{"id":1262,"date":"2007-12-07T02:00:00","date_gmt":"2007-12-07T00:00:00","guid":{"rendered":"http:\/\/92.45.35.169\/yurtici-kargo-ik-ve-egitim-muduru-tulin-calhan\/"},"modified":"2024-07-03T15:04:52","modified_gmt":"2024-07-03T12:04:52","slug":"yurtici-kargo-ik-ve-egitim-muduru-tulin-calhan","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/kariyer-rehberi\/yurtici-kargo-ik-ve-egitim-muduru-tulin-calhan\/","title":{"rendered":"Yurti\u00e7i Kargo \u0130K ve E\u011fitim M\u00fcd\u00fcr\u00fc ‘T\u00fclin \u00c7alhan’"},"content":{"rendered":"
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\"\"Yurti\u00e7i Kargo’nun slogan\u0131 g\u00fcveni vurguluyor. \u0130nsan Kaynaklar\u0131 y\u00f6netimi politikas\u0131 da bu kavram \u00fczerine in\u015fa edilmi\u015f. \u0130K ve E\u011fitim M\u00fcd\u00fcr\u00fc T\u00fclin \u00c7alhan, t\u00fcm \u00fcr\u00fcnlerin kopyalanabilece\u011fini ancak de\u011ferlerin kopyalanamayaca\u011f\u0131n\u0131 s\u00f6yl\u00fcyor. <\/span><\/strong><\/div>\n
Kargo ta\u015f\u0131mac\u0131l\u0131\u011f\u0131 \u00fclkelerin ekonomik ve sosyal geli\u015fmi\u015fli\u011fine ba\u011fl\u0131 olarak ortaya \u00e7\u0131kan bir sekt\u00f6r. \u00dclkemizde de bu geli\u015fmelere ba\u011fl\u0131 olarak kap\u0131dan kap\u0131ya kargo ta\u015f\u0131mac\u0131l\u0131\u011f\u0131n\u0131n ko\u015fullar\u0131 80’li y\u0131llarda olu\u015fmaya ba\u015flad\u0131 ve 1982 y\u0131l\u0131nda \u0130brahim Ar\u0131kan taraf\u0131ndan T\u00fcrkiye’nin ilk kargo \u015firketi Yurti\u00e7i Kargo Servisi A\u015e kuruldu. 90’l\u0131 y\u0131llarda \u015eube ve Transfer Merkezleri a\u011f\u0131 hemen hemen T\u00fcrkiye’nin her yerine hizmet verecek \u015fekilde geni\u015fledi. Yurti\u00e7i Kargo’nun teknolojik altyap\u0131s\u0131 da bu b\u00fcy\u00fcmeye paralel geli\u015fti. Art\u0131k \u015firketin t\u00fcm birimleri online olarak \u00e7al\u0131\u015fabilme teknolojisine sahip. Sekt\u00f6rde ilk olarak 1999 y\u0131l\u0131nda TS-EN-ISO 9002 Kalite Sistem Belgesi sahip olan Yurti\u00e7i Kargo, son olarak TS-EN-ISO 9001-2000 Kalite Belgesine sahip olmu\u015f. T\u00fcrkiye’nin ilk kargo \u015firketi olan Yurti\u00e7i Kargo’nun ba\u015far\u0131s\u0131n\u0131 ve sekt\u00f6rdeki lider konumunu Yurti\u00e7i Kargo \u0130K ve E\u011fitim M\u00fcd\u00fcr\u00fc T\u00fclin Calhan anlatt\u0131.<\/span><\/div>\n

Yurti\u00e7i Kargo kurulu\u015fundan bu yana nas\u0131l bir geli\u015fim yolu izledi?<\/span><\/strong>
T\u00fcrkiye genelinde 25 y\u0131ld\u0131r faaliyet g\u00f6steren Yurti\u00e7i Kargo faaliyetlerine her zaman yenilerini ekleyerek en yenileri yapmaya \u00e7al\u0131\u015f\u0131yor. T\u00fcrkiye’nin her yerine ayn\u0131 kalitede hizmet verebilecek yap\u0131lanmas\u0131n\u0131 tamamlad\u0131. Ard\u0131ndan yurtd\u0131\u015f\u0131 g\u00f6nderi hizmetleri 2000’li y\u0131llar\u0131n ba\u015f\u0131nda verilmeye ba\u015fland\u0131, \u00e7a\u011fr\u0131 merkezi uygulamas\u0131 devreye girdi. \u00dcr\u00fcn \u00e7e\u015fitlili\u011fi anlam\u0131mda da sekt\u00f6r\u00fcnde hep ilkleri yapan \u015firketimiz, 2003 y\u0131l\u0131ndan bu yana finans, sat\u0131n alma, insan kaynaklar\u0131 ve e\u011fitim mod\u00fcllerinden olu\u015fan entegre Oracle ERP system ile \u00e7al\u0131\u015f\u0131yor. Ayn\u0131 y\u0131llarda yetkinlik bazl\u0131 performans sisteminden hedef ve yetkinlik bazl\u0131 performans sistemlerine ge\u00e7ildi. E\u011fitimleri daha verimli k\u0131lmak ad\u0131na T\u00fcrkiye’nin \u00e7e\u015fitli b\u00f6lgelerinde e\u011fitim s\u0131n\u0131flar\u0131 a\u00e7\u0131ld\u0131. 2007 y\u0131l\u0131nda da Geopost \u015eirketler Grubu ile yap\u0131lan ortakl\u0131k anla\u015fmas\u0131 ile uluslararas\u0131 piyasada da daha etkin olmay\u0131 planl\u0131yoruz. 16 B\u00f6lge M\u00fcd\u00fcrl\u00fck, 680 \u015eube, 30 Transfer Merkezi, 10.000’e yakla\u015fan personel ve \u00fcr\u00fcn hizmet \u00e7e\u015fitlili\u011fi ile sekt\u00f6rde lider olarak hizmetlerimize devam ediyoruz.<\/span><\/div>\n

\u0130nsan kaynaklar\u0131 departman\u0131n\u0131z ka\u00e7 ki\u015fiden olu\u015fuyor? <\/span><\/strong>
\u0130nsan kaynaklar\u0131 ve e\u011fitim b\u00f6l\u00fcm\u00fc genel m\u00fcd\u00fcrl\u00fck ekibimiz 10 ki\u015fiden olu\u015fuyor. Bu ekiple birlikte a\u011f\u0131rl\u0131kl\u0131 saha y\u00f6netiminden sorumlu 36 ki\u015filik b\u00f6lge m\u00fcd\u00fcrl\u00fckleri \u0130K ekibi ve 7 b\u00f6lgede e\u011fitimci kadrosu ile g\u00f6rev yap\u0131yor.<\/span><\/div>\n

\u0130K olarak hangi g\u00f6revleri y\u00fcr\u00fct\u00fcyorsunuz? Bu g\u00f6revlerin y\u00fcr\u00fct\u00fclmesi i\u00e7in nas\u0131l bir i\u00e7 yap\u0131lanman\u0131z var? <\/span><\/strong>
2001 y\u0131l\u0131nda kurulan \u0130K departman\u0131m\u0131zda; i\u015fe al\u0131m, performans ve \u00fccret y\u00f6netimi, e\u011fitim ve personel geli\u015fimi alt birimleri mevcut. Genel m\u00fcd\u00fcrl\u00fck \u0130K i\u00e7inde daha \u00e7ok \u0130K uygulama kurallar\u0131 ile prosed\u00fcrler olu\u015fturuluyor. \u0130\u015fe al\u0131m Genel M\u00fcd\u00fcrl\u00fck ekibi \u015firketteki uzman ve \u00fczeri kadrolar\u0131n i\u015fe al\u0131mlar\u0131, ki\u015filik envanterleri, i\u015fe al\u0131mda uygulanan materyal ve y\u00f6ntemlerin y\u00f6netimi ile e\u011fitiminden sorumlu. Arad\u0131\u011f\u0131m\u0131z pozisyonlara, web sayfam\u0131zdan, Kariyer.net’ten ve gazete ilanlar\u0131yla \u00e7al\u0131\u015fan temin ediliyoruz. Genellikle Kariyer.net \u00fczerinden ilan vermek arad\u0131\u011f\u0131m\u0131z adaylara ula\u015fmam\u0131z i\u00e7in yeterli oluyor. Adaylara \u00e7e\u015fitli m\u00fclakat a\u015famalar\u0131ndan sonra pozisyonun gereklerine g\u00f6re gerekli testler uyguluyoruz. Performans ve \u00fccret y\u00f6netimi ekibi; \u015firketteki t\u00fcm personelin belirlenen hedefler do\u011frultusunda ki\u015fisel performanslar\u0131n\u0131n y\u0131lda bir kez de\u011ferlendirilmesi ve \u00f6d\u00fcl-prim sistemlerinin i\u015fletilmesinden sorumlu. E\u011fitim ve Personel Geli\u015fimi birimi de, t\u00fcm e\u011fitim ihtiya\u00e7 analizlerinin yap\u0131lmas\u0131, \u015firketimizde ba\u015flang\u0131\u00e7 e\u011fitimleri, i\u00e7 ve d\u0131\u015f kaynakl\u0131 e\u011fitimlerin planlanmas\u0131, organizasyonu, sonu\u00e7lar\u0131n-etkinli\u011fin \u00f6l\u00e7\u00fcmlenmesi, sahadaki i\u00e7 e\u011fitmenlerin ve e\u011fitim s\u0131n\u0131flar\u0131n\u0131n y\u00f6nlendirilmesinden sorumlu. T\u00fcm \u0130K Personeli, ayn\u0131 zamanda t\u00fcm \u00e7al\u0131\u015fanlar\u0131m\u0131za, y\u00fcklenicilerimize, mentorluk ve dan\u0131\u015fmanl\u0131k yapma sorumlulu\u011funu da \u00fcstleniyor.<\/span><\/div>\n

\u0130K olarak devam eden projeleriniz var m\u0131? Yak\u0131n vadede ger\u00e7ekle\u015ftirmek istedi\u011finiz hedefleriniz neler? <\/span><\/strong>
2006 y\u0131l\u0131 sonunda Web tabanl\u0131 e\u011fitim uygulamalar\u0131m\u0131z ba\u015flad\u0131, self-servis e\u011fitim mod\u00fcl\u00fc projesiyle altyap\u0131s\u0131 daha da geli\u015ftiriliyor. E\u011fitimlerde ilk ve son test uygulamalar\u0131 da e-s\u0131nav olarak yap\u0131labiliyor. E-s\u0131navlar\u0131n e\u011fitimde \u00f6\u011frenme ba\u015far\u0131s\u0131n\u0131n \u00f6l\u00e7\u00fcmlenmesinde kullan\u0131lmaya ba\u015fland\u0131. Performans ve \u00f6d\u00fcl sistemlerimizi daha da geli\u015ftirmeye y\u00f6nelik projelerimiz devam ediyor. Kariyer planlama s\u00fcrecine de \u00f6nemli veri sa\u011flayan bu \u00e7al\u0131\u015fmalarla birlikte \u015firketimizde Sertifikal\u0131 Pilot E\u011fitim Programlar\u0131 (Sertifikasyon Sistemi) Eyl\u00fcl ay\u0131ndan itibaren ba\u015flayacak. \u00dcniversitelerle de i\u015fbirli\u011fi yap\u0131larak \u00f6zellikle i\u015fimizle ilgili bize \u00f6zel kargo ve lojistik y\u00f6netimi e\u011fitim programlar\u0131 haz\u0131rlan\u0131yor. Bir s\u00fcre sonra yeni g\u00f6reve ba\u015flayan uzman aday personelimizin oryantasyon programlar\u0131na da dahil etmeyi planl\u0131yoruz. Kargo ve lojistik y\u00f6netimi programlar\u0131n\u0131n Yurti\u00e7i Kargo Akademi’nin de temel programlar\u0131n\u0131 olu\u015fturmas\u0131n\u0131 hedefliyoruz. Yine 2007’de t\u00fcm \u015fube y\u00f6neticilerimize ikinci mod\u00fcl olarak verilen,  “\u0130\u015fletme Y\u00f6netimi 2” e\u011fitim program\u0131 da, idarecilikten y\u00f6neticili\u011fe-ko\u00e7lu\u011fa ge\u00e7en \u015fube y\u00f6neticilerinin ki\u015fisel geli\u015fimlerinde \u00f6nemli bir ad\u0131m oldu. <\/span><\/div>\n

“Kurum k\u00fclt\u00fcr\u00fcm\u00fcz\u00fcn ayn\u0131 de\u011ferlerle devam etmesi i\u00e7in b\u00fcnyemize yeni kat\u0131lan personelimize verdi\u011fimiz e\u011fitimler ve oryantasyon programlar\u0131n\u0131n kapsaml\u0131 ve uygun s\u00fcrelerde olmas\u0131na \u00f6zen g\u00f6steriyoruz.”<\/font><\/span><\/div>\n

Sadece Yurti\u00e7i Kargo’ya \u00f6zel \u0130K y\u00f6netimi uygulamalar\u0131n\u0131z var m\u0131?<\/span><\/strong>
Yurti\u00e7i Kargo Servisi A\u015e’nin birimleri y\u00fcklenicilik ve \u015firket birimi olmak \u00fczere iki farkl\u0131 yap\u0131dan olu\u015fuyor. \u0130nsan Kaynaklar\u0131 uygulamalar\u0131 olarak bak\u0131ld\u0131\u011f\u0131nda bu yap\u0131 sorumluluk alanlar\u0131m\u0131z\u0131 etkilememekle birlikte \u00e7al\u0131\u015fma \u015fekilleri ve takip sistemlerimizde baz\u0131 farkl\u0131l\u0131klar olu\u015fturmam\u0131z\u0131 gerektirebiliyor. \u00d6zellikle b\u00f6lge \u0130K ekiplerinin devaml\u0131 sahada bulunarak, denetim yapmalar\u0131 gerekiyor. Bunun d\u0131\u015f\u0131nda 10.000’e yakla\u015fan \u00e7al\u0131\u015fan\u0131n\u0131n performans de\u011ferlendirmelerini ERP \u0130K sistemi \u00fczerinden, online an\u0131nda takip edebiliyor.<\/span><\/div>\n

Motivasyon ad\u0131na ne gibi \u00e7al\u0131\u015fmalar yap\u0131yorsunuz? <\/span><\/strong>
Motivasyon ama\u00e7l\u0131 b\u00f6lgesel piknik, grup yemekleri, spor, aktivite yar\u0131\u015fmalar\u0131, organizasyonlar, d\u00f6nemsel olarak ger\u00e7ekle\u015ftiriliyor. Uygulanan \u00e7al\u0131\u015fan memnuniyeti anketleri bu alanda yap\u0131lan ve yap\u0131lacak olan uygulamalar i\u00e7in bize yol g\u00f6steriyor. Yurti\u00e7i Kargo’da \u00e7al\u0131\u015fanlar 5.y\u0131llar\u0131n\u0131 doldurduktan sonra her 5 y\u0131lda bir onlar i\u00e7in geleneksel toplant\u0131lar organize ediyoruz. Hem \u00f6d\u00fcllendiriyor hem de bir arada bulunma, dinlenme imkanlar\u0131 tan\u0131yoruz. \u00c7al\u0131\u015fanlar\u0131m\u0131za, \u00e7al\u0131\u015fma y\u0131l\u0131na g\u00f6re artan acil sa\u011fl\u0131k hizmeti paketleri sunuyoruz. \u00d6neri sistemimizle de \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n hayat\u0131m\u0131z\u0131 kolayla\u015ft\u0131ran \u00f6nerilerini her \u00fc\u00e7 ayda bir de\u011ferlendiriyoruz. \u00d6d\u00fcle lay\u0131k bulunan \u00f6nerileri uygulamaya alarak personelimizi de \u00f6d\u00fcllendiriyoruz. \u015eube personelimizin, ki\u015fisel performans\u0131n\u0131n y\u0131lda bir kez de\u011ferlendirilmesinin d\u0131\u015f\u0131nda, ayl\u0131k olarak da i\u015f ve birim performanslar\u0131n\u0131 (hedef ger\u00e7ekle\u015ftirmelerine y\u00f6nelik) de\u011ferlendirerek, de\u011fi\u015fen miktarlarda ayl\u0131k hediye \u00e7ekleri vererek, ekip motivasyonunu da art\u0131rmay\u0131 ama\u00e7l\u0131yoruz. Ayr\u0131ca ba\u015far\u0131l\u0131 birim y\u00f6neticilerimizi de yurtd\u0131\u015f\u0131nda benzer firma i\u015fleyi\u015flerini g\u00f6recek \u015fekilde yurtd\u0131\u015f\u0131 gezileriyle \u00f6d\u00fcllendiriyoruz. Ki\u015fisel geli\u015fimi destekleyen, bu y\u0131l pilot \u00e7al\u0131\u015fmalar\u0131n\u0131 ba\u015flatt\u0131\u011f\u0131m\u0131z Sertifikasyon Projesi’nin hem kariyer hem de ki\u015fisel geli\u015fim ad\u0131na heyecan yaratt\u0131\u011f\u0131n\u0131 \u015fimdiden s\u00f6yleyebiliriz. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n aileleriyle birlikte gerekti\u011finde i\u015f d\u0131\u015f\u0131ndaki sorun veya ihtiya\u00e7 duyduklar\u0131 konularda dan\u0131\u015fmanl\u0131k alabilecekleri Personel ve Aile Dan\u0131\u015fmanl\u0131\u011f\u0131 projemizi de bu y\u0131l i\u00e7inde hayata ge\u00e7irmeyi planl\u0131yoruz.<\/span><\/div>\n

“M\u00fc\u015fteri ve \u00e7al\u0131\u015fan memnuniyetine \u00f6zen g\u00f6steren Yurti\u00e7i Kargo, 16 B\u00f6lge M\u00fcd\u00fcrl\u00fc\u011f\u00fc, 680 \u015eubesi, 30 Transfer Merkezi ve 10.000’e yakla\u015fan personeli, \u00fcr\u00fcn hizmet \u00e7e\u015fitlili\u011fi ile sekt\u00f6r\u00fcnde yaratt\u0131\u011f\u0131 farkl\u0131l\u0131\u011f\u0131 s\u00fcrd\u00fcrmeyi planl\u0131yor.”<\/font><\/span><\/div>\n

\u00c7al\u0131\u015fanlar\u0131n\u0131za ne t\u00fcr e\u011fitimler veriyorsunuz?<\/span><\/strong>
E\u011fitimlerimiz genel olarak; hizmet \u00f6ncesi, teknik ve geli\u015fim e\u011fitimleri (Kurum \u0130\u00e7i-Kurum D\u0131\u015f\u0131) kapsam\u0131nda ger\u00e7ekle\u015ftiriliyor. Hizmet \u00f6ncesi e\u011fitimlerimiz, b\u00f6lge m\u00fcd\u00fcrl\u00fcklerimizin co\u011frafi ve i\u015flem yo\u011funlu\u011funa g\u00f6re kurulmu\u015f e\u011fitim s\u0131n\u0131flar\u0131m\u0131zda i\u00e7 e\u011fitmenlerimiz taraf\u0131ndan veriliyor. Her g\u00f6reve g\u00f6re standart olarak belirlenmi\u015f e\u011fitim programlar\u0131m\u0131z mevcut. Aday personelimiz bu programlar\u0131 ba\u015far\u0131l\u0131 ile tamamlad\u0131ktan sonra as\u0131l g\u00f6revlerine atan\u0131yor. Hizmet kalitesine ili\u015fkin geli\u015fim e\u011fitimlerinde ise a\u011f\u0131rl\u0131kl\u0131 olarak ki\u015fisel geli\u015fim, i\u015fletme y\u00f6netimi, liderlik, motivasyon, ko\u00e7luk, ili\u015fki y\u00f6netimi ba\u015fl\u0131klar\u0131n\u0131 yer al\u0131yor. E\u011fitimlere y\u00f6netici personelimizin yabanc\u0131 dil geli\u015fimlerini sa\u011flamak ad\u0131na yap\u0131lan grup yabanc\u0131 dil e\u011fitimleri de dahil.<\/span><\/div>\n

Kurum k\u00fclt\u00fcr\u00fcn\u00fcz\u00fc nas\u0131l tan\u0131mlars\u0131n\u0131z? \u00c7al\u0131\u015fanlar\u0131n\u0131za bu k\u00fclt\u00fcr\u00fc benimsetmek i\u00e7in yapt\u0131\u011f\u0131n\u0131z \u00e7al\u0131\u015fmalar neler?<\/span><\/strong>
Biz Yurti\u00e7i Kargo’da insan unsurunun \u00f6nemli fakt\u00f6r oldu\u011funa inan\u0131yoruz. Vizyonumuzun ilk c\u00fcmlesi “Profesyonel, e\u011fitimli, motive personelimizle” diye ba\u015fl\u0131yor. 25 y\u0131ll\u0131k \u015firketimizde g\u00fcven \u00e7ok \u00f6nemli bir kavramd\u0131r. “S\u00f6z verdi\u011fim(iz) gibi” slogan\u0131m\u0131zda oldu\u011fu \u00fczere, \u015firketimize duyulan g\u00fcven ve \u00e7al\u0131\u015fanlar\u0131m\u0131zla bu g\u00fcnlere gelindi. \u015eirketlerin teknolojileri, prosed\u00fcrleri, i\u015f yap\u0131\u015f \u015fekilleri, \u00fcr\u00fcnleri kopyalanabilir. \u015eirketlerin \u00e7al\u0131\u015fanlar\u0131 ve \u00e7al\u0131\u015fan, m\u00fc\u015fteri sadakati tek kopyalanamayacak de\u011ferlerdir. K\u00fclt\u00fcr\u00fcm\u00fcz\u00fcn ayn\u0131 de\u011ferlerle devam etmesi i\u00e7in b\u00fcnyemize yeni kat\u0131lan personelimize verdi\u011fimiz e\u011fitimler ve oryantasyon programlar\u0131n\u0131n kapsaml\u0131 ve uygun s\u00fcrelerde olmas\u0131na \u00f6zen g\u00f6steriyoruz. <\/span><\/div>\n
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Yurti\u00e7i Kargo’nun slogan\u0131 g\u00fcveni vurguluyor. \u0130nsan Kaynaklar\u0131 y\u00f6netimi politikas\u0131 da bu kavram \u00fczerine in\u015fa edilmi\u015f. \u0130K ve E\u011fitim M\u00fcd\u00fcr\u00fc T\u00fclin \u00c7alhan, t\u00fcm \u00fcr\u00fcnlerin kopyalanabilece\u011fini ancak de\u011ferlerin kopyalanamayaca\u011f\u0131n\u0131 s\u00f6yl\u00fcyor. Kargo ta\u015f\u0131mac\u0131l\u0131\u011f\u0131 \u00fclkelerin ekonomik ve sosyal geli\u015fmi\u015fli\u011fine ba\u011fl\u0131 olarak ortaya \u00e7\u0131kan bir sekt\u00f6r. \u00dclkemizde de bu geli\u015fmelere ba\u011fl\u0131 olarak kap\u0131dan kap\u0131ya kargo ta\u015f\u0131mac\u0131l\u0131\u011f\u0131n\u0131n ko\u015fullar\u0131 80’li y\u0131llarda olu\u015fmaya […]<\/p>\n\n

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