Service Coordinator-Marine and Ports

ABB Elektrik Sanayi A.Ş.

The Service Coordinator occupies an important position in the execution of Service projects and activities related to products/systems/services in Process Automation in Dudullu-Istanbul.You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection.

Reporting to the Marine and Ports Division Manager, you will act as the key point of contact for the customer during the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.

Your background

• Bachelor’s degree in electrical, electronics, marine and marine electrical engineering.
• Minimum 5 years of Service Engineer experience in Marine industry.
• Upper-intermediate English skills.
• Turkish knowledge is a must.
• Customer oriented and flexible profile with strong coordination skills.
• Willing to travel.

Your responsibilities

• Coordinate service work done at site and ensure it complies with ABB’s and customers’ standarts, procedures and policies. Single point of contact for the customer during the execution of a service job.
• Builds and maintains sustainable relationship with customer.
• Coordinates, plans, schedules and oversees all service jobs with necessary resources, spare parts and logistics for site.
• Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements.
• Ensure the required quality is delivered and the health, safety and environmental issues are competently managed.
• Manages the service order process in a timely manner from quotation to invoicing and cash collection.
• Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
• Cooperates and coordinates activities with other ABB units and teams to harmonize service activities and to maximize service sales at every opportunity.