İş Yerinde
İş Yerinde
Tam Zamanlı
Üst düzey yönetici
Operasyon
Operasyon
152 başvuru
Tam Zamanlı
Üst düzey yönetici
152 başvuru
Operasyon
· Bachelor’s Degree
· Experienced in the Call Center industry for at least 5 years
· Familiarity with iOS and/or MacOS, or comparable technology, is preferred
· Being a Quality Manager in Call Center industry before
· Having Advanced level in English and Native level skills in German (written and verbal)
· Having good command at dynamics in the Call Center industry
· Having managed the performance objectives of their subordinates and the projects that they are responsible of
· Actively using MS Office apps with an advanced level
· Having no obstacle to travel
· Served his military services for male candidates
JOB DESCRIPTION
· Analyzing and evaluating the quality objectives of the Call Center
· Improving operations coordinated business processes to comply with quality objectives
· Constantly analyzing service quality results and process flow, to help developing suggestions and advises for higher customer satisfaction and provide organizational productivity,
· Managing administration and equipment of Quality Monitoring Program to meet the needs of the Client
· Improving current Quality Monitoring evaluation methodology; including forms, calibration and feedback process,
· Doing training needs analysis according to quality outputs and planning identified trainings
· Carrying out after-training efficiency measurements and evaluations
· Managing processes by using different channels such as classroom-training, online-training, simulation study in a mixed and active way
· Measuring and evaluating the change of the candidate’s knowledge level by preparing exams on required subjects
Kalite Yöneticisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Kalite Yöneticisi İş İlanlarıİnsani deneyimler yaratıyor ve iş çözümlerine şekil veriyoruz Dünyanın en heyecan verici markalarına kalıcı değerler yaratmak için zengin bir müşteri
Şirket Sayfasına GitServis, Prim, Yemekhane.
Kalite Yöneticisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Kalite Yöneticisi İş İlanları