Customer Service Specialist

Walter Kesici Takımlar San. ve Tic. Ltd. Sti.

• Bachelor degree in Business Administration or Engineering graduation,
• Strong communication skills
• Strong teamwork skills
• Proficiency in MS Office applications
• Affinity for technical products customer service
• Experience in internal sales / customer service in an international company
• SAP knowledge, preferably advanced in the SD module
• Fluent in English, second language (preferably German) is a plus

JOB DESCRIPTION

• To provide customer services in sales from quote to invoice
• Control, process and track incoming orders with corresponding internal regulations in sales
• Coordination with customs broker in import procedures to secure a fast and reliable delivery process
• Process standard tools, special tools or project orders from quotation until complete delivery and invoicing
• Monitoring of changes in lead times and provide forecasts to customers and account managers (open order management)
• Provide reports to field sales
• Processing of demo tool request and monitoring completion status according to internal procedures
• Handling of customer complaints (product and/or delivery related)