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Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for an "Customer Service Supervisor" to one of our international clients in industrial plant engineering sector.

Customer Service Supervisor is the main contact point for customers for after-sales related matters.

QUALIFICATIONS

  • Graduated from Engineering Faculties of the Universities, (Preferably Electrics/Electronics Engineering) 
  • Min. 8 years of experience in total,
  • Min. 5 years of automotive OEM experience,
  • Knowledge and experience on vehicle electric/electronic systems and their components, 
  • Having Problem Solving mindset with significant knowledge of structural tools (8D, A3, Six-Sigma etc.)
  • Good English command (Min. C-1 Level)
  • Experience and knowledge on at least one of the Major Automotive Quality Standards (IATF 16949, VDA 6.3, Formel-Q, FORD Q1, Other OEM Specific Requirements)
  • Good interpersonal skills
  • Team player 
  • Open to learning and development.
  • Residence in Manisa or İzmir is required.
  • No military obligation for male candidates.
  • No restriction to travel

 

JOB DESCRIPTION

  • Battery responsible of product and customer service. 
  • Checking and reporting the diagnostics results of rejected batteries sent from the customers,
  • Authorizing of necessary refusal, return decisions in relations with customers,
  • Manage PQR and 8Ds, creates a bridge between Sales and Quality sections in returns, closes 8Ds when necessary actions are taken for solution or makes them closed at customer side and creates records for archiving,
  • Realizes the trainings of people who are in contact with customers and complainants,
  • Provides the organization of technical and softskill training of services, sales points and other stakeholders in the field as needed,
  • Determines the qualification criteria of the service personnel of the dealers trained at the factory , gives certificates to the service personnel deemed sufficient according to the evaluation result made with the Customer Experience Manager.
  • Ensures that the returned batteries, whose examination is finished, are rendered unusable (Scrap) and delivered to the scrap warehouse authority.
  • Prepares the reports of the Customer Experience Department prior to the executive board.
  • Ensures that all complaints within the company and at customer side (information about application and / or outcome) are handled properly, the documents related to ISO 10002 Activities are prepared, and records are kept.
  • Determines the projects for the development of systems / processes, and ensures their follow-up.
  • Provides detailed teardown analysis of the batteries, which have been checked and labeled as Fabrication failure by customer service on the field (OEM, AFM). Provides logistic activities and budget in order to examine the faulty batteries to be taken to the plant. 

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Otomotiv

Çalışan Sayısı:

4000-4999