{"id":1812,"date":"2007-12-04T02:00:00","date_gmt":"2007-12-04T00:00:00","guid":{"rendered":"http:\/\/92.45.35.169\/schindler-turkeli-insan-kaynaklari-departmani-yoneticisi-tuba-demir\/"},"modified":"2024-07-03T15:05:13","modified_gmt":"2024-07-03T12:05:13","slug":"schindler-turkeli-insan-kaynaklari-departmani-yoneticisi-tuba-demir","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/kariyer-rehberi\/schindler-turkeli-insan-kaynaklari-departmani-yoneticisi-tuba-demir\/","title":{"rendered":"Schindler T\u00fcrkeli \u0130nsan Kaynaklar\u0131 Departman\u0131 Y\u00f6neticisi ‘Tuba Demir’"},"content":{"rendered":"
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\"\"Avrupa standartlar\u0131nda hizmet veren T\u00fcrkiye’deki en b\u00fcy\u00fck ve en yayg\u0131n asans\u00f6r bak\u0131m firmas\u0131 Schindler T\u00fcrkeli, Orta Do\u011fu, Arap \u00fclkeleri, T\u00fcrki Cumhuriyetler ve Hazar b\u00f6lgesinde bulunan \u00fclkelerinin sorumluluklar\u0131n\u0131 da alarak b\u00fcy\u00fcmesine devam ediyor.<\/span><\/div>\n
Schindler 1874 y\u0131l\u0131nda kurulan bir \u0130svi\u00e7re firmas\u0131. D\u00fcnya \u00e7ap\u0131nda be\u015f k\u0131tada 43 binin \u00fczerinde \u00e7al\u0131\u015fan\u0131 bulunan Schindler, 1947 y\u0131l\u0131ndan beri T\u00fcrkiye’de faaliyet g\u00f6steriyor. T\u00fcrkeli Ticaret 1992 y\u0131l\u0131nda Schindler \u0130svi\u00e7re taraf\u0131ndan sat\u0131n al\u0131n\u0131nca Schindler T\u00fcrkeli ad\u0131n\u0131 alm\u0131\u015f. \u00c7al\u0131\u015fan memnuniyetinin en y\u00fcksek seviyede olmas\u0131 i\u00e7in \u00e7al\u0131\u015fmalar\u0131na devam eden \u0130nsan Kaynaklar\u0131 Departman\u0131, d\u00fczenli olarak memnuniyet anketleri ve performans g\u00f6r\u00fc\u015fmeleri d\u00fczenliyor. \u0130nsan Kaynaklar\u0131 Departman\u0131 Y\u00f6neticisi Tuba Demir, \u0130K politikalar\u0131n\u0131 “\u00c7al\u0131\u015fan\u0131m\u0131z\u0131 ne kadar memnun edersek o da m\u00fc\u015fteriyi o kadar memnun ediyor ve m\u00fc\u015fteri de \u015firkete kazan\u00e7 sa\u011fl\u0131yor. Yani burada herkes kazan\u0131yor” \u015feklinde \u00f6zetliyor. <\/span><\/div>\n
Schindler T\u00fcrkeli’nin geli\u015fim s\u00fcrecinden bahseder misiniz?<\/span><\/strong><\/div>\n
1874’ten beri d\u00fcnyada var\u0131z. 1947 y\u0131l\u0131nda distrib\u00fct\u00f6r\u00fcm\u00fcz arac\u0131l\u0131\u011f\u0131 ile T\u00fcrkiye piyasas\u0131na girdik. Belirli kriterler olu\u015ftuktan sonra 1992’de T\u00fcrkeli asans\u00f6r\u00fc sat\u0131n alarak Schindler’in T\u00fcrkiye firmas\u0131n\u0131 b\u00fcnyemize katt\u0131k. 1992’den bu yana Schindler Holding’in y\u00fczde 100 sahibi oldu\u011fu \u015firketlerinden biri olarak faaliyetlerimizi s\u00fcrd\u00fcr\u00fcyoruz. <\/span><\/div>\n
Hangi firmalarla \u00e7al\u0131\u015f\u0131yorsunuz?<\/span><\/strong><\/div>\n
\u00c7ok de\u011fi\u015fik sekt\u00f6rden firmalarla \u00e7al\u0131\u015f\u0131yoruz. M\u00fcteahhitlik, mimarl\u0131k firmalar\u0131 olabiliyor, \u00e7ok b\u00fcy\u00fck proje bazl\u0131 devlet ihaleleri olabiliyor. Ayn\u0131 zamanda konut sekt\u00f6r\u00fcne y\u00f6nelik \u00e7al\u0131\u015fmalar\u0131m\u0131z da oldu\u011fu i\u00e7in apartman y\u00f6neticisi m\u00fc\u015fterilerimiz de var. Ankara’daki b\u00f6lge m\u00fcd\u00fcrl\u00fc\u011f\u00fcm\u00fcz\u00fcn sat\u0131\u015flar\u0131n\u0131n \u00e7o\u011fu devlet ihaleleri \u015feklinde geli\u015fiyor. <\/span><\/div>\n
Schindler T\u00fcrkeli’nin sekt\u00f6rde yeri nedir?<\/span><\/strong><\/div>\n
\u00c7ok fazla irili ufakl\u0131 firma var. Bizimle ayn\u0131 seviyede olan firmalar aras\u0131nda, d\u00fcnyada y\u00fcr\u00fcyen merdiven sat\u0131\u015flar\u0131nda birinciyiz, asans\u00f6rde ise de\u011fi\u015febiliyor ama ilk \u00fc\u00e7 aras\u0131nday\u0131z her zaman. 2004 \u015eubat ay\u0131nda CE sertifikasyon belgemizi ald\u0131k, zaten ISO belgelerimiz vard\u0131. 2004 Temmuz’dan itibaren zorunlu hale getirildi. <\/span><\/div>\n
Asans\u00f6rde ne gibi yeni teknolojiler geliyor?<\/span><\/strong><\/div>\n
Bizim asans\u00f6rlerimiz cep telefonlar\u0131n\u0131n SIM kartlar\u0131 gibi k\u00fc\u00e7\u00fck kartlarla y\u00f6netilen kumanda panolar\u0131yla \u00e7al\u0131\u015fan \u00fcst\u00fcn teknolojilerle \u00fcretilmi\u015f \u00fcr\u00fcnler. Mesela yeni bir projemiz var \u015fimdi. Maslak’ta Sun Plaza yap\u0131l\u0131yor. Binaya girdi\u011finizde retina taramas\u0131ndan sizin hangi katta \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131z tespit ediliyor ve asans\u00f6r o kata gitmek \u00fczere \u00e7a\u011fr\u0131l\u0131yor. Binaya gelen ziyaret\u00e7iler i\u00e7in de Schindler ID Sistemi dedi\u011fimiz bir sistem kullan\u0131yoruz. Binadaki b\u00fct\u00fcn firmalar\u0131n listesi ve orada \u00e7al\u0131\u015fanlar\u0131n isimlerinin yer ald\u0131\u011f\u0131 bir sistem bu. Ziyaret edece\u011finiz ki\u015fiyi se\u00e7iyorsunuz, direkt o ki\u015finin dahilisine ba\u011flan\u0131yorsunuz. Ki\u015fi sizi kabul etti\u011fi taktirde asans\u00f6r sizi o kata \u00e7\u0131karmak i\u00e7in g\u00f6nderiliyor. <\/span><\/div>\n
\u015eirketin organizasyon yap\u0131s\u0131ndan bahseder misiniz?<\/span><\/strong><\/div>\n
\u015eirkette yatay bir organizasyon yap\u0131m\u0131z var. Genel M\u00fcd\u00fcr ve 3 Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 bulunuyor. \u0130stanbul ve Ankara olmak \u00fczere 2 b\u00f6lge m\u00fcd\u00fcrl\u00fc\u011f\u00fcm\u00fcz ve bunlar\u0131n d\u0131\u015f\u0131nda bir\u00e7ok \u015fehirde M\u00fc\u015fteri Hizmetleri Merkezleri var. \u0130stanbul B\u00f6lge M\u00fcd\u00fcrl\u00fc\u011f\u00fc’nde operasyon ve destek birimleri olarak iki b\u00f6l\u00fcm bulunuyor. Operasyonla ilgili k\u0131sm\u0131nda yeni sat\u0131\u015flar ve mevcut asans\u00f6rlere bak\u0131m ar\u0131za hizmeti veren departman ve teknik servis departman\u0131 bulunuyor. Destek birimlerinde, finans, muhasebe, \u0130K, Lojistik, IT gibi b\u00f6l\u00fcmler mevcut. Bir de bizim son 8 ayd\u0131r \u015firket yap\u0131s\u0131nda bir de\u011fi\u015fikli\u011fe yol a\u00e7an bir proje ger\u00e7ekle\u015fti. <\/span><\/div>\n
Bu projeden bahsedebilir misiniz?<\/span><\/strong><\/div>\n
Daha \u00f6nce \u0130talya’n\u0131n y\u00fcr\u00fctt\u00fc\u011f\u00fc Orta Do\u011fu, Arap \u00fclkeleri, T\u00fcrki Cumhuriyetler ve Hazar b\u00f6lgesinde bulunan \u00fclkelerin sorumlulu\u011fu bize verildi. 2004 Temmuz’undan beri T\u00fcrkiye taraf\u0131ndan y\u00fcr\u00fct\u00fcl\u00fcyor. Bizim de buradaki avantaj\u0131m\u0131z, k\u00fclt\u00fcrlerimizin onlara, Avrupa \u00fclkelerine g\u00f6re daha yak\u0131n olmas\u0131. <\/span><\/div>\n
\u0130nsan Kaynaklar\u0131 Departman\u0131’n\u0131n \u00e7al\u0131\u015fmalar\u0131ndan bahseder misiniz?<\/span><\/strong><\/div>\n
\u0130nsan Kaynaklar\u0131 Departman\u0131’nda i\u015fe al\u0131mdan performans de\u011ferlendirmelerine, i\u00e7 m\u00fc\u015fteri ve \u00e7al\u0131\u015fan memnuniyeti anketlerine kadar olan \u0130K fonksiyonlar\u0131n\u0131 benim b\u00f6l\u00fcm\u00fcm y\u00fcr\u00fct\u00fcyor. Toplam 3 ki\u015fiyiz. Kurumsal ve uluslararas\u0131 bir firma oldu\u011fu i\u00e7in \u0130nsan Kaynaklar\u0131 uygulamalar\u0131 d\u00fczenli bir \u015fekilde i\u015fliyor. <\/p>\n

Biz \u015f\u00f6yle d\u00fc\u015f\u00fcn\u00fcyoruz: \u00c7al\u0131\u015fan\u0131m\u0131z\u0131 ne kadar memnun edersek o da m\u00fc\u015fteriyi o kadar memnun ediyor ve m\u00fc\u015fteri de \u015firkete kazan\u00e7 sa\u011fl\u0131yor. Yani burada herkes kazan\u0131yor. Bu nedenle i\u015fe al\u0131mlarda adaylar\u0131n \u015firkete uyum sa\u011flay\u0131p sa\u011flayamayacaklar\u0131na \u00e7ok dikkat ediyoruz. Etik kurallar mesela bizim i\u00e7in \u00e7ok \u00f6nemli. R\u00fc\u015fvet alma, i\u015f kurallar\u0131na ayk\u0131r\u0131 \u015fekilde i\u015f yapt\u0131rma ki\u015finin i\u015fini kaybetmesine sebep olabiliyor. Her departman\u0131n hedefleri y\u0131l ba\u015f\u0131nda belirleniyor ve bu hedefler do\u011frultusunda prim al\u0131n\u0131yor. Bizim \u015firketimizde sadece sat\u0131\u015f\u00e7\u0131lar de\u011fil herkes prim al\u0131yor, \u00e7\u00fcnk\u00fc her bireyin katk\u0131s\u0131 var bu \u015firkete. E\u011fitime, kendini geli\u015ftirmeye en fazla yat\u0131r\u0131m yapan \u015firketlerden biriyiz. <\/span><\/div>\n

\u0130\u015fe al\u0131mda nelere dikkat ediliyor?<\/span><\/strong><\/div>\n
\u015eirkette \u00e7al\u0131\u015fanlar m\u00fchendis a\u011f\u0131rl\u0131kl\u0131. Toplamda T\u00fcrkiye’de 130 ki\u015fiyiz. \u0130\u015fe al\u0131mlarda bizim i\u00e7in \u00f6zellikle \u015fu \u00fcniversite olacak diye herhangi bir k\u0131s\u0131tlama yok. \u0130nsanlar\u0131 katagorize etmeyi veya belirli kal\u0131plara oturtmay\u0131 uygun bulmuyoruz, bizim i\u00e7in \u00f6nemli olan i\u015flerinin gereklerini yerine getirebilecek donan\u0131ma sahip olmalar\u0131. Yetkinlik bazl\u0131 g\u00f6r\u00fc\u015fmeler yap\u0131yoruz. S\u00fcrekli yurtd\u0131\u015f\u0131 ba\u011flant\u0131m\u0131z oldu\u011fu i\u00e7in yabanc\u0131 dil \u00e7ok \u00f6nemli. \u0130\u015f g\u00f6r\u00fc\u015fmelerimiz genellikle \u00fc\u00e7 a\u015famadan olu\u015fuyor. Kariyer.net \u00fczerinden ba\u015fvuran adaylardan uygun olanlarla g\u00f6r\u00fc\u015fmeler yap\u0131yoruz. Genelde ba\u015fvurular aras\u0131ndan 15 ki\u015fiye indiriyoruz. \u0130lk g\u00f6r\u00fc\u015fmelerden sonra se\u00e7ilen adaylar\u0131 \u00e7al\u0131\u015faca\u011f\u0131 birimin y\u00f6neticisine g\u00f6r\u00fc\u015ft\u00fcr\u00fcyoruz. En son Genel M\u00fcd\u00fcr ile g\u00f6r\u00fc\u015ft\u00fckten sonra uygun adaylar i\u015fe al\u0131n\u0131yor. Ben de i\u015fimi Kariyer.net’ten bulmu\u015ftum. Hatta en son ge\u00e7en hafta iki ki\u015fiyi i\u015fe ald\u0131k. <\/span><\/div>\n
Performans y\u00f6netimi i\u00e7in nas\u0131l bir yol izliyorsunuz?<\/span><\/strong><\/div>\n
Be\u015f y\u0131ld\u0131r uygulad\u0131\u011f\u0131m\u0131z performans y\u00f6netme ve de\u011ferlendirme sistemlerimiz var. Y\u0131lda bir kere yap\u0131yoruz. Formlar\u0131 hem y\u00f6neticilere hem \u00e7al\u0131\u015fanlara ayr\u0131 zamanlarda veriyoruz. Eleman\u0131n kendini nas\u0131l g\u00f6rd\u00fc\u011f\u00fcn\u00fc ve bizim onu nas\u0131l g\u00f6rd\u00fc\u011f\u00fcm\u00fcz\u00fc bulup ortak noktada anla\u015f\u0131yoruz. Performans geli\u015fimi i\u00e7in de \u00e7al\u0131\u015fanlar kendilerinin ya da y\u00f6neticilerinin se\u00e7tikleri e\u011fitimleri alabiliyorlar. <\/span><\/div>\n
\u015eirketinizde personel sirk\u00fclasyonu \u00e7ok d\u00fc\u015f\u00fck, bunu neye ba\u011fl\u0131yorsunuz?<\/span><\/strong><\/div>\n
2004 y\u0131l\u0131nda 47 y\u0131ld\u0131r \u00e7al\u0131\u015fan bir eleman\u0131m\u0131z emekli oldu. Buras\u0131 onun ilk i\u015fi ve son i\u015fiydi. Bir kez emekli olmu\u015f, emekli olduktan sonra da devam etmi\u015f. Bunu \u00e7al\u0131\u015fan memnuniyetinin sa\u011flanmas\u0131na ba\u011fl\u0131yoruz. M\u00fcmk\u00fcn oldu\u011funca elemanlar\u0131 desteklemeyi ve sorunlar\u0131n\u0131 \u00e7\u00f6zmeye \u00e7al\u0131\u015f\u0131yoruz. Biz birbirimizi de m\u00fc\u015fteri olarak g\u00f6r\u00fcyoruz o nedenle departmanlar birbirlerinin performans\u0131n\u0131 da de\u011ferlendiriyorlar. \u00c7al\u0131\u015fan memnuniyeti anketlerini \u0130ngiltere’deki bir dan\u0131\u015fmanl\u0131k firmas\u0131 y\u00f6netiyor. Anketleri onlara g\u00f6nderiyoruz, analizler bu 3. firma arac\u0131l\u0131\u011f\u0131yla yap\u0131l\u0131yor. \u0130nsanlar birbirlerinin konu\u015fma tarz\u0131ndan \u015firket uygulamalar\u0131na kadar her \u015feyi ele\u015ftirebiliyorlar bu anketlerde. <\/span><\/div>\n
Gelece\u011fe y\u00f6nelik planlar\u0131n\u0131z neler?<\/span><\/strong><\/div>\n
Bahsetti\u011fim yeni b\u00f6lgelerin sorumlulu\u011funun Schindler T\u00fcrkiye’ye verilmesi ve Haziran ay\u0131nda \u0130spanya’da lansman\u0131 yap\u0131lacak yeni \u00fcr\u00fcn\u00fcm\u00fczle piyasada yerimizi sa\u011flamla\u015ft\u0131raca\u011f\u0131m\u0131z\u0131 d\u00fc\u015f\u00fcn\u00fcyorum. Belki yak\u0131n gelecekte de\u011fil ama ileride b\u00f6lge y\u00f6netme olas\u0131l\u0131\u011f\u0131 yaratabilece\u011fini d\u00fc\u015f\u00fcn\u00fcyoruz. \u015eimdi EMEA b\u00f6lgesine ba\u011fl\u0131y\u0131z ama tabii ki her zaman \u00f6yle kalmayabilir. <\/span><\/div>\n
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Avrupa standartlar\u0131nda hizmet veren T\u00fcrkiye’deki en b\u00fcy\u00fck ve en yayg\u0131n asans\u00f6r bak\u0131m firmas\u0131 Schindler T\u00fcrkeli, Orta Do\u011fu, Arap \u00fclkeleri, T\u00fcrki Cumhuriyetler ve Hazar b\u00f6lgesinde bulunan \u00fclkelerinin sorumluluklar\u0131n\u0131 da alarak b\u00fcy\u00fcmesine devam ediyor. Schindler 1874 y\u0131l\u0131nda kurulan bir \u0130svi\u00e7re firmas\u0131. D\u00fcnya \u00e7ap\u0131nda be\u015f k\u0131tada 43 binin \u00fczerinde \u00e7al\u0131\u015fan\u0131 bulunan Schindler, 1947 y\u0131l\u0131ndan beri T\u00fcrkiye’de faaliyet g\u00f6steriyor. […]<\/p>\n\n

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