Field Service Specialist

ZEISS Türkiye

Our Industrial Quality Solutions (IQS) team is growing!  Would you want to be a part of this great team?

ZEISS IQS providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQS continues its path of success by offering products and services to create innovation in all around the world.  

We are currently seeking, highly motivated and experienced Field Service Specialist/Engineer for our IQS Business Unit. 

REQUIREMENTS

• University degree (electronics, mechanical engineering or similar fields)
  
• Minimum 4-5 year experience in a similar position in an international company
• Experienced in production or quality control processeses
• Proficiency in Microsoft Office Applications
  
• Proficiency in both written and spoken English
  
• Willing to travel frequently
  
• No military obligation for male candidates
• Valid driving licence and active driving experience

JOB DESCRIPTION

• Providing the necessary services in regard to installation, maintenance, calibration, trouble-shooting in the customer premises
• Analyzing the customer needs and technical problems in a fast and accurate way, offering necessary solutions, and ensuring the customer satisfaction at the highest level
• Being key person for the trouble-shooting
• Visiting the customers in order to analyze and resolve the problems
• Identifying the customers’ needs and sharing those with the relevant unit/s in the company
• Providing on-site and / or remote support for devices with the fault notification/s
• Dealing with the customer complaints and offering the best solution to the customer
• Providing service reports to be delivered on time and in desired standards
• Communicating effectively with all target groups companywide (sales, management, customers, customer support center etc.)