Icqa Escalation Specialist

Amazon Europe Core SARL

ICQA Escalation Specialist

DESCRIPTION

Job summary

ICQA Lead
As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.

The right candidate will demonstrate a good sense of ownership, ability to lead by example in all key areas of performance including safety and quality, and ability to develop a subject matter expertise on all operations processes in their assigned department.

Responsibilities:


Create and cultivate a safety culture by identifying safety opportunities across your work area

Ensure that customer orders are fulfilled per quality guidelines

Continuously provide critical shift related information to frontline management and operators

Adjust labor allocation within assigned department throughout the shift per latest plan

Drive proactive actions as communicated by manager to remove barriers impacting good shift performance

Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training

Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department

Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors

Develop subject matter expertise on all operations processes in assigned department

BASIC QUALIFICATIONS

Experience
Minimum of vocational education degree (Level 3 according to European Qualification Framework [EQF])
Physical requirements – a person lift limit is up to 15kg (*unless a country has a lower individual limit)
Very good command of local language (spoken, listening, writing)
Good communication skills
Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
Proactive problem solving and hands on approach
Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast paced environment
Experience in coaching or leading a team
Eligibility Criteria:
Must not having any live warnings or letters of concern
Must have at least 12 weeks’ tenure (in either temporary or permanent role combined)
If permanent and have not yet passed probation, your continued employment is subject to your passing of probation in the new site

PREFERRED QUALIFICATIONS

Basic understanding of Lean methodology
Orientation towards detail and precision
Ability to deep dive in operations process and develop ideas for process challenges
Capable of working the entire MS Office suite, especially Excel
Demonstrated problem solving & analytical skills
Inventory & Quality Assurance Management experience
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