Product Management Specialist

Majorel Türkiye

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications:

• Bachelor or Master degree in Computer Engineering, Electrical-Electronics Engineering, MIS or related engineering fields
• Preferably 3+ years of software testing and business analysis experience
• Knowledge and preferably experience in Computer systems, information technologies, SW programming languages, DB, development and testing tools and technical environments
• Have knowledge and experience on MS Office (Excel, PPT, WORD) and SQL
• Prior experience in scrum teams is a plus
• Good command of written and spoken English
• Result oriented with analytical thinking capability
• Self-motivated, able to self-improve, keen on learning new and complex Technologies
• Excellent interpersonal communication skills
• Curious, meticulous observer who executes test cases creatively and innovative
• Able to work in a very dynamic workplace
• Ability to successfully multi-task in a deadline-driven environment
• Ability to cooperate and have good communication with project team, business groups and customers

Job Description:

• Define and document business, technical, functional and non-functional requirements, use cases, use case models, supplementary requirements, business rules by supporting business groups prepare BRDs (Business Requirement Document) and User Acceptance Test Documents ensuring that business needs are being met.
• Prepare Business Analysis, Product-related and Test-related documents (BA Document, Test Strategy, Test Specifications, Test Environment Specification, Product User Guide, Customer Training Document, Product and/or Project Presentation Document, Drawings etc.)
• Perform all business analysis and test activities (gathering requirements, translating functional and non-functional (performance, redundancy, quality, security) requirements to technical requirements, test scenario creation, functional and non-functional testing, User Acceptance Testin with business groups etc..) according to project schedules, procedures and project documentation, manage with ability to drive project tasks to successful completion.
• Prepare and maintain test environments by the help of IT
• Report and track test results, analyze results, and proceed with problem-reporting & solution actions (issue&track bug reports, prepare and keep up-to-date test processing reports, escalation reports etc..)
• Prepare and perform test automation activities
• Support development and maturation of new test modes&environments as needed
• Support test environment maintenance, analysis, calibration and troubleshooting by the support of IT
• Support business groups for UAT process as well as technical inhouse groups and vendors to provide troubleshooting, coordinate activities for implementation of solutions with inhouse groups and vendors. 
• Coordinate development, testing, and implementation of solutions when needed
• Attend project and business meetings, organize meetings when needed
• Support Process, Quality and Training Departments' for managing their tasks within the scheduled projects