YESIL DALYAN Tourism & Travel Agency has been founded in June 1987 in Dalyan Turkey. Registered at Ministry of Tourism, Republic of Turkey Class A, Nr: 1592. Now, Fethiye is our head office and we have branch offices in Ýstanbul, Marmaris, Dalyan, Bodrum, Kalkan and Kaþ. Also, we have partners in Didim, Kuþadasý and Antalya.
Our objective is to offer good value quality holidays with memorable personal service. We served approximately 30.000 visitors from United Kingdom, Poland, Ukraine, South Africa, Ireland, Czech Republic, Switzerland, Russia, Holland, Germany and Denmark in 2004. We are proud to mention that about 20.000 of our guests were from United Kingdom. We have been collaborating with British tour operators for years and we have the experience and advantage of knowing the British market and expectations.
We are 100% committed to ensuring that all our customers are happy and satisfied with their holidays that we have provided. We are a specialist company offering holidays concentrating on traditional, charming, typical and authentic.
We always considered the feedbacks and expectations of our guests since the beginning. Satisfaction of the customers about the hotels, services, packages and tours has directed our operation to better conditions and came to the conclusion of increasing number of clients year to year.
Head office in Fethiye always gave us an advantage of being in the middle of all regions. Farness to our branches and all operation from Fethiye, as the brain of the agency, always helped us to direct the operation smoothly. Also, most of British guests are demanding Fethiye to have their holiday, which they can find history, culture and natural beauty at the same time.
We believe the great service has to start with a good attitude. All our professional personnel have been trained accordingly, starting at the stage of reservations till the departure of the guests. When you add Turkish hospitality, is naturally showed by us, which makes the guests' holiday unforgettable. If you enjoy while you are helping to the guest, the service you have given is always go higher up. Besides all the comments of the guests, the ideas and experiences of the staff always are being considered. We give a platform for them to create opportunities, according to special requests of the guests.
HOW WE WORK?
During every season, we do sign the contracts for the following season with the hoteliers. At the end of the season the prices of next season are set and the tour operators have been informed accordingly by e-mail.
All the reservations from the tour operators come to Fethiye head office and have been distributed to the branch offices. Together with the reservations all operation are being managed by the head office and all branches are being informed accordingly for their daily and weekly working schedule. All transfer facilities, airport and tours etc. are being done by our own, air-conditioned and brand new vehicles.
All our passengers starting with their arrival to the airport have been considered as the guests of Yeþil Dalyan Travel and having the privilege service. Each of our guests, one by one, has been got in touch during their stays with our professional representatives. Depending of the flight times of our guests, they are giving an information speech on their arrival day or in the following day. The contents of "Info Meeting" are as follows;
- Information about the hotel
- Information about the town and region
- Information about the day time and night out program.
- Some personal tips on how to make the most out of the holiday
- Information about special tours and attractiveness of the surroundings
In all regions we are working in, according to the attractiveness of the region, we are arranging many tours for the guests, for the one who are trying to learn more about the country, culture and looking for more excited holidays. All these tours have been introduced to the guests, after the information meeting, with hotel visits at least twice a week. When they would like to book, all arrangements are done and guests are informed accordingly.
At the end of the dream holiday, the guest's pick up time is set according to reconfirmation of the flight the day before. If the guest is not found in the room, reception is informed about the time and a written message is left to the hotel's reception.
Guest Questionnaire is a big clue to have more information and understand all pluses and minuses from the eyes of the guests. It helps us to see whether the hotel is given the correct service which they promised or not. After all questionnaires in hand, we see at the end, the hotel's value to have a contract next year or not. All the comments of the guest take us always to have a better service.
OFFERING SERVICE & QUALITY
Best Wishes,
