{"id":1261,"date":"2007-12-07T02:00:00","date_gmt":"2007-12-07T00:00:00","guid":{"rendered":"http:\/\/92.45.35.169\/yapi-kredi-ik-yonetimi-genel-mudur-yardimcisi-cihangir-kavuncu\/"},"modified":"2024-07-03T15:04:52","modified_gmt":"2024-07-03T12:04:52","slug":"yapi-kredi-ik-yonetimi-genel-mudur-yardimcisi-cihangir-kavuncu","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/kariyer-rehberi\/yapi-kredi-ik-yonetimi-genel-mudur-yardimcisi-cihangir-kavuncu\/","title":{"rendered":"Yap\u0131 Kredi \u0130K Y\u00f6netimi Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 ‘Cihangir Kavuncu’"},"content":{"rendered":"
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\"\"15.600 personeli ve 600 hizmet noktas\u0131yla Yap\u0131 Kredi, T\u00fcrk t\u00fcketicisinin bankac\u0131l\u0131k ihtiya\u00e7lar\u0131 i\u00e7in ilk ve tek tercihi haline gelmeyi hedefliyor. “Bu hedef do\u011frultusunda t\u00fcm i\u015f kollar\u0131m\u0131z, m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu her noktada en etkin \u015fekilde hizmet sunmaya gayret ediyor” diyor \u0130K Y\u00f6netimi Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Cihangir Kavuncu. “\u0130K departman\u0131m\u0131z da bu i\u015f kollar\u0131n\u0131n en uygun i\u015f g\u00fcc\u00fcyle ve ahenkli \u015fekilde \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011fl\u0131yor.”<\/span><\/strong><\/div>\n
Ko\u00e7 Grubu ve UniCredit’in e\u015fit hissedarl\u0131\u011f\u0131 alt\u0131nda faaliyet g\u00f6steren yeni Yap\u0131 Kredi, ba\u015far\u0131ya, g\u00fc\u00e7l\u00fc vizyonu, m\u00fc\u015fteri odakl\u0131 liderlik anlay\u0131\u015f\u0131, de\u011ferlerine verdi\u011fi \u00f6nem, sa\u011flam sermaye yap\u0131s\u0131 ve uluslararas\u0131 standartlara sahip kurumsal yap\u0131s\u0131yla ula\u015fmay\u0131 hedefliyor.Bu hedefe ula\u015fmak ve hizmetteki t\u00fcm s\u0131n\u0131rlar\u0131 ortadan kald\u0131rmak i\u00e7in ise Yap\u0131 Kredi, 15.600’\u00fc a\u015fk\u0131n personeli, 600’\u00fcn \u00fczerinde hizmet noktas\u0131 ve Grup i\u015ftirakleriyle i\u015fbirli\u011fi i\u00e7erisinde b\u00fcy\u00fcterek, m\u00fc\u015fterilerinden ald\u0131\u011f\u0131 destekle daha iyiyi \u00fcretmek i\u00e7in \u00e7al\u0131\u015f\u0131yor. <\/span><\/div>\n
T\u00fcm bu i\u015fleyi\u015f i\u00e7inde Yap\u0131 Kredi’nin \u0130K departman\u0131 da \u00f6ncelikli olarak birimler aras\u0131ndaki ahengi sa\u011flamakla g\u00f6revli. \u0130K Y\u00f6netimi Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Cihangir Kavuncu ile Yap\u0131 Kredi’nin \u0130K politikas\u0131n\u0131 ve \u0130K departman\u0131n\u0131n stratejik konumunu konu\u015ftuk. <\/span><\/div>\n

Yap\u0131 Kredi Bankas\u0131 kurulu\u015fundan bu yana nas\u0131l bir geli\u015fim yolu izledi?<\/span><\/strong>
Yap\u0131 Kredi, 63 y\u0131ll\u0131k tarihinde bilgisayar sistemlerinin ilk kez kullan\u0131lmas\u0131ndan ilk kredi kart\u0131na, ilk ATM’lerin i\u015fletmeye al\u0131nmas\u0131ndan ilk telefon bankac\u0131l\u0131\u011f\u0131 hizmetine kadar; her d\u00f6nemde T\u00fcrk bankac\u0131l\u0131\u011f\u0131 i\u00e7in pek \u00e7ok alanda \u00f6nc\u00fcl\u00fc\u011f\u00fc \u00fcstlenen banka oldu. T\u00fcrkiye \u00e7ap\u0131nda yay\u0131lm\u0131\u015f hizmet a\u011f\u0131yla, m\u00fc\u015fterilerinin her t\u00fcrden finansal ihtiyac\u0131n\u0131 kar\u015f\u0131lamak \u00fczere \u00e7al\u0131\u015fan Yap\u0131 Kredi, k\u00f6kl\u00fc ge\u00e7mi\u015fiyle T\u00fcrk t\u00fcketicilerinin g\u00fcvendi\u011fi bir banka haline geldi. Son d\u00f6nemde yap\u0131lan ara\u015ft\u0131rmalar\u0131m\u0131z da, ge\u00e7ti\u011fimiz y\u0131llarda ger\u00e7ekle\u015fen UniCredit ortakl\u0131\u011f\u0131 ve Ko\u00e7bank birle\u015fmesinin bankaya olan g\u00fcveni daha da art\u0131rd\u0131\u011f\u0131n\u0131 ortaya koyuyor.<\/span><\/div>\n

Yap\u0131 Kredi Bankas\u0131’n\u0131n yak\u0131n vadede hedefleri nelerdir? \u0130K’n\u0131n bu hedeflerdeki stratejik rol\u00fc nedir? <\/span><\/strong>
Yap\u0131 Kredi’nin \u00f6ncelikli hedefi, T\u00fcrk t\u00fcketicisinin bankac\u0131l\u0131k ihtiya\u00e7lar\u0131 i\u00e7in ilk ve tek tercihi haline gelmek. Bu hedef do\u011frultusunda t\u00fcm i\u015f kollar\u0131m\u0131z, m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu her noktada en etkin \u015fekilde hizmet sunmaya gayret ediyor. \u0130K departman\u0131m\u0131z da bu i\u015f kollar\u0131n\u0131n en uygun i\u015f g\u00fcc\u00fcyle ve ahenkli \u015fekilde \u00e7al\u0131\u015fmas\u0131 anlam\u0131nda anahtar rol oynuyor.<\/span><\/div>\n

\u0130K olarak devam eden projeleriniz var m\u0131? Yak\u0131n vadede ger\u00e7ekle\u015ftirmek istedi\u011finiz hedefleriniz neler? <\/span><\/strong>
Y\u00fcksek potansiyelli \u00e7al\u0131\u015fan y\u00f6netimi, b\u00fcy\u00fcmenin desteklenmesi, yerinde \u0130K y\u00f6netimi sistemine ge\u00e7ilmesi gibi projeler, \u0130nsan Kaynaklar\u0131 departman\u0131 olarak devam etmekte oldu\u011fumuz projelerin en \u00f6nemlileri. Bunlar, kurumdaki b\u00fcy\u00fcmenin de temelini olu\u015fturacak projeler. Ek olarak, sonu\u00e7lar\u0131n\u0131 ald\u0131\u011f\u0131m\u0131z ve art\u0131k bir s\u00fcre\u00e7 halinde y\u00f6netilmesini ama\u00e7lad\u0131\u011f\u0131m\u0131z de\u011ferlerimizi yeniden olu\u015fturma projesi “Kutup Y\u0131ld\u0131z\u0131” da \u00f6nemli projelerimizden birisi. Herkesi yeniden e\u011fitip, yeni de\u011ferlerimize adapte edece\u011fiz. Kodlar kitap\u00e7\u0131\u011f\u0131 yay\u0131nl\u0131yoruz. Bu etik kodlar \u00e7er\u00e7evesinde, yeniden yap\u0131lanmay\u0131 sa\u011flayaca\u011f\u0131z. \u0130nsanlar bu \u00e7er\u00e7eve i\u00e7erisinde, yeni Yap\u0131 Kredi konseptine al\u0131\u015facaklar. Ki\u015finin kendisini y\u00f6netti\u011fi bir \u0130nsan Kaynaklar\u0131 yaratmak istiyoruz. <\/p>\n

Yap\u0131 Kredi’nin g\u00fcven veren imaj\u0131n\u0131 \u0130nsan Kaynaklar\u0131 departman\u0131 olarak nas\u0131l destekliyorsunuz?<\/strong>
M\u00fc\u015fterilerimizle direkt temas halindeki s\u00fcre\u00e7lerde g\u00f6revli \u00e7al\u0131\u015fanlar\u0131m\u0131z ba\u015fta olmak \u00fczere, bankam\u0131z\u0131n t\u00fcm \u00e7al\u0131\u015fanlar\u0131 bug\u00fcn Yap\u0131 Kredi denince zihinlerde olu\u015fan g\u00fc\u00e7l\u00fc ve g\u00fcven duyulan imaj\u0131 yaratm\u0131\u015f olan ve ayn\u0131 \u015fekilde korumas\u0131 gereken bireyler. \u0130K departman\u0131m\u0131z da, bu bireylerden olu\u015fan Yap\u0131 Kredi ailesinin uyum halinde, tek v\u00fccut olarak \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011flamaya gayret ediyoruz.<\/span><\/div>\n


\u0130nsan kaynaklar\u0131 departman\u0131n\u0131z ka\u00e7 ki\u015fiden olu\u015fuyor? <\/span><\/strong>
Departman\u0131m\u0131z toplam 96 ki\u015fiyle 15.600 \u00e7al\u0131\u015fana hizmet veriyor.<\/span><\/div>\n

\u0130K olarak hangi g\u00f6revleri y\u00fcr\u00fct\u00fcyorsunuz? Bu g\u00f6revlerin y\u00fcr\u00fct\u00fclmesi i\u00e7in nas\u0131l bir i\u00e7 yap\u0131lanman\u0131z var? <\/span><\/strong>
\u0130\u015fe alma, kariyer, performans sistemleri, \u00f6d\u00fcllendirme sistemleri, end\u00fcstriyel ili\u015fkiler, \u00fccret ve yan haklar, e\u011fitim ve geli\u015fim, y\u00fcksek potansiyelli \u00e7al\u0131\u015fan y\u00f6netimi gibi s\u00fcre\u00e7leri departman\u0131m\u0131z y\u00fcr\u00fct\u00fcyor.<\/span><\/div>\n

Motivasyon ad\u0131na ne gibi \u00e7al\u0131\u015fmalar yap\u0131yorsunuz?<\/span><\/strong>
Yap\u0131 Kredi Bankas\u0131’nda, \u00e7al\u0131\u015fanlar\u0131n mutlulu\u011funun ve kurumdan memnuniyetinin \u00f6l\u00e7\u00fcmlenmesi hem \u00e7al\u0131\u015fan memnuniyeti anketleri arac\u0131l\u0131\u011f\u0131yla hem de ayr\u0131lan ki\u015filerle yap\u0131lan \u00e7\u0131k\u0131\u015f m\u00fclakatlar\u0131 sayesinde belirlenebiliyor. \u00c7al\u0131\u015fan memnuniyetini engelleyen sebeplerin
tespit edilmesi \u00e7ok \u00f6nemli ve kritik bir a\u015fama. Sebepleri bildi\u011fimiz zaman ilgili \u00f6nlemleri almak ve iyile\u015ftirmeleri yapmak i\u00e7in bir yol haritas\u0131 \u00e7\u0131kartabiliyoruz. \u00c7al\u0131\u015fanlar\u0131n mutlulu\u011fu ve i\u015fyerine ba\u011fl\u0131l\u0131\u011f\u0131nda i\u015f yerinde ge\u00e7irilen zaman i\u00e7indeki ili\u015fkiler de \u00f6nemli rol oynuyor. \u0130li\u015fkilerin ve kurum k\u00fclt\u00fcr\u00fcn\u00fcn sa\u011flamla\u015ft\u0131r\u0131lmas\u0131 amac\u0131yla spor \u015fenlikleri, sosyal tesislerde aktiviteler d\u00fczenliyoruz. Genel M\u00fcd\u00fcrl\u00fck birimlerinde Cuma g\u00fcnleri serbest k\u0131yafet uygulamas\u0131 yap\u0131ld\u0131\u011f\u0131 gibi, benzer konularda m\u00fcmk\u00fcn oldu\u011funca \u00e7al\u0131\u015fanlar\u0131n verimlili\u011fini art\u0131r\u0131c\u0131 uygulamalara yer vermeye de \u00e7al\u0131\u015f\u0131yoruz. Her sene yap\u0131lan \u00e7al\u0131\u015fan memnuniyeti anketleriyle \u0130nsan Kaynaklar\u0131 y\u00f6netimi olarak \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n motivasyonuna ve memnuniyetine y\u00f6nelik gerekli d\u00fczenlemeler yap\u0131yoruz. \u0130yile\u015ftirmeler yapmay\u0131 ve hem \u00e7al\u0131\u015fanlar\u0131n memnuniyetini, hem de kurumun i\u015f sonu\u00e7lar\u0131 i\u00e7in de\u011fer yaratmay\u0131 hedefliyoruz.<\/span><\/div>\n

\u00c7al\u0131\u015fanlar\u0131n\u0131za ne t\u00fcr e\u011fitimler veriyorsunuz?<\/span><\/strong>
Yeni \u00e7al\u0131\u015fanlar\u0131m\u0131za i\u015fe giri\u015flerinde bir “bankac\u0131l\u0131k” e\u011fitimi sa\u011flamaya \u00e7al\u0131\u015f\u0131yoruz. \u00d6zellikle yeni mezunlar i\u00e7in bankac\u0131l\u0131\u011fa ba\u015flamadan, \u015fubelerine gitmeden \u00f6nce e\u011fitim vermek gerekiyor. Bunun d\u0131\u015f\u0131nda y\u00f6netime y\u00f6nelik e\u011fitimlerimiz var. Her kademedeki y\u00f6neticilerimizin bu e\u011fitimlerden faydalanmas\u0131 zorunlu tutuluyor.<\/span><\/div>\n

Kurum k\u00fclt\u00fcr\u00fcn\u00fcz\u00fc nas\u0131l tan\u0131mlars\u0131n\u0131z? \u00c7al\u0131\u015fanlar\u0131n\u0131za bu k\u00fclt\u00fcr\u00fc benimsetmek i\u00e7in yapt\u0131\u011f\u0131n\u0131z \u00e7al\u0131\u015fmalar neler?<\/span><\/strong>
Yap\u0131 Kredi’nin kurum k\u00fclt\u00fcr\u00fcnde g\u00fcven esast\u0131r. Bu, m\u00fc\u015fterilerimizin bankam\u0131za hem emanet ettikleri birikimleri a\u00e7\u0131s\u0131ndan g\u00fcvenmesi, hem de onlara her zaman en rahat ve en h\u0131zl\u0131 hizmeti verece\u011fimize g\u00fcvenmesi anlam\u0131na geliyor. Bu ba\u011flamda her Yap\u0131 Kredi \u00e7al\u0131\u015fan\u0131, bu g\u00fcvenin tesis edilmesi ve s\u00fcrekli olarak korunmas\u0131 ad\u0131na hareket ederken, \u00f6nceliklerini de m\u00fc\u015fteriye yarat\u0131lacak fayda a\u00e7\u0131s\u0131ndan belirler. Daha \u00f6nceden bahsetti\u011fim Kutup Y\u0131ld\u0131z\u0131 projesi de bu konuda yap\u0131lan ender yayg\u0131nla\u015ft\u0131rma \u00e7al\u0131\u015fmalar\u0131ndan birisi. <\/span><\/div>\n

Bir Yap\u0131 Kredi \u00e7al\u0131\u015fan\u0131n\u0131 tan\u0131mlayan kelimeler neler?<\/span><\/strong>
Yap\u0131 Kredi \u00e7al\u0131\u015fanlar\u0131 iyi e\u011fitim g\u00f6rm\u00fc\u015f, T\u00fcrkiye’nin en b\u00fcy\u00fck bankalar\u0131ndan birinde \u00e7al\u0131\u015fmaktan gurur duyan, kendine g\u00fcvenen ve \u00e7al\u0131\u015fkan tak\u0131m arkada\u015flar\u0131. <\/span><\/div>\n

Personel bulmakta zorland\u0131\u011f\u0131n\u0131z pozisyonlar var m\u0131?<\/span><\/strong>
Personel bulmakta zorland\u0131\u011f\u0131m\u0131z pozisyon yok diyebiliriz. Genelde deneyimsiz \u00e7al\u0131\u015fan al\u0131m\u0131 yap\u0131ld\u0131\u011f\u0131ndan bu konuda pek s\u0131k\u0131nt\u0131 \u00e7ekmiyoruz. Ancak baz\u0131 nitelikli y\u00f6netici pozisyonlar\u0131nda i\u015fe al\u0131m s\u00fcreci uzun s\u00fcrebiliyor.<\/span><\/div>\n

Yap\u0131 Kredi’nin gelece\u011fe y\u00f6nelik hedefleri nelerdir?<\/span><\/strong>
Yap\u0131 Kredi d\u00fcn oldu\u011fu gibi bug\u00fcn de \u00e7al\u0131\u015f\u0131labilecek en iyi finansman kurulu\u015flar\u0131ndan biri ve amac\u0131m\u0131z bunun yar\u0131n da b\u00f6yle olmas\u0131. Bu g\u00fcc\u00fc de b\u00fcy\u00fckl\u00fc\u011f\u00fcnden, markas\u0131ndan, \u00e7al\u0131\u015fan ailesinden ve en \u00f6nemlisi her bireyin kuruma yapt\u0131\u011f\u0131 katk\u0131dan al\u0131yor. Ciddi bir entegrasyon s\u00fcreci ge\u00e7iren bankam\u0131z art\u0131k yar\u0131nlara b\u00fcy\u00fck umutla bak\u0131yor ve de\u011fi\u015fime a\u00e7\u0131k olmay\u0131 ilke edinerek bu umudu per\u00e7inliyor.<\/span><\/div>\n
 <\/div>\n

<\/span><\/span><\/strong><\/div>\n\n

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15.600 personeli ve 600 hizmet noktas\u0131yla Yap\u0131 Kredi, T\u00fcrk t\u00fcketicisinin bankac\u0131l\u0131k ihtiya\u00e7lar\u0131 i\u00e7in ilk ve tek tercihi haline gelmeyi hedefliyor. “Bu hedef do\u011frultusunda t\u00fcm i\u015f kollar\u0131m\u0131z, m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu her noktada en etkin \u015fekilde hizmet sunmaya gayret ediyor” diyor \u0130K Y\u00f6netimi Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Cihangir Kavuncu. “\u0130K departman\u0131m\u0131z da bu i\u015f kollar\u0131n\u0131n en uygun i\u015f […]<\/p>\n\n

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