Service Engineer - İstanbul

ZEISS Türkiye

Would you want to be a part of this great team? 

As a leading manufacturer of microscopes ZEISS offers inspiring solutions and services for your life sciences and materials research, education and clinical routine. 

 ZEISS is currently seeking, highly motivated and experienced Field Service Specialist/Engineer for our Research Microscopy Solutoons (RMS) Business Unit in Istanbul region.

REQUIREMENTS 

• Bachelor’s degree in Engineering (Physics, Electronic) graduate 
• Minimum 3 year of experience as a Field Service Engineer or Technician in Electron Microscopy or Optical Microscopy business 
• Knowledge in theory and repairing of Optical Microscopes or Electron Microscopes equipment and high technology systems 
• Experienced in image analysis software 
• Proficiency in MS Office applications 
• Proficiency in both written and spoken English 
• Willing to travel frequently 
• Good problem solving and analytical skills 
• Excellent communication skills 
• No military obligation for male candidates 
• Valid driving licence and active driving experience

• Providing the necessary services in regard to installation, maintenance, calibration, trouble-shooting in the customer premises 
• Analyzing the customer needs and technical problems in a fast and accurate way, offering necessary solutions, and ensuring the customer satisfaction at the highest level 
• Being key person for the trouble-shooting 
• Visiting the customers in order to analyze and resolve the problems 
• Identifying the customers’ needs and sharing those with the relevant unit/s in the company 
• Providing on-site and / or remote support for devices with the fault notification/s
• Dealing with the customer complaints and offering the best solution to the customer 
• Providing service reports to be delivered on time and in desired standards 
• Communicating effectively with all target groups companywide (sales, management, customers, customer support center etc.)