warning
İlan yayından kaldırılmıştır

Global Logistics Center Senior Manager

YILPORT Holding

Kocaeli(Dilovası)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Application Count

266 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

266 application

Department

QUALIFICATIONS AND JOB DESCRIPTION

Would you like to be a part of “Global Logistics Center” team in Turkey which won the Award of Excellence in the Innovation category by Navis in 2017? 

YILPORT Holding globally operates 22 marine ports and terminals in the span of 11 years. Due to this rapid growth and YILPORT Holding's mission of being ranked among top 10 global terminal operators by 2025, we have harnessed new innovations such as Global Logistics Center (GLC), transforming it into the only private port operator to provide centralized services to all our international terminals from one center. 

Global Logistics Center was established in 2015, currently managing 4 container terminals, 1 bulk terminal, and 1 intermodal terminal in Turkey, Nordic and Ecuador. The overall aim is to centralize Terminal Planning, Customer Services and Data Control/Reporting for successful management of vessel, berth, yard, equipment and gate operations. 

What do we do in Global Logistics Center? 

Global Logistics Center is providing service in three functions: Planning, Reporting and Customer Services. 

Planning Team effectively provides planning support to all local operation teams. · Effectively provide planning support to local operations in different countries, 

  • Prepare vessel loading and discharging stowage plans by using TOS (Terminal Operation System, Navis) while ensuring that all customer requests meet the demands,
  • Plan all yard activities including interfacility transfers and CFS (Container Freight Services) service orders,
  • Prepare and improve yard strategies in line and aligned with the general and daily needs of local operations,
  • Monitor the key performance indicators of the terminals to ensure that targets are achieved and operational flows are being followed efficiently,
  • Monitor and dispatch the equipment in terminal and maximize equipment utilization while ensuring all operational flows are followed, 

Reporting Team collaborates with local operation teams to analyze in detail all terminal operational processes from a service and system point of view.

  • Effectively collect data from system and other departments to prepare monthly, shift-based, daily status and performance reports for all terminals, 
  • Research, review and analyze the effectiveness and efficiency of existing reports that are in line with Global Logistics Center’s strategy,
  • Prepare the key performance indicators (KPIs) that support the measurable goals of the Global Logistics Center, 

Customer Service Team serves as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.

  • Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner,
  • Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals,
  • Analyze customer complaints and provide appropriate corrective actions in a timely manner, 
  • Prepare documentation and reports on routine customer correspondence for future reference purpose,
  • Communicate customer feedback to Operation, Planning, and Sales departments to develop processes for better serving customers, 
  • Maintain weekly reports on customer inquiries, responses and feedback to develop customer service analytics and trends, 

QUALIFICATIONS 

Currently, we are looking for a GLC Senior Manager position for our growing and dynamic team at Global Logistics Center. 

  • Graduated from related fields of universities preferably in Maritime Business and Administration or Logistics,
  • Minimum 7 years of container operations experience in senior roles and across functions, 
  • Minimum 3 years of management experience in container terminal environment, or similar, related industry, 
  • Written and oral fluency in English is a must (additional languages such as Turkish, Spanish, Portuguese, Norwegian and Swedish are preferable), 
  • Excellent knowledge of MS Office (Word, Excel, Power Point etc.), 
  • Knowledge of TOS (preferably Navis), 
  • Excellent analytical skills, teamwork skills and multi-task orientation, 
  • A ‘can do’ approach, willingness to learn and extend the role above and beyond the job description, 
  • Is self-directed and self-motivated, able to work both independently and within a highly collaborative team environment, 
  • Have customer, quality, process and result driven approach,
  • Strong analytical and organizational skills and ability to organize and prioritize work and handle multiple tasks simultaneously and complete tasks per deadlines, 
  • Capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions,
  • Excellent communication and interpersonal skills interact with people from various countries, cultures and all business levels, 
  • Effective negotiation and conflict resolution skills combined with good counselling and listening skills, 

JOB DESCRIPTION 

Reporting to Global Operations Director, GLC Senior Manager will lead teams in GLC such as planning, customer service and reporting to achieve 24/7 operational excellence across all areas of the terminal operations and always ensure an excellent service delivery and productivity defined in advanced with protocols or agreements.

  • Manage, motivate and instruct all GLC within the function of Planning, Customer Services and Reporting, set priorities and structure tasks and goals, 
  • Drive optimization of planning processes in close collaboration with GMs and Terminal Operations (yard strategy, equipment dispatching and deployment, yard/vessel planning etc),
  • Contribute to development of YPH standards within GLC functions with consideration to high productivity, safe operations and efficient utilization of equipment and labor, 
  • Conduct and lead meetings between GLC and Terminal Operations and make sure that all operational problems are resolved, 
  • Enable efficient and safe utilization of terminal facilities, equipment and manpower to achieve optimum container throughput as efficiently as possible,
  • Lead GLC Teams to ensure that they have met service level requirements defined in SLA and they have a focus on continuous improvement,
  • Monitor operational performance in terminals to make necessary changes on Planning, Customer Services and Reporting processes to improve the quality of services, 
  • Provide effective communication to all stakeholders (GMs, Terminal Operations, GLC Teams, Lines and Customers, etc.) to ensure expectations are met and progress is effectively communicated, 
  • Establish and implement current and long-term goals, objectives, and plans for GLC, 

Preferred Candidate

More than 10 years of experience
Bachelor’s(Graduate)
Exempt, Completed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Class B

Lojistik Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Lojistik Müdürü Lojistik Müdürü Maaşları Lojistik Müdürü Nasıl Olunur? Lojistik Müdürü Nedir? Lojistik Müdürü İş İlanları

Port operations and services

Şirketin Aydınlatma Metni

YILDIRIM HOLDİNG A.Ş.KİŞİSEL VERİLERİN KORUNMASI VE İŞLENMESİ HAKKINDA BİLGİLENDİRME METNİ VE MUVAFA

Detaylı Bilgi

Lojistik Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Lojistik Müdürü Lojistik Müdürü Maaşları Lojistik Müdürü Nasıl Olunur? Lojistik Müdürü Nedir? Lojistik Müdürü İş İlanları