Foreign Customer Segment Management(Arabic)

ASINHR İNSAN KAYNAKLARI YÖNETİM VE EĞİTİM DANIŞMANLIĞI TİCARET LİMİTED ŞİRKETİ

Job Description

-      Monitoring all banking and non-banking services provided for foreign customers through branches, call center, mobile app, ATM or any other channels to develop and maintain excellence in customer experience,

-      Following local and global banking sector and benchmarking,

-      Periodical performance tracking and reporting of the teams’ targets,

-      Coordinating with the head quarter departments and branches to oversee all the services provided for foreign customers and suggesting solutions,

-      Making applicable proposals, setting trends and generating advanced statistical analyses to measure the performance.

Qualifications

-        Good command of Arabic, English and Turkish,

-        Bachelor’s degree,

-        Strong analytical thinking and problem solving skills,

-        Good command of Excel and other MS office programs,

-        Excellent team player with good communication and presentation skills.