Head Of Operations

Webhelp Türkiye

·       Associate Degree or Bachelor’s Degree, 

·       Experienced for 7 years at least as a Manager in Call Centers, 

·       Familiarity with iOS and/or MacOS, or comparable technology, is preferred

·       Advanced English level in both Written and Verbal language,

·       Preferably experienced in e-commerce field,  

·       Experienced in the management of corporate customer relations, 

·       Having a good command of budget, planning, quantification, technology and methodologies of reporting of Call Center,

·       Has a strong sense of responsibility, 

·       Caring about human relations, 

·       Strong ability of Planning and Coordination, 

·       Skilled at working customer and service oriented,

·       Being competent about problem-solving, data analysis and presentation 

·       Ability of associating between business results and financial indicators and taking actions accordingly,

·       Being competent about leadership and organization management,

·       Flexible and being able to work under high pressure,

·       Having a good command about MS Office apps, 

·       Having served his military services for male candidates. 

JOB DESCRIPTION

·       Preparing reports including routine analysis of the Client’s data, reaching and agreement of monthly and yearly data, preparing capacity analysis, 

·       Participating to the meetings with the Client,  

·       Determining staff need due to growth, rising of call volume,

·       Analyzing reports about performance of the Project, quality objectives, performances of the Advisors and taking actions accordingly,

·       Preparing reports about incomes and outgoings of the Project, objectives of the Project such as productivity, Client’s demands and needs, organizational needs and informing their Manager accordingly,

·       Working on development and improvement of the processes under their responsibility and evaluating the results.