QUALIFICATIONS AND JOB DESCRIPTION
A Bay Front Hotel Inspired by Bohemian Luxury
Discover Ahama’s essence, where luxury intertwines with the unspoiled landcsapes of Göcek and Fethiye. Tucked away in our secluded bay, embraced by ancient liquid amber trees and pristine waters, each corner resonates with the timeless allure of ancient Lycian culture, reimagined through a modern perspective. Away from the hustle of urban life, we create a sanctuary for meaningful connections. Ahama offers a profound sense of renewal, blending the light of ancient Lycian culture with the comforts of modern luxury.
If you want to be part of this spirit, we look forward to receiving your applications!
QUALIFICATIONS
- Graduated from Tourism and Hospitality Management departments of Universities,
- Minimum of 5 years experience as a Front Office Manager in Resort Hotels,
- Advanced level of English (a second foreign language is a plus),
- Proficient in MS Office and Hotel PMS system (Opera),
- Strong leadership, problem-solving, and communication skills,
- Oversee all front office operations, including reception, concierge, and guest services, ensuring a seamless luxury experience.
- Living or able to live in Fethiye.
JOB DESCRIPTION
- Manage front office operations, including reception, reservations, bell services, and other related areas.
- Oversee check-in, check-out, and guest welcome procedures, ensuring adherence to professional standards.
- Optimize revenue management and occupancy rates through collaboration with the sales and reservations teams.
- Ensure the efficient use of front office systems and drive continuous process improvements.
- Lead and inspire a team of professionals to deliver impeccable service aligned with the brand’s standards.
- Personalize guest experiences by anticipating their needs, accommodating VIPs, and promptly resolving concerns with discretion.
- Collaborate with other departments to ensure a seamless and harmonious guest journey from arrival to departure.
- Manage budgets, control costs, and ensure the front office operates effectively and efficiently.
- Provide prompt and professional solutions to guest complaints and requests.
- Prepare detailed departmental reports and present them to the Head of Rooms.
