CRM Analytics Specialist

Watsons

About Watsons

Established in Hong Kong in 1841, A.S. Watson Group is the world’s largest international health and beauty retailer with 15,000 stores in 25 markets. Every year, over 5.2 billion customers and members shopped with our 12 retail brands in stores and online.

With over 140,000 employees worldwide, including 12,900 in Hong Kong, A.S. Watson Group is also a member of the world renowned multinational conglomerate CK Hutchison Holdings Limited, which has five core businesses - ports and related services, retail, infrastructure, energy and telecommunications in over 50 countries.

Watsons is Asia’s leading health and beauty retailer, currently operating over 7,200 stores and more than 1,500 pharmacies in 13 Asian and European markets. Watsons Turkey is one of the leading beauty and self-care chain stores in Turkey with more than 340 stores in almost 100 cities. We work with might and main in order to become the first choice of our customers in the scope of self-care with our more than 3.000 personnel.

• University degree; Mathematics, Statistics, Industrial Engineering or Computer Science from reputable Universities is preferred,
• 1-2 years of data analytics or customer insight experience,
• Experience in analyzing data and building insights & stories from data,
• Experience on SQL,
• Knowledge and experience on market or consumer research is a plus,
• Team work orientation and skilled in working with cross-functions. Excellent written and presentation skills,
• A self-motivated, flexible, quick learning, high achieving, “can do” mentality; High drive and results oriented spirit,
• Growth Mindset, Attention to detail, Customer Oriented,
• No military obligation for male candidates.

JOB DESCRIPTION

• Analyze big data and generate customer insights to advise solution and presenting this insight back to stakeholders,
• Make recommendations based on data analysis to improve processes, increase sales & customer satisfaction,
• Design and deploy advanced analytics models, create ad-hoc and automated reports,
• Work closely with internal units to produce more efficient and effective strategic decisions by the help of customer analytics,
• Understand customer profiles and consumption behaviors to increase customer loyalty,