{"id":1821,"date":"2007-12-03T02:00:00","date_gmt":"2007-12-03T00:00:00","guid":{"rendered":"http:\/\/92.45.35.169\/goldas-insan-kaynaklari-ve-kalite-guvence-direktoru-berrin-tavman\/"},"modified":"2024-07-03T15:05:35","modified_gmt":"2024-07-03T12:05:35","slug":"goldas-insan-kaynaklari-ve-kalite-guvence-direktoru-berrin-tavman","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/kariyer-rehberi\/goldas-insan-kaynaklari-ve-kalite-guvence-direktoru-berrin-tavman\/","title":{"rendered":"Golda\u015f \u0130nsan Kaynaklar\u0131 ve Kalite G\u00fcvence Direkt\u00f6r\u00fc ‘Berrin Tavman’"},"content":{"rendered":"
<\/p>\n
\"\"T\u00fcrkiye’nin \u00f6nc\u00fc m\u00fccevher markas\u0131 Golda\u015f, d\u00fcnya markas\u0131 olma yolunda ilerliyor. Bu amac\u0131 do\u011frultusunda Golda\u015f, insan kayna\u011f\u0131na b\u00fcy\u00fck yat\u0131r\u0131m yap\u0131yor. Sorular\u0131m\u0131z\u0131, \u015firketin \u0130nsan Kaynaklar\u0131 ve Kalite G\u00fcvence Direkt\u00f6r\u00fc Berrin Tavman yan\u0131tlad\u0131. <\/span><\/div>\n

Biraz organizasyon \u015feman\u0131z\u0131 anlatabilir misiniz? Hangi departmanlar\u0131n\u0131z var?<\/span><\/strong><\/div>\n
Golda\u015f’ta yakla\u015f\u0131k 300 ki\u015fi g\u00f6rev yap\u0131yor. Gen\u00e7 ve e\u011fitimli bir \u00e7al\u0131\u015fan profiline sahibiz. Golda\u015f’\u0131n organizasyon yap\u0131s\u0131n\u0131 inceledi\u011fimizde, uluslararas\u0131 bir firma profili kar\u015f\u0131m\u0131za \u00e7\u0131k\u0131yor. Yaln\u0131zca T\u00fcrkiye’de de\u011fil, d\u00fcnyan\u0131n \u00e7ok say\u0131da \u00fclkesinde faaliyet g\u00f6steren ve buralarda temsil edilen firma \u00e7izgisinde bir yap\u0131lanma s\u00f6z konusu. D\u00fcnya markas\u0131 olma yolunda ilerleyen bir firma olarak yurtd\u0131\u015f\u0131nda temsilcilik ve ma\u011fazalar ile var oldu\u011fumuz \u00e7ok say\u0131da \u00fclkede operasyonel ekiplerimiz var. Bunun gere\u011fi olarak da \u00fcretimden, tasar\u0131ma, sat\u0131\u015fa, pazarlamaya, reklama kadar t\u00fcm departmanlar\u0131m\u0131z uluslararas\u0131 boyutta i\u015f yapabilecek \u015fekilde konumland\u0131r\u0131lm\u0131\u015f durumda. <\/span><\/div>\n

\u0130nsan Kaynaklar\u0131 Departman\u0131 olarak \u015fu anda ne gibi \u00e7al\u0131\u015fmalar yap\u0131yorsunuz? <\/span><\/strong><\/div>\n
\u0130nsan Kaynaklar\u0131 departman\u0131 olarak 2005 y\u0131l\u0131 ba\u015f\u0131nda performans y\u00f6netiminde, “Balanced Scorecard” metodunu uygulamaya ald\u0131k. Bu uygulama i\u00e7in 2004 Kas\u0131m ay\u0131nda \u00e7al\u0131\u015fmalara ba\u015flad\u0131k. \u00d6ncelikle, birlikte \u00e7al\u0131\u015ft\u0131\u011f\u0131m\u0131z dan\u0131\u015fmanlar\u0131n da yard\u0131m\u0131yla \u015firketimizin 2005 y\u0131l\u0131na ili\u015fkin hedefleri ve stratejileri belirlendi. T\u00fcm birimler hedeflerini ortaya koydu. Daha sonra \u015fehir d\u0131\u015f\u0131nda bir otelde hafta sonu bir araya geldik. Burada ger\u00e7ekle\u015ftirdi\u011fimiz toplant\u0131 ile t\u00fcm y\u00f6neticilerimizin hedef kartlar\u0131n\u0131 birbirleriyle payla\u015fmas\u0131n\u0131 sa\u011flad\u0131k. <\/span><\/div>\n
Yapt\u0131\u011f\u0131m\u0131z grup \u00e7al\u0131\u015fmalar\u0131 ile g\u00fczel bir tart\u0131\u015fma ortam\u0131 olu\u015fturarak hedeflerimizi son haline getirdik. Yine ocak ay\u0131n\u0131n ikinci yar\u0131s\u0131nda yapt\u0131\u011f\u0131m\u0131z toplant\u0131da her b\u00f6l\u00fcm y\u00f6neticisi k\u00fc\u00e7\u00fck bir t\u00f6ren e\u015fli\u011finde hedef kartlar\u0131n\u0131 genel m\u00fcd\u00fcr\u00fcm\u00fcz ile kar\u015f\u0131l\u0131kl\u0131 imzalayarak teslim ald\u0131.<\/span><\/div>\n
Bu a\u015famadan sonra, her \u00e7al\u0131\u015fan\u0131n kartlar\u0131n\u0131n olmas\u0131n\u0131 sa\u011fl\u0131yor ve bu ama\u00e7la Balanced Scorecard e\u011fitimleri veriyoruz. \u0130lk toplant\u0131m\u0131z\u0131 benzer \u015fekilde hafta sonu bir otelde Perakendecilik birimimizle yapt\u0131k. Hedefimiz 2005 y\u0131l\u0131 performans de\u011ferlendirme sistemimizi hedef kartlar\u0131m\u0131z\u0131n de\u011ferlendirilmesi \u00fczerine in\u015fa etmek. <\/span><\/div>\n
Daha \u00f6nce de bahsetti\u011fimiz gibi kalite \u00e7al\u0131\u015fmalar\u0131 da \u0130nsan Kaynaklar\u0131 \u00e7at\u0131s\u0131 alt\u0131nda y\u00fcr\u00fct\u00fcl\u00fcyor. Golda\u015f’\u0131n \u015firket vizyonunda t\u00fcm birimlerde kalite standartlar\u0131n\u0131n uygulanmas\u0131 \u00f6nemli bir yere sahip. Bu kapsamda, 1998 y\u0131l\u0131nda T\u00fcrkiye’de ISO 9002 sertifikas\u0131 alarak kuyumculuk sekt\u00f6r\u00fcnde ilk ve tek kalite belgesine sahip olan Golda\u015f \u00e7\u0131tay\u0131 daha da y\u00fckse\u011fe ta\u015f\u0131yarak ISO 9001:2000 Kalite G\u00fcvence Sistem Sertifikas\u0131 da alm\u0131\u015f durumda. Kalite s\u00fcre\u00e7lerinin uygulanmas\u0131 ve kontrol\u00fcne ili\u015fkin \u00e7al\u0131\u015fmalar da departman\u0131m\u0131z taraf\u0131ndan y\u00fcr\u00fct\u00fcl\u00fcyor. <\/span><\/div>\n

Kurum k\u00fclt\u00fcr\u00fcn\u00fcz\u00fc nas\u0131l tarif edersiniz? Nas\u0131l bir k\u00fclt\u00fcr olu\u015fturmak istiyorsunuz?<\/span><\/strong><\/div>\n
Golda\u015f kurum k\u00fclt\u00fcr\u00fcn\u00fc \u015fu s\u00f6zlerle tan\u0131mlamak m\u00fcmk\u00fcn: Yenilik\u00e7i, hedeflerini saptayan ve bunlar\u0131 ger\u00e7ekle\u015ftirmek yolunda durmaks\u0131z\u0131n \u00e7al\u0131\u015fan, vizyon sahibi, de\u011fi\u015fime a\u00e7\u0131k, yeni fikirlerin geli\u015ftirilmesine \u00f6nem veren, d\u00fcnyadaki geli\u015fmeleri yak\u0131ndan izleyen, \u00f6nc\u00fc, \u00e7al\u0131\u015fanlar\u0131n\u0131n verimlili\u011fine \u00f6nem veren ve insan kayna\u011f\u0131na yat\u0131r\u0131m yapan bir \u015firket… <\/span><\/div>\n

Golda\u015f markas\u0131nda Golda\u015f \u00e7al\u0131\u015fanlar\u0131n\u0131n rol\u00fc nedir? <\/span><\/strong><\/div>\n
Golda\u015f’\u0131n varolan konumunu s\u00fcrd\u00fcrmesi ve gelecek hedeflerine ula\u015fmas\u0131nda \u00e7al\u0131\u015fanlar\u0131n\u0131n \u00e7ok \u00f6nemli bir rol \u00fcstlendiklerini d\u00fc\u015f\u00fcn\u00fcyoruz. \u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n her biri Golda\u015f markas\u0131n\u0131 temsil ediyor. Fikirleri, \u015firketimiz i\u00e7in \u00e7ok \u00f6nemli ve de\u011ferli. \u00c7al\u0131\u015fanlar\u0131m\u0131z ve y\u00f6netim aras\u0131nda payla\u015f\u0131ma ve g\u00f6r\u00fc\u015f al\u0131\u015fveri\u015fine y\u00f6nelik bir ili\u015fki kurulmas\u0131na dikkat ediyoruz. \u00d6rne\u011fin; Golda\u015f markas\u0131n\u0131 temsil edecek ve t\u00fcm kurumsal kimlik \u00e7al\u0131\u015fmalar\u0131nda kullan\u0131lacak olan slogan\u0131n belirlenmesi i\u00e7in \u015firket b\u00fcnyesinde bir yar\u0131\u015fma d\u00fczenledik ve t\u00fcm \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n kat\u0131l\u0131m\u0131 istedik. Ayr\u0131ca, se\u00e7im yapabilmek i\u00e7in bir komite de kurduk. Bu \u00e7al\u0131\u015fmaya \u00e7ok b\u00fcy\u00fck bir kat\u0131l\u0131m oldu\u011funu g\u00f6zlemledik. Bug\u00fcnlerde de\u011ferlendirme a\u015famas\u0131nday\u0131z. <\/span><\/div>\n

Golda\u015f \u0130nsan Kaynaklar\u0131 Departman\u0131’n\u0131n gelecek i\u00e7in hedefleri neler?<\/span><\/strong><\/div>\n
Golda\u015f’\u0131 gelecek hedeflerine ula\u015ft\u0131rmak yolunda \u00e7ok \u00f6nemli oldu\u011funa inand\u0131\u011f\u0131m\u0131z, insan kaynaklar\u0131n\u0131n kalitesi ve verimlili\u011finin art\u0131r\u0131lmas\u0131na y\u00f6nelik \u00e7al\u0131\u015fmalar\u0131m\u0131z \u00f6n\u00fcm\u00fczdeki d\u00f6nemde de devam edecek. \u0130K ve Kalite G\u00fcvence Departman\u0131 olarak, 2005 y\u0131l\u0131na ili\u015fkin; \u00e7al\u0131\u015fan memnuniyeti anketi, i\u015f de\u011ferleme ve \u00fccretlendirme sisteminin yeniden yap\u0131land\u0131r\u0131lmas\u0131, ileti\u015fim ve kalite b\u00fclteni haz\u0131rlanmas\u0131, sosyal aktivitelerin planlanmas\u0131, i\u015fe al\u0131m s\u00fcrecinin iyile\u015ftirilmesi, dok\u00fcmantasyon y\u00f6netiminin iyile\u015ftirilmesi ve etkin oryantasyon s\u00fcreci gibi ger\u00e7ekle\u015ftirmeyi istedi\u011fimiz \u00e7ok say\u0131da hedef bulunuyor. <\/span><\/div>\n
Golda\u015f \u0130nsan Kaynaklar\u0131 ve Kalite G\u00fcvence departman\u0131 olarak, alan\u0131m\u0131zda sahip oldu\u011fumuz yetkinlikler ve y\u00fcr\u00fctmekte oldu\u011fumuz s\u00fcre\u00e7ler \u00e7er\u00e7evesinde, sekt\u00f6rel bilgi, pazar\u0131n gidi\u015f y\u00f6n\u00fc, teknik ve mesleki yetkinlikler, i\u015f tan\u0131mlar\u0131 ve organizasyonel yap\u0131lanman\u0131n olu\u015fturulmas\u0131nda aktif rol oynay\u0131p, uygulamadan ziyade gelecekte olmas\u0131 gereken \u00e7al\u0131\u015fan profiline y\u00f6n vermeyi ama\u00e7l\u0131yoruz.<\/span><\/div>\n

Hedeflerinizi ger\u00e7ekle\u015ftirirken hangi noktadan yola \u00e7\u0131k\u0131yorsunuz? <\/span><\/strong><\/div>\n
\u00c7al\u0131\u015fanlar\u0131n \u015firketlerin sahip oldu\u011fu en b\u00fcy\u00fck de\u011fer ve zenginlik oldu\u011funa inan\u0131yoruz. G\u00fcn\u00fcm\u00fczde \u00f6zellikle de son y\u0131llarda daha da \u00f6nem kazanan \u015firketlerin \u00e7al\u0131\u015fanlar\u0131n\u0131n kalitesi ve verimlili\u011fi oran\u0131nda de\u011fer yaratabilece\u011fi fikrini payla\u015f\u0131yoruz. Teknoloji, \u00fcretim ya da hizmet altyap\u0131s\u0131n\u0131n geli\u015ftirilmesi kadar insan kayna\u011f\u0131na da yat\u0131r\u0131m yapman\u0131n ne kadar \u00f6nemli oldu\u011funun bilincindeyiz. Golda\u015f kariyer olanaklar\u0131 a\u00e7\u0131s\u0131ndan f\u0131rsatlar\u0131n sunuldu\u011fu, yerel kimlik yan\u0131nda uluslararas\u0131 boyutta da faaliyet g\u00f6steren bir \u015firket yap\u0131s\u0131na sahip. Yenilik\u00e7i ve de\u011fi\u015fime a\u00e7\u0131k. Yarat\u0131c\u0131 fikirlerin hayata ge\u00e7irilebilece\u011fi, \u00f6zg\u00fcr bir payla\u015f\u0131m ortam\u0131 veriyor. Bu a\u00e7\u0131dan da \u00e7al\u0131\u015fanlar\u0131na ve Golda\u015f’ta \u00e7al\u0131\u015fmay\u0131 d\u00fc\u015f\u00fcnenlere parlak kariyer f\u0131rsatlar\u0131n\u0131 sunuyor. Golda\u015f’ta, \u00e7al\u0131\u015fanlar\u0131n mutlu oldu\u011fu, bireysel geli\u015fimlerinin sa\u011flanabildi\u011fi bir \u015firket ortam\u0131 yaratmay\u0131 hedefliyor ve bunun i\u00e7in \u00e7al\u0131\u015f\u0131yoruz.<\/span><\/div>\n

Golda\u015f’\u0131n insan kayna\u011f\u0131 emin ellerde!<\/span><\/strong><\/div>\n
Golda\u015f’ta \u0130nsan Kaynaklar\u0131 departman\u0131 \u00e7at\u0131s\u0131 alt\u0131nda kalite g\u00fcvence birimi de bulunuyor. Ayr\u0131ca, bu iki fonksiyonun yan\u0131nda idari i\u015fler ile seyahat ve vize operasyonu, k\u00fct\u00fcphane birimi de \u0130nsan Kaynaklar\u0131 b\u00fcnyesi i\u00e7inde yer al\u0131yor. \u0130nsan Kaynaklar\u0131 departman\u0131nda, e\u011fitim d\u00fczeyi ve deneyim a\u00e7\u0131s\u0131ndan olduk\u00e7a nitelikli bir ekip g\u00f6rev yap\u0131yor. <\/span><\/div>\n

Elif K\u0131rankabe\u015f;<\/span><\/strong> ODT\u00dc Rehberlik ve Psikolojik Dan\u0131\u015fmanl\u0131k mezunu ve 4.5 y\u0131ld\u0131r \u015firket b\u00fcnyesinde \u0130nsan Kaynaklar\u0131 Sorumlusu olarak g\u00f6rev yap\u0131yor.
Esin G\u00fcrdamar;<\/strong> Turizm e\u011fitiminin yan\u0131 s\u0131ra i\u015fletme e\u011fitimini tamamlayarak yakla\u015f\u0131k 9 y\u0131l telekom\u00fcnikasyon sekt\u00f6r\u00fcnde g\u00f6rev alm\u0131\u015ft\u0131r. Golda\u015f b\u00fcnyesinde, 2 y\u0131ld\u0131r \u0130K uzman\u0131 olarak g\u00f6rev yap\u0131yor ve \u00f6zellikle se\u00e7me – yerle\u015ftirme fonksiyonunda olduk\u00e7a h\u0131zl\u0131 ve ba\u015far\u0131l\u0131 bir performans g\u00f6steriyor.
P\u0131nar Evirgen;<\/strong> Turizm e\u011fitimine ek olarak 2.5 y\u0131l hava yollar\u0131nda edindi\u011fi deneyimi ile t\u00fcm yurtd\u0131\u015f\u0131-yurti\u00e7i otel, u\u00e7ak ve vize operasyonlar\u0131n\u0131 ba\u015far\u0131yla y\u00fcr\u00fct\u00fcyor. Yurti\u00e7i ve yurt d\u0131\u015f\u0131ndan gelen t\u00fcm g\u00fcncel dergi ve kitaplar\u0131 bulabilece\u011finiz geni\u015f bir k\u00fct\u00fcphanenin y\u00f6netimi de kendisinin sorumluluk alan\u0131nda bulunuyor.
M\u00fcge Yazar;<\/strong> Yakla\u015f\u0131k 14 y\u0131ll\u0131k personelcilik deneyimi ile 4857 say\u0131l\u0131 i\u015f yasas\u0131n\u0131n takibi konusunda ve operasyonel i\u015fleyi\u015fte \u00f6nemli bir fonksiyonu y\u00fcr\u00fct\u00fcyor.
Ercan \u015e\u0131d\u0131m;<\/strong> Y\u0131ld\u0131z Teknik \u00dcniversitesi End\u00fcstri M\u00fchendisli\u011fi B\u00f6l\u00fcm\u00fc mezunu. \u00dcretime ili\u015fkin t\u00fcm prosed\u00fcrlerin i\u015fleyi\u015finden ve i\u015f s\u00fcre\u00e7lerinin iyile\u015ftirilmesinden sorumlu.
\u015eahin K\u00f6\u015fkli; <\/strong>\u0130T\u00dc Metalurji ve Malzeme M\u00fchendisli\u011fi Doktora program\u0131na devam ediyor. Perakendecilik ve d\u0131\u015f ticaret b\u00f6l\u00fcm\u00fcn\u00fcn t\u00fcm prosed\u00fcrlerinin i\u015fleyi\u015finden ve i\u015f s\u00fcre\u00e7lerinin iyile\u015ftirilmesinden sorumlu. Ayr\u0131ca \u015firketteki t\u00fcm kalite e\u011fitimleri kendisi taraf\u0131ndan veriliyor. <\/span><\/div>\n

Golda\u015f ilklere imza at\u0131yor<\/span><\/strong><\/div>\n
T\u00fcrk m\u00fccevherat sekt\u00f6r\u00fcnde \u00e7ok say\u0131da ilki ger\u00e7ekle\u015ftiren Golda\u015f, bu konuda \u00f6nc\u00fc bir konuma sahip. T\u00fcrk m\u00fccevherat sekt\u00f6r\u00fcnde ilk CD katalog, ilk Kalite G\u00fcvence Sistem Sertifikas\u0131, ilk ve tek halka a\u00e7\u0131k m\u00fccevherat firmas\u0131, ilk uluslararas\u0131 ma\u011fazalar zinciri, ilk e-ticareti ba\u015flatan kurulu\u015f, ilk Ar-Ge laboratuvar\u0131, yurt d\u0131\u015f\u0131 borsalara kota olan ilk T\u00fcrk m\u00fccevherat firmas\u0131, ilk lisansl\u0131 \u00fcr\u00fcn anla\u015fmalar\u0131 bu ilklerden baz\u0131lar\u0131. <\/span><\/div>\n
Golda\u015f Kuyumculuk \u00fcr\u00fcnlerini 5 k\u0131tada 40 \u00fclkeye ihra\u00e7 ediyor. Yurti\u00e7inde \u0130stanbul ve Ankara’da 6, yurtd\u0131\u015f\u0131nda Rusya ve Almanya’da 3 tane olmak \u00fczere Golda\u015f ma\u011fazalar\u0131 bulunuyor. Uluslararas\u0131 alanda geni\u015f bir organizasyon a\u011f\u0131 ile temsil edilen Golda\u015f’\u0131n Amerika Birle\u015fik Devletleri, \u0130ngiltere, Rusya, Birle\u015fik Arap Emirlikleri, Almanya, Tayland, G\u00fcney Afrika ve \u00c7in’de ofisleri bulunuyor. <\/span><\/div>\n
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T\u00fcrkiye’nin \u00f6nc\u00fc m\u00fccevher markas\u0131 Golda\u015f, d\u00fcnya markas\u0131 olma yolunda ilerliyor. Bu amac\u0131 do\u011frultusunda Golda\u015f, insan kayna\u011f\u0131na b\u00fcy\u00fck yat\u0131r\u0131m yap\u0131yor. Sorular\u0131m\u0131z\u0131, \u015firketin \u0130nsan Kaynaklar\u0131 ve Kalite G\u00fcvence Direkt\u00f6r\u00fc Berrin Tavman yan\u0131tlad\u0131. Biraz organizasyon \u015feman\u0131z\u0131 anlatabilir misiniz? Hangi departmanlar\u0131n\u0131z var? Golda\u015f’ta yakla\u015f\u0131k 300 ki\u015fi g\u00f6rev yap\u0131yor. Gen\u00e7 ve e\u011fitimli bir \u00e7al\u0131\u015fan profiline sahibiz. Golda\u015f’\u0131n organizasyon yap\u0131s\u0131n\u0131 inceledi\u011fimizde, […]<\/p>\n\n

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