Guest Relations Supervisor

Argos In Cappadocia

Doğuş Hospitality Group operates in the D-Hotels and Resorts, Travel Management / MICE (ANTUR), Food & Beverage (d.ream) and Retail industries.

D-Hotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as Argos in Cappadocia ; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with Argos in Cappadocia.

QUALIFICATIONS 

• Relevant degree from an accredited university in Business, Hospitality or related major,
• Fluent English both written and spoken,
• Good command of Opera and Microsoft Office,
• Excellent leadership skills, inter-personal and communication skills,
• Good team player, working well with other departments and co-workers,
• Able to work under pressure and within tight deadlines of hotel industry,
• Ability to focus attention on guest needs, remain calm and courteous at all times,

  
  

JOB DESCRIPTION

• Supervise Guest Xperience operations during your assigned shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel,
• Resolve guests’ complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality 
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience,
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.