
• Willing to team work 
  
• Own responsibility and initiative 
• At least three years and at least a year Call Center experience 
• Internmediate English must be