ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline 'Where Life Happens', Address offers its guests opportunities to celebrate life and its most cherished moments. It's the ultimate Address.

ABOUT THE FUNCTION

Lead the Brand Experience performance within the hotel, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy.

Acting as an internal consultant and mentor, assesses the cause and effect of communicated needs, and advises and implements appropriate solutions. Works across departments to provide proactive solutions to improve guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment or systems.

Implement long-term strategies as identified by Corporate, enabling EHG to achieve sustainable business performance, and focus on driving continual improvement in line with EHG Quality & Brand Experience Policy. In alignment with the overall EHG Brand Experience structure, work in close partnership with Brand Marketing to deliver the desired Brand Experience across all ambassadors journey and guest touch points.

QUALIFICATIONS

College degree in Hotel Management or a related field is preferred.

Minimum 5 years’ experience in Hospitality industry, preferably in five-star luxury hotel.

Minimum 3 years’ similar experience in a 5 star hospitality industry.

Fluent written and spoken English & Arabic is required; additional language is an asset.

Have a strong ability to analyze

Providing constructive feedback (on- and off-the-job).

Expert level proficiency in Opera, MS Excel, PowerPoint, Word, Visio, MS Project

Ability to enforce all company rules and procedures.

Ability to maintain calm, polite, and patient in stressful situations

Ability to work well with other departments and co-workers

Physically agile, and able to stand for extended periods