QUALIFICATIONS AND JOB DESCRIPTION
We are seeking a Partner KPI Management&Reporting Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Budget Mngmnt.&Channel Analysis Manager of Vodafone Turkey.
- Prepare the reports related to Cops Mobile KPIs
- Be Responsible for Speech Analytics agent analysis
- Challenge how effectively Cops Mobile strategy is deployed by use of Speech Analytics identifying areas of inefficiency or ineffectiveness
- Create adhoc reports as requested by management
- Prepare monthly management reports correctly and on time
- Collect data needed for analysis
- Work with Business Intelligence on developing reporting suite and channel dashboards for decision making and information sharing.
- Perform basic statistical analyses for projects and reports
- Assess and recommend visualization tools.
- Run sql queries or use BO to collect requested data.
İŞ TANIMI
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- Minimum Bachelor’s Degree
- Strong analytical and problem solving skills involving significant and detailed analysis / interpretation
- Excellent command in MS Office Programs especially in Excel (SQL and VBA knowledge is an asset)
- Experience of working with large volumes of data.
- Statistics/machine learning experience (using R or Python) and proficiency in SAS / SQL would be an asset
- Strong ability in planning, reporting and analysing
- Proactive, result oriented
- Strong communication skill
- Fluent in English
- No military obligation for male candidates