Product Specialist

Wyser

Wyser is the international company within Gi Group in charge of searching for and selecting specialized middle and senior management.

We are looking for a 'Product Specialist' for our global client of financial industry.

Responsibilities

Identifying the best solution based on the details for complex and escalated issues raised by customers and ensuring that it is completed within the SLA.

Analysing clients’ needs and transform them into tasks. And working closely with related departments until delivery.

Providing technical assistance for new integration process for any party involved.

Providing technical assistance for questions and problems.

Following up with customers to ensure full resolution of issues.

Preparing the needed reports within the company, for banks and customers.

Support the payment gateway outsource / license products.

Preparing documents for new features and providing product trainings for the customers and the support team.

Qualification

Minimum 2 years of experience in preferably in payment systems, PSP companies, e -commerce or fintech companies.

Software support specialist or integration specialist experience and a proven track record of delivering quality customer technical support.

Ability and willingness to work as a part of team.

Stress and problem management capabilities.

Good planning and organizing abilities.

Openness to continuous acquisition of new skills and competencies, as well as to improve existing.