{"id":5729,"date":"2015-08-07T10:28:50","date_gmt":"2015-08-07T07:28:50","guid":{"rendered":"http:\/\/www.kariyer.net\/kariyer-rehberi\/?p=5729"},"modified":"2024-07-03T15:04:45","modified_gmt":"2024-07-03T12:04:45","slug":"ing-bankta-yetki-tum-calisanlarda","status":"publish","type":"post","link":"https:\/\/www.kariyer.net\/kariyer-rehberi\/ing-bankta-yetki-tum-calisanlarda\/","title":{"rendered":"ING Bank\u2019ta yetki t\u00fcm \u00e7al\u0131\u015fanlarda"},"content":{"rendered":"

ING Bank \u0130nsan Kaynaklar\u0131 ve ileti\u015fim Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Se\u00e7il Refik, \u0130K departman\u0131 olarak en \u00e7ok dikkat ettikleri konular\u0131n ba\u015f\u0131n da \u00e7al\u0131\u015fanlar\u0131n fikrini alma ve onlar\u0131 s\u00fcre\u00e7lere dahil edip yetkilendirmenin geldi\u011fini vurguluyor.<\/span><\/strong><\/p>\n

\"INGBank-SecilRefik\"<\/a><\/p>\n

\u0130K departman\u0131 olarak yenili\u011fe son derece \u00f6nem verdiklerini aktaran ING Bank<\/a> \u0130nsan Kaynaklar\u0131 ve \u0130leti\u015fim Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Se\u00e7il Refik<\/strong>, bu bak\u0131\u015f a\u00e7\u0131s\u0131yla birlikte t\u00fcm alt yap\u0131y\u0131 yenilediklerini ve s\u00fcre\u00e7leri mobil hale getirdiklerini aktar\u0131yor. \u00c7al\u0131\u015fan\u0131n rahatl\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnerek hareket ettiklerini belirten Refik, bu de\u011fi\u015fiklikleri yapmadan \u00f6nce onlara fikirlerini sorduklar\u0131n\u0131 ve buna g\u00f6re d\u00fczenlemeye gittiklerini ifade ediyor. \u00d6n\u00fcm\u00fczdeki d\u00f6nemde daha esnek bir \u00e7al\u0131\u015fma ortam\u0131 yaratacaklar\u0131n\u0131 dile getiren Refik, ING Bank \u0130nsan Kaynaklar\u0131 ekibi olarak y\u00fcr\u00fctt\u00fckleri s\u00fcre\u00e7leri ve geli\u015ftirmeleri anlat\u0131yor.<\/p>\n

\u0130K b\u00f6l\u00fcm\u00fcn\u00fcz ka\u00e7 ki\u015fiden olu\u015fuyor ve ekibiniz hangi s\u00fcre\u00e7leri y\u00f6netiyor?<\/h2>\n

ING Bank \u0130nsan Kaynaklar\u0131 b\u00fcnyesinde ana hatlar\u0131yla \u0130\u015fe Al\u0131m<\/strong>, Yerle\u015ftirme, \u0130\u015f Ortakl\u0131klar\u0131, \u00dccretlendirme ve Yan Haklar<\/strong>, Yetenek Y\u00f6netimi, E\u011fitim ve \u0130\u015f Geli\u015ftirme ba\u015fl\u0131klar\u0131 alt\u0131nda 54 ki\u015fiyiz. Y\u00fczde 50\u2019lik bir b\u00f6l\u00fcm\u00fcm\u00fcz \u0130\u015f Ortakl\u0131klar\u0131 b\u00f6l\u00fcm\u00fcnde \u00e7al\u0131\u015f\u0131yor. \u0130\u015f Ortakl\u0131klar\u0131 i\u00e7 m\u00fc\u015fterimizle muhatap olan, \u0130K ihtiya\u00e7lar\u0131n\u0131 ilk duyan ve \u00e7\u00f6z\u00fcmleri getiren grup. \u0130stanbul ve 70 \u015fehirdeki s\u00fcre\u00e7ler buradan idare ediliyor. ING Bank’ta \u0130K hep “on-a\u00e7\u0131k” dedik ve Kahramanmara\u015f\u2019ta \u0130KON<\/strong> ad\u0131n\u0131 verdi\u011fimiz \u0130K \u00e7a\u011fr\u0131 merkezi servisini kurduk. Bu uygulama ile \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n g\u00fcnl\u00fck \u0130K ihtiya\u00e7lar\u0131na \u00e7ok daha h\u0131zl\u0131 yan\u0131t verebiliyoruz. \u015eu anda \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n \u0130K alan\u0131ndaki ihtiyac\u0131n\u0131n yakla\u015f\u0131k yar\u0131s\u0131n\u0131 bu sistem \u00fczerinden \u00e7\u00f6zebiliyoruz. Bu oran\u0131 y\u00fczde 90’a y\u00fckseltebilecek \u015fekilde yap\u0131lanmam\u0131za devam ediyoruz.<\/p>\n

\u0130\u00e7erideki uyumu nas\u0131l sa\u011fl\u0131yorsunuz?<\/h2>\n

B\u00fct\u00fcn ekibin ortak \u00f6zelli\u011fi \u00e7al\u0131\u015fanlara \u00e7ok h\u0131zl\u0131 cevap vermeye ve \u00e7\u00f6z\u00fcm \u00fcretmeye \u00e7al\u0131\u015fmas\u0131. Bu nedenle bazen s\u00fcre\u00e7lerin d\u0131\u015f\u0131nda geli\u015fen talep ya da ihtiya\u00e7lar\u0131 herkes kar\u015f\u0131lamaya \u00e7al\u0131\u015fabiliyor ve bu sefer ileti\u015fim kopukluklar\u0131 ya\u015fanabiliyor. Bunu rahatlatabilmek i\u00e7in iki tane \u00e7\u00f6z\u00fcm \u00fczerinde \u00e7al\u0131\u015f\u0131yoruz. Bu \u00e7\u00f6z\u00fcmlerimizden ilki, \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n fiziksel temasa girmeden hatt\u0131m\u0131za ula\u015farak sorunlar\u0131n\u0131 \u00e7\u00f6z\u00fcme ula\u015ft\u0131rd\u0131klar\u0131 \u0130KON \u00e7a\u011fr\u0131 merkezimiz. \u0130kinci olarak ise, \u0130nsan Kaynaklar\u0131 altyap\u0131m\u0131z\u0131 de\u011fi\u015ftiriyoruz. Bence bug\u00fcne kadar bilinen en b\u00fcy\u00fck yanl\u0131\u015flardan biri \u0130K altyap\u0131s\u0131n\u0131n departmana ait oldu\u011funun d\u00fc\u015f\u00fcn\u00fclmesi fikri. Asl\u0131na bakarsan\u0131z bu \u00e7al\u0131\u015fana ait bir alt yap\u0131 ve i\u00e7indeki b\u00fct\u00fcn bilgiler \u00e7al\u0131\u015fana ait. Bu nedenle, s\u00fcre\u00e7leri \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n kendilerinin ba\u015flatacaklar\u0131, y\u00fcr\u00fctecekleri ve sonland\u0131racaklar\u0131; yani daha fazla sorumluluk \u00fcstlenecekleri bir platforma ge\u00e7iyoruz. Web ortam\u0131n\u0131 bir kenara koyup \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n direkt mobil \u00fczerinden her t\u00fcrl\u00fc ihtiyac\u0131na ve g\u00fcncel bilgilere ula\u015fabilece\u011fi bir alt yap\u0131 kuruyoruz. Bu sistemi, 2016\u2019n\u0131n ilk \u00e7eyre\u011finde kullan\u0131ma a\u00e7aca\u011f\u0131z.<\/p>\n

Ekip olarak en \u00e7ok odakland\u0131\u011f\u0131n\u0131z konu nedir?<\/h2>\n

Yenilik ve deneyim ING\u2019nin her alanda oldu\u011fu gibi \u0130K y\u00f6netiminde de en fazla vakit harcad\u0131\u011f\u0131 konu. \u0130kinci olarak da b\u00fct\u00fcn s\u00fcre\u00e7lerde basitlik, yal\u0131nl\u0131k ve \u00e7al\u0131\u015fan\u0131n birebir yetkilendirildi\u011fi kendi kendine \u00e7\u00f6z\u00fcm \u00fcretebildi\u011fi sistemler geli\u015ftirmek. \u00c7\u00fcnk\u00fc inan\u0131yorum ki kar\u0131\u015f\u0131k, ileti\u015fimin kopuk oldu\u011fu s\u00fcre\u00e7lerde \u0130K\u2019n\u0131n sorumlulu\u011fu fazlas\u0131yla kendi \u00fczerine alma g\u00fcd\u00fcs\u00fc var. Hayat\u0131m\u0131n 15 y\u0131l\u0131n\u0131 pazarlama ve m\u00fc\u015fteriyi anlama \u00fczerine harcad\u0131\u011f\u0131m i\u00e7in bu g\u00f6revde de direkt o g\u00f6zl\u00fc\u011f\u00fc takt\u0131m. M\u00fc\u015fteri, istedi\u011fini an\u0131nda, her ara\u00e7tan iletebildi\u011fi ve kendi kendine y\u00f6netti\u011fi bir s\u00fcre\u00e7te mutlu oluyor, iyi bir deneyim ya\u015f\u0131yor. B\u00f6yle bir sistemde ayn\u0131 zamanda \u0130K; bilgi odakl\u0131, \u00e7al\u0131\u015fanlara dan\u0131\u015fman olabilecek, geli\u015fim, terfi<\/a> ve ki\u015fisel sorunlara daha fazla zaman ay\u0131rabilecek k\u0131saca iyi bir \u00e7al\u0131\u015fan deneyimi sunabilecek bir yap\u0131ya kavu\u015fuyor. Biz, m\u00fc\u015fterinin sorununu \u00e7\u00f6zmek, memnuniyetini sa\u011flamak i\u00e7in buraday\u0131z ve yapaca\u011f\u0131m\u0131z \u00e7ok \u015fey var.<\/p>\n

Bir adayda olmas\u0131 gereken nitelikler nelerdir?<\/h2>\n

\u00c7al\u0131\u015fanlar\u0131m\u0131z\u0131n sorumluluk ve inisiyatif alabilen, yeni \u015feyler hayata ge\u00e7irmek i\u00e7in istekli, i\u00e7 motivasyonu y\u00fcksek, bir i\u015fi ba\u015farma konusunda hevesli ve ba\u015far\u0131dan tatmin olan ki\u015filer olmas\u0131n\u0131 bekliyoruz. Bir de hata yapmaktan korkmamas\u0131, d\u00fc\u015ft\u00fc\u011f\u00fcnde bir daha kalkabilecek inanca ve motivasyona sahip olmas\u0131 gerekiyor. Bir insan sab\u0131rl\u0131ysa, azimliyse ve \u00f6z fark\u0131ndal\u0131\u011fa sahipse alt\u0131ndan kalkamayaca\u011f\u0131 i\u015f yok diye d\u00fc\u015f\u00fcn\u00fcyoruz. De\u011fi\u015fime ve geli\u015fime a\u00e7\u0131k, teknolojiyi takip eden, bundan keyif alan, sorgulayan ve h\u0131zl\u0131 adapte olabilen profiller bizim i\u00e7in olmazsa olmazd\u0131r.<\/p>\n

En \u00e7ok hangi pozisyonda i\u015fe al\u0131m yap\u0131yorsunuz?<\/h2>\n

\u00c7a\u011fr\u0131 merkezimize, operasyon merkezimize, mobil sat\u0131\u015f ekiplerimize ve \u015fubelerdeki gi\u015felerimize en fazla al\u0131m\u0131 yap\u0131yoruz. Her y\u0131l 500 ki\u015fi civar\u0131nda i\u015fe al\u0131m yapt\u0131\u011f\u0131m\u0131z\u0131 s\u00f6yleyebilirim. Hem b\u00fcy\u00fcme var bunun i\u00e7inde hem de eksilmeyi giderme. Yeni mezun<\/a> ve bankac\u0131l\u0131\u011fa s\u0131f\u0131rdan giren ki\u015filere de ciddi yat\u0131r\u0131m yap\u0131yoruz. Nitekim Kahramanmara\u015f<\/strong>‘ta yer alan ve bankac\u0131l\u0131k \u00fcss\u00fcm\u00fcz olarak nitelendirdi\u011fimiz Operasyon ve \u00c7a\u011fr\u0131 Merkezimizi ayn\u0131 zamanda sekt\u00f6re nitelikli insan kayna\u011f\u0131 yeti\u015ftiren bir okul olarak konumland\u0131r\u0131yoruz.<\/p>\n

Sizce \u00e7al\u0131\u015fan\u0131 ba\u011fl\u0131 tutmak m\u0131 \u00f6nemli, yoksa \u00e7al\u0131\u015ft\u0131\u011f\u0131 s\u00fcre\u00e7 i\u00e7inde mutlu\u00a0olmas\u0131n\u0131 sa\u011flamak m\u0131?<\/h2>\n

\u00c7al\u0131\u015fan kendini daha fazla geli\u015ftirebilece\u011fi, konfor alan\u0131ndan \u00e7\u0131k\u0131p yeni \u015feyler deneyimleyebilece\u011fi bir alanda bile ona g\u00f6rev ve sorumluluk verecek cesur bir y\u00f6netimin oldu\u011funu; ba\u015far\u0131l\u0131 olursa ilerlemek i\u00e7in \u00f6n\u00fcnde hi\u00e7bir engel bulunmad\u0131\u011f\u0131n\u0131, kurumunun ona s\u00fcrekli yat\u0131r\u0131m yapaca\u011f\u0131n\u0131 bilirse do\u011fru yerde demektir. Bu da beraberinde mutlulu\u011fu getirir. ING olarak biz daha \u00e7ok, mutlulu\u011fu ki\u015finin geli\u015fim f\u0131rsat\u0131na sahip olmas\u0131na ve farkl\u0131 alanlarda i\u015f yapma iste\u011fine, farkl\u0131 projelerde yer alma i\u015ftah\u0131n\u0131n olmas\u0131na ba\u011fl\u0131yoruz. Ba\u011fl\u0131l\u0131k<\/strong>, yapt\u0131\u011f\u0131n i\u015ften mutluysan, o temeller \u00fczerinde filizlenen bir sonraki ad\u0131m bana g\u00f6re. Bununla birlikte, \u00e7al\u0131\u015fan memnuniyeti bizim i\u00e7in \u00e7ok \u00f6nemli. Global platformda y\u00f6netilen, her y\u0131l ger\u00e7ekle\u015ftirilen bir \u00e7al\u0131\u015fan\u00a0ba\u011fl\u0131l\u0131\u011f\u0131 anketimiz bulunuyor. Genel M\u00fcd\u00fcrl\u00fck<\/strong> b\u00fcnyesinde, grup m\u00fcd\u00fcr\u00fcnden ba\u015flamak \u00fczere verilmi\u015f, \u00e7al\u0131\u015fan memnuniyeti alan\u0131nda hedeflerimiz var. Anket sonu\u00e7lar\u0131m\u0131z globalde de\u011ferlendirilip raporlan\u0131yor. Sonu\u00e7lar\u0131 birimlerle payla\u015f\u0131p aksiyon plan\u0131 olu\u015fturmalar\u0131n\u0131 bekliyoruz. Birimler de odak gruplarla sonu\u00e7lar\u0131 de\u011ferlendirip g\u00f6r\u00fc\u015f bildiriyor ve ona g\u00f6re \u00e7al\u0131\u015fanlar\u0131n daha mutlu bir ortamda \u00e7al\u0131\u015fmalar\u0131 i\u00e7in aksiyon al\u0131yoruz.<\/p>\n

\"ING_IK\"<\/a><\/h2>\n

\u00c7al\u0131\u015fanlara kendilerini geli\u015ftirmeleri i\u00e7in ne gibi olanaklar sunuyorsunuz?<\/h2>\n

T\u00fcrkiye\u2019de bankac\u0131l\u0131k sekt\u00f6r\u00fc lokal odakl\u0131 \u00e7al\u0131\u015f\u0131yor. Uluslararas\u0131 \u00e7ok fazla banka olmad\u0131\u011f\u0131 i\u00e7in \u00e7al\u0131\u015fanlar o hissi ya\u015fayam\u0131yorlar. Biz, \u00e7al\u0131\u015fanlar\u0131n yurt d\u0131\u015f\u0131n\u0131 deneyimleyip kendilerini geli\u015ftirmelerine \u00f6nem veriyoruz. Bunun teknik anlamda sa\u011flad\u0131\u011f\u0131 katk\u0131lar\u0131n yan\u0131 s\u0131ra, ayn\u0131 zamanda farkl\u0131 k\u00fclt\u00fcrlerin i\u015f yap\u0131\u015f \u015fekli ve modelleri hakk\u0131nda fikir vermesi a\u00e7\u0131s\u0131ndan da \u00f6nemli oldu\u011funu, daha g\u00fc\u00e7l\u00fc bir ileti\u015fim yetene\u011fine olanak sa\u011flad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyoruz. \u00d6nceli\u011fimiz ki\u015fisel geli\u015fim ve k\u00fclt\u00fcr transferi. Ayr\u0131ca, ING Uluslararas\u0131 Yetenek Program\u0131 kapsam\u0131nda her y\u0131l 10 ki\u015fiyi ING Ailesi<\/strong>\u2019ne dahil ediyoruz. Bu ki\u015filer ING \u00fclkelerinde uluslararas\u0131 kariyer yapabiliyor. Bununla birlikte \u00e7al\u0131\u015fanlar\u0131m\u0131z k\u0131sa d\u00f6nemli veya uzun d\u00f6nemli olarak yurt d\u0131\u015f\u0131ndaki ING i\u015ftiraklerinde g\u00f6rev alma f\u0131rsat\u0131na sahip oluyor. Bundan \u00fc\u00e7 y\u0131l \u00f6nce yurt d\u0131\u015f\u0131na y\u00f6netici ihra\u00e7 edece\u011fiz demi\u015ftim, \u015fu an bunu yap\u0131yoruz ve bundan gurur duyuyorum.<\/p>\n

ING Bank \u0130K\u2019s\u0131n\u0131 \u00f6n\u00fcm\u00fczdeki d\u00f6nemde neler bekliyor?<\/h2>\n

\u0130nsan Kaynaklar\u0131 alan\u0131nda ileti\u015fimin \u00e7ok \u00f6nemli oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyoruz. \u0130\u015f bittikten sonra sadece o projenin ileti\u015fimini yapmak i\u00e7in de\u011fil projeyi hen\u00fcz \u015fekillendirirken ileti\u015fim ekibimizle beraber \u00e7al\u0131\u015fmak y\u00f6n\u00fcnde bir modelimiz var. Ayn\u0131 zamanda \u00e7al\u0131\u015fan deneyimine odaklanan bir departman kurduk. \u00c7al\u0131\u015fan Deneyimi<\/strong>, b\u00fct\u00fcn \u0130K s\u00fcre\u00e7lerini \u00e7al\u0131\u015fanlara sorarak yeniliyor. Ayn\u0131 bak\u0131\u015f a\u00e7\u0131s\u0131n\u0131, bankan\u0131n yenilemek veya iyile\u015ftirmek istedi\u011fi alanlar\u0131 hep beraber \u00e7\u00f6z\u00fcme ula\u015ft\u0131rmak i\u00e7in kullan\u0131yoruz. Hiyerar\u015fiyi ortadan kald\u0131ran bir model \u00fczerinden ilerliyoruz. Birlikte yaratman\u0131n g\u00fcc\u00fcne inan\u0131yoruz. \u00c7al\u0131\u015fan\u0131 yetkilendirdi\u011fimiz, inisiyatif verdi\u011fimiz bir sistem bu. \u00d6rne\u011fin, ge\u00e7en y\u0131l Haziran\u2019da \u00e7al\u0131\u015fanlar\u0131m\u0131za 2020\u2019de nas\u0131l bir kurum olmak istiyorsunuz diye sorduk. D\u00f6n\u00fcp bakt\u0131\u011f\u0131m\u0131zda belli ba\u015fl\u0131klar ortak beklenti olarak ortaya \u00e7\u0131kt\u0131. Bunlar\u0131n \u00e7\u00f6z\u00fcme ula\u015fmas\u0131 i\u00e7in tekrar \u00e7al\u0131\u015fanlar\u0131 g\u00f6revlendirdik. \u0130K olarak fark ettik ki, 2020\u2019de herkes \u00e7ok daha esnek \u00e7al\u0131\u015fma \u015fartlar\u0131 istiyor. Bu sadece sabah \u015fu saatte geldim, ak\u015fam \u015fu saatte \u00e7\u0131kt\u0131m de\u011fil. Evimden de \u00e7al\u0131\u015fabileyim, tamamen ileti\u015fim kanallar\u0131 ve daha kullan\u0131c\u0131 dostu uygulamalar \u00fczerinden i\u015flerimi yapabileyim. Onlar\u0131n iste\u011fiyle bir y\u0131l i\u00e7inde masa\u00fcst\u00fc bilgisayarlar\u0131 tamamen at\u0131yoruz. \u0130K alt yap\u0131s\u0131n\u0131 mobile y\u00f6nlendiriyoruz.<\/p>\n\n

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ING Bank \u0130nsan Kaynaklar\u0131 ve ileti\u015fim Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Se\u00e7il Refik, \u0130K departman\u0131 olarak en \u00e7ok dikkat ettikleri konular\u0131n ba\u015f\u0131n da \u00e7al\u0131\u015fanlar\u0131n fikrini alma ve onlar\u0131 s\u00fcre\u00e7lere dahil edip yetkilendirmenin geldi\u011fini vurguluyor. \u0130K departman\u0131 olarak yenili\u011fe son derece \u00f6nem verdiklerini aktaran ING Bank \u0130nsan Kaynaklar\u0131 ve \u0130leti\u015fim Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Se\u00e7il Refik, bu bak\u0131\u015f a\u00e7\u0131s\u0131yla […]<\/p>\n\n

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