{"id":1298,"date":"2009-02-10T02:00:00","date_gmt":"2009-02-10T00:00:00","guid":{"rendered":"http:\/\/92.45.35.169\/protel-genel-muduru-serhat-arasan\/"},"modified":"2024-07-03T14:57:48","modified_gmt":"2024-07-03T11:57:48","slug":"protel-genel-muduru-serhat-arasan","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/kariyer-rehberi\/protel-genel-muduru-serhat-arasan\/","title":{"rendered":"Protel Genel M\u00fcd\u00fcr\u00fc Serhat Ara\u015fan"},"content":{"rendered":"

\"\"Ankara Koleji ve Hacettepe \u00dcniversitesi mezunu olan Serhat Ara\u015fan, 1989 y\u0131l\u0131nda i\u015fi gere\u011fi \u0130stanbul’a ta\u015f\u0131nm\u0131\u015f. \u00d6zel \u015firketlerde \u00e7al\u0131\u015fma hayat\u0131na ba\u015flayan Serhat Ara\u015fan’\u0131 yeterli bilgi, deneyime sahip olmayan y\u00f6neticiler hayal kurmaya zorlam\u0131\u015f, bu sayede kendi i\u015finin sahibi olmu\u015f. Kendi \u015firketini kuran Ara\u015fan, patron gibi de\u011fil profesyonel bir y\u00f6netici gibi y\u00f6netmi\u015f \u015firketini. Ara\u015fan, profesyonel y\u00f6neticili\u011fin bildi\u011fi ve sevdi\u011fi bir \u015fey oldu\u011funu en b\u00fcy\u00fck hedefinin Protel y\u00f6netimine ve \u00e7al\u0131\u015fanlar\u0131na katk\u0131 sa\u011flamak i\u00e7in elimden geleni yapaca\u011f\u0131n\u0131 s\u00f6yl\u00fcyor. Serhat Ara\u015fan y\u00f6neticilik anlay\u0131\u015f\u0131n\u0131 ve yeni g\u00f6revi hakk\u0131ndaki projelerini anlatt\u0131.<\/p>\n

 <\/p>\n

<\/p>\n

Protel’e Kas\u0131m ay\u0131nda Genel M\u00fcd\u00fcr olarak atand\u0131n\u0131z. Yeni g\u00f6revinizde \u00f6ncelikle nelere \u00f6ncelik vereceksiniz?<\/p>\n

<\/strong><\/p>\n

Protel son y\u0131llarda h\u0131zl\u0131 bir b\u00fcy\u00fcme i\u00e7inde. Bu b\u00fcy\u00fcme do\u011fal olarak \u00e7al\u0131\u015fanlar\u0131n say\u0131s\u0131n\u0131n artmas\u0131 ve \u015firket i\u00e7i fonksiyonlar\u0131n\u0131n \u00e7e\u015fitlenmesi, buna ba\u011fl\u0131 olarak da bu de\u011fi\u015fimin y\u00f6netilmesi ihtiyac\u0131n\u0131 ortaya \u00e7\u0131kar\u0131yor. Di\u011fer taraftan i\u00e7inde bulundu\u011fumuz ekonomik ortam \u015firketlerin m\u00fc\u015fteri memnuniyetine her zamankinden daha fazla \u00f6nem vermesini zorunlu k\u0131l\u0131yor. M\u00fc\u015fteri memnuniyetini sa\u011flamak sadece \u015firketin iyi niyetine de\u011fil, iyi y\u00f6netilmesine ve m\u00fc\u015fteri memnuniyetine y\u00f6nelik mekanizmalar\u0131n geli\u015ftirilmesine de ba\u011fl\u0131. Dolay\u0131s\u0131yla benim de \u00f6nceli\u011fim m\u00fc\u015fteri memnuniyetini sa\u011flamak. Bu \u00f6nceli\u011fim, \u015firketin Y\u00f6netim Kurulu Ba\u015fkan\u0131, benim de uzun s\u00fcredir yak\u0131n dostum olan Metin Arghan’\u0131n ortaya koymu\u015f oldu\u011fu \u015firket vizyonuna da uygun. Metin Arghan “Biz m\u00fc\u015fterinin hizmet\u00e7isi olmak istiyoruz” der s\u0131k s\u0131k. Benim de g\u00f6revim bunun ba\u015far\u0131lmas\u0131n\u0131 sa\u011flamak.<\/p>\n

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<\/p>\n

Kriz s\u00f6ylemleri hakk\u0131nda neler d\u00fc\u015f\u00fcn\u00fcyorsunuz? Protel’de ne gibi \u00f6nlemler al\u0131nacak bahseder misiniz?<\/p>\n

<\/strong><\/p>\n

Genel kabul g\u00f6ren d\u00fc\u015f\u00fcnce, d\u00fcnyada krizden ka\u00e7\u0131\u015f olmad\u0131\u011f\u0131 yolunda. Krizin etkilerinin ne derece y\u0131k\u0131c\u0131 olaca\u011f\u0131 konusunda tahminde bulunmay\u0131 ciddi iktisat\u00e7\u0131lar pek tercih etmiyor. Ancak en az\u0131ndan \u015funu s\u00f6ylemek m\u00fcmk\u00fcn; t\u00fcm ekonomik karar birimleri aya\u011f\u0131n\u0131 yorgan\u0131na g\u00f6re hatta yorgan boyundan da daha k\u0131sa uzatacak. Bu da \u015firketler a\u00e7\u0131s\u0131ndan en az\u0131ndan b\u00fcy\u00fcmenin durmas\u0131, \u00e7o\u011fu zaman da daralma demek. Sekt\u00f6rde bu daralma bir \u00f6l\u00e7\u00fcde hissedilmeye ba\u015fland\u0131 diyebilirim. Protel bir hizmet firmas\u0131 olarak bu d\u00f6nemi, m\u00fc\u015fterileriyle olan ba\u011flar\u0131n\u0131 daha g\u00fc\u00e7l\u00fc hale getirmek ve m\u00fc\u015fteri odakl\u0131 \u00e7\u00f6z\u00fcmleri \u00fcretmek i\u00e7in daha \u00e7ok \u00e7al\u0131\u015farak ge\u00e7irecek. M\u00fc\u015fterilerimizin bize olan g\u00fcvenine, bizi tercih etmeye devam etmelerine ve bizim hizmetimizden memnun kalmalar\u0131na her zamankinden daha \u00e7ok ihtiyac\u0131m\u0131z var. Bu nedenle s\u00fcrekli olarak yapt\u0131klar\u0131m\u0131z\u0131 sorgulay\u0131p daha iyisini yapmak i\u00e7in \u00e7aba g\u00f6sterece\u011fiz. \u00d6nlem olarak yapmay\u0131 planlad\u0131\u011f\u0131m\u0131z en \u00f6nemli i\u015f bu diyebilirim.<\/p>\n

<\/p>\n

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<\/font><\/p>\n

Ki\u015fisel ve Protel i\u00e7in yak\u0131n d\u00f6nemdeki hedefleriniz neler?<\/p>\n

<\/strong><\/p>\n

T\u00fcm d\u00fc\u015f\u00fcncem \u015firket, \u015firket \u00e7al\u0131\u015fanlar\u0131 ve \u015firketin hizmetlerinden faydalanan m\u00fc\u015fterilerin ba\u015far\u0131s\u0131, i\u015f tatmini ve memnuniyeti. 2009 y\u0131l\u0131 sonunda bu yolda elle tutulur sonu\u00e7lar elde edebilirsek kendimi hedefime ula\u015fm\u0131\u015f sayaca\u011f\u0131m.<\/p>\n

 <\/p>\n

<\/p>\n

\u00c7ocukken ne olmak isterdiniz?<\/p>\n

<\/strong><\/p>\n

\u00c7ocukken sokakta top oynamak isterdim, gelecekte ne olurum diye de hi\u00e7 d\u00fc\u015f\u00fcnmezdim. H\u0131rsl\u0131 bir insan de\u011filim veya \u00f6yle olmad\u0131\u011f\u0131m\u0131 zannediyorum. \u00d6zel \u015firketlerde \u00e7al\u0131\u015fmaya ba\u015flad\u0131ktan sonra diyebilirim ki yeterli bilgi ve deneyime sahip olmayan y\u00f6neticiler beni hayal kurmaya zorlad\u0131 ve i\u015f sahibi yapt\u0131. Kendi \u015firketimi kurmak istedim. Kurunca da \u015firketimi bir patron gibi de\u011fil bir profesyonel y\u00f6netici gibi y\u00f6nettim veya en az\u0131ndan b\u00fct\u00fcn \u00e7abalar\u0131m\u0131 bu y\u00f6nde yo\u011funla\u015ft\u0131rd\u0131m. Ba\u015fka bir deyi\u015fle \u00e7ocukluk hayallerim de\u011fil de daha \u00f6nce \u00fccretli \u00e7al\u0131\u015ft\u0131\u011f\u0131m i\u015flerde yeterince iyi y\u00f6netilmemek beni i\u015f kurmaya ve iyi y\u00f6netme hayali kurmaya zorlad\u0131.<\/p>\n

 <\/p>\n

<\/p>\n

\u00dcst d\u00fczey y\u00f6neticilik kariyerini yapmasayd\u0131n\u0131z ne yapard\u0131n\u0131z?<\/p>\n

<\/strong><\/p>\n

Kendi yapt\u0131klar\u0131m\u0131 kariyer olarak adland\u0131ram\u0131yorum. Bu yolda bilin\u00e7li bir plan yapm\u0131\u015f da de\u011filim. Hayat\u0131n ak\u0131\u015f\u0131 beni \u015fu anda yapt\u0131\u011f\u0131m i\u015fi yapar hale getirdi. Bundan k\u0131sa bir s\u00fcre \u00f6nce m\u00fczik yap\u0131mc\u0131l\u0131\u011f\u0131 yap\u0131yordum. \u0130ki m\u00fczik toplulu\u011fu kurdum.<\/p>\n

 <\/p>\n

<\/p>\n

\u0130\u015f hayat\u0131nda ba\u015far\u0131l\u0131 olmak i\u00e7in siz neler yapt\u0131n\u0131z ve sizce neler yap\u0131lmal\u0131?<\/p>\n

<\/strong><\/p>\n

Tabii ki y\u00f6neticilik yapmak, i\u015f hayat\u0131nda ba\u015far\u0131l\u0131 olmakla e\u015fde\u011fer anlamda de\u011fil. Y\u00f6neticilik yapmadan da ba\u015far\u0131l\u0131 olmak elbette m\u00fcmk\u00fcn. Ama ben bu sorunuza y\u00f6neticilik yapman\u0131n i\u015f hayat\u0131nda ba\u015far\u0131l\u0131 olmak anlam\u0131na geldi\u011fi “varsay\u0131m\u0131” ile cevap vereyim. San\u0131yorum y\u00f6neticilik yapmak biraz da ki\u015filik meselesi. \u00d6rnek vereyim; bir s\u00fcredir 13 ya\u015f\u0131ndaki k\u0131z\u0131m\u0131 g\u00f6zl\u00fcyorum, s\u00fcrekli arkada\u015flar\u0131 ile birtak\u0131m programlar organize ediyor, yapaca\u011f\u0131 \u015feyleri unutmamak i\u00e7in cep telefonuna uyar\u0131 kaydediyor, bir ay sonra birlikte yapaca\u011f\u0131m\u0131z bir i\u015f i\u00e7in benim vaktimi \u015fimdiden bloke etmemi istiyor, bir ay i\u00e7inde de birka\u00e7 kez hat\u0131rlat\u0131yor, gidece\u011fi yere hi\u00e7 ge\u00e7 kalm\u0131yor. Ben, k\u0131z\u0131m\u0131n ba\u015far\u0131l\u0131 bir y\u00f6netici olaca\u011f\u0131n\u0131 tahmin ediyorum. Bundan 14 y\u0131l \u00f6nce y\u00f6neticili\u011fini de y\u00fcr\u00fctt\u00fc\u011f\u00fcm \u015firketimi satmaya ve bir s\u00fcre de ba\u015fka bir i\u015f yapmamaya karar verdi\u011fimde, bir \u00e7al\u0131\u015fan\u0131m bana \u015fimdi ne yapaca\u011f\u0131m\u0131 sormu\u015ftu. “Bir s\u00fcre bo\u011fazda bal\u0131k tutaca\u011f\u0131m” diye cevap verdi\u011fimde bana; “Siz \u015fimdi bo\u011fazdaki bal\u0131k\u00e7\u0131lar\u0131 da hizaya getirirsiniz.” demi\u015fti. Benim d\u00fc\u015f\u00fcncem, okulda al\u0131nan e\u011fitimin bir \u00f6l\u00e7\u00fcde i\u015f ya\u015fam\u0131nda ba\u015far\u0131ya etki etti\u011fidir. Bundan sonras\u0131 ki\u015finin sorumluluk duygusuna, i\u015f takibine, d\u00fcr\u00fcstl\u00fc\u011f\u00fcne, sorun \u00e7\u00f6zme becerisine, pratikli\u011fine, kendisini geli\u015ftirme iste\u011fine ba\u011fl\u0131d\u0131r.<\/p>\n

 <\/p>\n

<\/p>\n

Sizce nas\u0131l bir y\u00f6neticisiniz?<\/p>\n

<\/strong><\/p>\n

Uslup olarak sakinim. Bana ba\u011fl\u0131 ki\u015filerin sorumluluklar\u0131na ek olarak ger\u00e7ek anlamda yetkilerinin de olmas\u0131 gerekti\u011fine inan\u0131r\u0131m. Biliyorsunuz y\u00f6neticinin g\u00fcn\u00fc i\u015f yaparak de\u011fil i\u015f yapt\u0131rarak ve s\u00fcrekli irili ufakl\u0131 kararlar vererek ge\u00e7er. Bana g\u00f6re karar almak kolayd\u0131r ama do\u011fru karar\u0131 vermek dinlemeyi ve \u00f6\u011frenmeyi gerektirir. O nedenle karara kat\u0131l\u0131m\u0131 sa\u011flamaya \u00e7al\u0131\u015f\u0131r\u0131m. Verilen kararlar\u0131 da sonuna kadar takip edip uygulanmas\u0131n\u0131 isterim.<\/p>\n

 <\/p>\n

<\/p>\n

\u0130\u015f hayat\u0131n\u0131zdaki olmazsa olmazlar\u0131n\u0131z neler?<\/p>\n

<\/strong><\/p>\n

\u0130\u015fyeri her y\u00f6n\u00fcyle d\u00fcr\u00fcst olmal\u0131 (m\u00fc\u015fteriye, \u00e7al\u0131\u015fan\u0131na, devlete). “B\u00f6yle bir i\u015fyeri var m\u0131d\u0131r?” diyeceksiniz. Protel b\u00f6yle bir \u015firket. T\u00fcm\u00fcyle Metin Arghan’\u0131n i\u015fe ve hayata bak\u0131\u015f\u0131 sayesinde.<\/p>\n

\u015eirket ayr\u0131ca \u00fclkesine bir \u015feyler katmal\u0131. Ku\u015fkusuz her \u00fcretim \u00fclke a\u00e7\u0131s\u0131ndan bir art\u0131 de\u011feri en az\u0131ndan istihdama katk\u0131y\u0131 i\u00e7erir. Ancak \u015firket sahibi ve y\u00f6netiminin idealleri kapka\u00e7 zihniyetinin d\u0131\u015f\u0131nda ben \u00fclkem i\u00e7in ne kat\u0131yorum’a da odakl\u0131 olmal\u0131.<\/p>\n

 <\/p>\n

<\/p>\n

Liderlik sizce hangi anlama geliyor?<\/p>\n

<\/strong><\/p>\n

Liderlik, sizi isteyerek ve g\u00f6n\u00fcll\u00fc olarak takip edenlerin olmas\u0131 bu g\u00fcveni ve inanc\u0131 yaratmak anlam\u0131na geliyor.<\/p>\n

 <\/p>\n

<\/p>\n

Haftada yakla\u015f\u0131k ka\u00e7 saat \u00e7al\u0131\u015f\u0131yorsunuz?<\/p>\n

<\/strong><\/p>\n

60 saat \u00e7al\u0131\u015f\u0131yorum.<\/p>\n

 <\/p>\n

<\/p>\n

\u0130\u015f- \u00f6zel ya\u015fam aras\u0131nda denge kurabildi\u011finize inan\u0131yor musunuz?<\/p>\n

<\/strong><\/p>\n

Tam olarak de\u011fil. \u0130\u015fe zorunlu olarak daha fazla zaman ay\u0131r\u0131yorum. Bir s\u00fcre daha b\u00f6yle olmas\u0131 gerekiyor.<\/p>\n

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<\/p>\n

\u00c7al\u0131\u015fan se\u00e7iminizde ne gibi kriterlere \u00f6nem veriyorsunuz? \u00c7al\u0131\u015fanlar\u0131n\u0131zdan beklentileriniz neler?<\/p>\n

<\/strong><\/p>\n

\u015eirket olarak en \u00f6nemli de\u011ferimiz \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n bilgi birikimi. Protel’in \u015firket olarak y\u0131llard\u0131r en b\u00fcy\u00fck yat\u0131r\u0131m\u0131 bu. Teknoloji firmas\u0131 oldu\u011fumuz i\u00e7in de hizmetini verdi\u011fimiz t\u00fcm yaz\u0131l\u0131m ve donan\u0131mlar\u0131n firmam\u0131z d\u0131\u015f\u0131nda e\u011fer varsa haz\u0131r e\u011fitim olanaklar\u0131 bizim i\u00e7in her zaman yeterli de\u011fil. \u00c7o\u011fu zaman \u00e7al\u0131\u015fanlar\u0131m\u0131za bilgiye ula\u015fma yolunu g\u00f6sterip kendi kendilerini geli\u015ftirmelerini istiyor ve bekliyoruz. Bu nedenle \u00e7al\u0131\u015fan se\u00e7iminde en \u00f6nemli kriterimiz ki\u015finin kendisini geli\u015ftirmeye a\u00e7\u0131k ve istekli olmas\u0131. Zaman i\u00e7inde bunu g\u00f6zl\u00fcyor ve bu y\u00f6nde gayreti olan arkada\u015flar\u0131m\u0131z\u0131 destekliyoruz.<\/p>\n

 <\/p>\n

 <\/p>\n

<\/p>\n

\u0130\u015finizin en sevdi\u011finiz \u00f6zelli\u011fi ne?<\/p>\n

<\/strong><\/p>\n

Zeki, birikimli ve \u00e7al\u0131\u015ft\u0131\u011f\u0131 \u015firkete katk\u0131 yapmak isteyen bir ekiple birlikte \u00e7al\u0131\u015f\u0131yor olmak. Geldi\u011fimde ilk ba\u015fta b\u00f6yle olumlu bir g\u00f6zlemim oldu.<\/p>\n

 <\/p>\n

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<\/p>\n

Hobileriniz neler?<\/p>\n

<\/strong><\/p>\n

Daha \u00f6nce Klasik T\u00fcrk M\u00fczi\u011fi ile i\u015fim gere\u011fi ilgileniyordum. \u015eimdi art\u0131k Klasik T\u00fcrk M\u00fczi\u011fi konserlerinin, eski kay\u0131tlar\u0131n ve yeni yorumlar\u0131n pe\u015findeyim. Bu y\u00f6nde baz\u0131 \u00e7al\u0131\u015fmalara da yard\u0131mc\u0131 oluyorum. Ayr\u0131ca kitap okurum. K\u00fc\u00e7\u00fck bah\u00e7emde hemen her \u00e7e\u015fit meyve a\u011fac\u0131 var, bunlarla ilgilenirim.<\/p>\n

 <\/p>\n

Hangi sporlarla ilgileniyorsunuz?<\/strong><\/p>\n

Gen\u00e7li\u011fimde 5 ayr\u0131 kul\u00fcpte basketbol oynad\u0131m. Bir s\u00fcre basketbol antren\u00f6rl\u00fc\u011f\u00fc de yapt\u0131m. Ayr\u0131ca han\u0131m okuyucular sinirlenecek ama hi\u00e7bir futbol ma\u00e7\u0131n\u0131 da ka\u00e7\u0131rmam.<\/p>\n

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 <\/p>\n

<\/p>\n

K\u0131sa K\u0131sa<\/p>\n

<\/p>\n

 <\/p>\n

<\/font><\/p>\n

Hangi tak\u0131m taraftar\u0131s\u0131n\u0131z?<\/p>\n

<\/strong><\/p>\n

Galatasaray<\/p>\n

<\/p>\n

 <\/p>\n

<\/font><\/p>\n

En son hangi filmi izlediniz?<\/p>\n

<\/strong><\/p>\n

AROG<\/p>\n

<\/p>\n

 <\/p>\n

<\/font><\/p>\n

En son okudu\u011funuz kitap?<\/p>\n

<\/strong><\/p>\n

“Seven Sisters” AnThony Sampson<\/p>\n

<\/p>\n

 <\/p>\n

<\/font><\/p>\n

En sevdi\u011finiz yemek?<\/p>\n

<\/strong><\/p>\n

Y\u00f6netim Kurulu Ba\u015fkan\u0131m\u0131z Metin Arghan’\u0131n annesinin tarifi “Papaz Yahnisi”<\/p>\n

<\/p>\n

 <\/p>\n

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Favori tatil mekan\u0131n\u0131z?<\/p>\n

<\/strong><\/p>\n

Dat\u00e7a<\/p>\n\n

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Ankara Koleji ve Hacettepe \u00dcniversitesi mezunu olan Serhat Ara\u015fan, 1989 y\u0131l\u0131nda i\u015fi gere\u011fi \u0130stanbul’a ta\u015f\u0131nm\u0131\u015f. \u00d6zel \u015firketlerde \u00e7al\u0131\u015fma hayat\u0131na ba\u015flayan Serhat Ara\u015fan’\u0131 yeterli bilgi, deneyime sahip olmayan y\u00f6neticiler hayal kurmaya zorlam\u0131\u015f, bu sayede kendi i\u015finin sahibi olmu\u015f. Kendi \u015firketini kuran Ara\u015fan, patron gibi de\u011fil profesyonel bir y\u00f6netici gibi y\u00f6netmi\u015f \u015firketini. Ara\u015fan, profesyonel y\u00f6neticili\u011fin bildi\u011fi ve […]<\/p>\n\n

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