Helpdesk Supervisor

Yves Rocher Türkiye

We are looking for a Helpdesk Supervisor to work at Yves Rocher that will be responsible for solving helpdesk request and managing helpdesk team.

Job Description

• Solving Help Desk requests according to SLAs,
• Provide performance and service level reporting,
• Contributing to development, planning and production of new systems,
• Leading Help Desk projects,
• Provide trainings for the development of the Help Desk team,
• Ensuring control of hardware and software inventories,
• Preferably knowledgeable about Oracle data queries (PL / SQL).

Qualifications

• Bachelor's Degree,
• Good command of spoken and written English language, 
• Min. 2 years of experience in a field of Helpdesk Management,
• Management and configuration experience in client operating systems,
• Knowledge of basic network (WAN, LAN) and Windows servers,
• Advanced management and organizational skills,
• Strong communication and leadership skills,
• Able to manage time and priority,
• To have a good problem solving skills,
• To have no restrictions to travel.