Social and Search Analyst

Webhelp Türkiye

ABOUT WEBHELP 

Owner of the 2018 European Market Leadership Award, Webhelp is a 115,000 people-strong global leader in business process outsourcing (BPO). Operating in more than 60 countries and 170 locations, we continue to specialize in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. 

Webhelp Turkey currently operates in İstanbul, Ankara, İzmir, Bursa, Bingöl, Yozgat and Van with more than 14,000 employees, driven to make a real difference in customer care services. 

 The "Social and Search Analyst" will be responsible for the analysis of a wide range of data to support the marketing, brand and business strategy functions. The Analyst will ensure that briefs from various business teams are translated into analytical projects that respond to business questions.

The ideal candidate can use a wide range of analytical solutions and is at ease both with data coming from social media and search, and with more "traditional" data such as penetration and brand equity. The candidate is able to construct both quantitative and qualitative analyzes and knows how to work in collaboration with teams of analysts who are experts in specific subjects. As a result, the ability to organize your work and manage multiple projects are essential.

Primary Responsibility’s & Considerations

•       Translate briefs coming from the business (for example marketing & strategy) into analytical projects.
•       At home with digital data (social media and Search) but also with "traditional" KPI business (penetration, brand equity);
•       Dashboard constructions to be updated periodically with data visualization solutions;
•       At ease with qualitative and quantitative analysis;
•       Being able to create concise analyzes that can communicate clear messages;
•       Being able to communicate both with equal role and with senior stakeholders;
•       Project management (progress status control, resources coordination)
•       Excellent English
•       Business focus and engagement orientation;