General Application For Global Logistics Center

YILPORT Holding A.Ş.

Do you want to make a difference in your career path with YILPORT Holding? 

YILPORT Holding is a privately held, wholly owned subsidiary of YILDIRIM Group, one of the fastest growing and most developed Turkish industrial groups with its container terminals in Turkey, Malta, Sweden, Norway, Spain, Portugal, Peru, Ecuador, Guatemala and Italy through multiple continents.

As being the first Turkish global port operator, we provide total supply chain solutions to our customers with state-of-the art technologies and with the best talents across all operations.

With a massive pipeline of new investments, our ambition is to become one of the top 10 container terminal operators in 2025. 

Would you like to be a part of "Global Logistics Center" team at YILPORT Holding?  

For our growing team at Global Logistics Center, we are looking for bright, hardworking and enthusiastic team members to take an active role in the functions such as Planning, Customer Service or Reporting which are based in YILPORT Holding Gebze terminal.

• University degree from a reputable university,
• Written and oral fluency in English is a must (additional languages such as Spanish, Portuguese or Italian are preferable),
• Excellent knowledge of MS Office (Word, Excel, Power Point etc.),
• Excellent analytical skills, teamwork skills and multi-task orientation,
• Ability to work in a fast paced and deadline oriented environment,
• Ambitious and motivated for a career in global port operations,
• Completed military service requirement (for male candidates only),
• Reside in Kocaeli or Anatolian side of Istanbul is preferred,
• Able to work in 3 shifts, 

If you are interested in working any of the functions below:

Planning: 

• Effectively provide planning support to local operations in different countries,
• Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System) (Navis) while ensuring that all customer requests meet the demands,
• Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders,
• Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations,
• Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently,
• Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed

Customer Service:

• Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner
• Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals
• Analyze customer complaints and provide appropriate corrective actions in a timely manner
• Prepare documentation and reports on routine customer correspondence for future reference purpose
• Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers
• Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends

Reporting: 

• Effectively collect data from system and other departments in order to prepare monthly, shiftly, daily status and performance reports for all terminals
• Research, review and analyze the effectiveness and efficiency of existing reports that are in line with Global Logistics Center’s strategy
• Prepare the key performance indicators (KPIs) that support the measurable goals of the Global Logistics Center
• Retrieve and utilize information from the Navis system and manage the EDI files accordingly