Ön Büro Müdür Yardımcısı

ANTALYA GOLF KLUBÜ TURİZM A.Ş. - KEMPINSKI HOTEL THE DOME BELEK

We are seeking a Front Office Assistant Manager to join our team in the Tourism / Hospitality sector. This role is pivotal in ensuring the smooth operation of our front office, providing exceptional customer service, and supporting the Front Office Manager in daily operations. The ideal candidate will be enthusiastic about creating a welcoming environment for guests and will have a strong commitment to excellence in service delivery.

• Graduated from relevant university departments.
• At least 2 years of experience in a Front Office Assistant Manager position.
• Advanced proficiency in English.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Proficiency in using front office software and systems.
• Strong problem-solving skills and attention to detail.
• Ability to work on-site.

• Assist the Front Office Manager in overseeing daily operations of the front office.
• Ensure high levels of customer satisfaction through excellent service.
• Manage guest check-ins and check-outs efficiently.
• Coordinate with other departments to ensure smooth operations.
• Handle guest complaints and resolve issues promptly and effectively.
• Train and supervise front office staff to ensure adherence to service standards.
• Maintain a clean and organized front desk area.
• Collaborate with team members to achieve departmental goals.
• Demonstrate strong team leadership and management skills.
• Foster a team-oriented environment and encourage teamwork.