Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
Don't miss this unique opportunity to be part of our award-winning team while advancing your career with the world's leading luxury hotel company!
Join our Team
Four Seasons Hotel Istanbul at Sultanahmet is looking for a friendly, energetic, and service-oriented Spa Attendant to join our Spa & Wellness team.
In this role, you will help maintain a clean, welcoming, and relaxing Spa & Fitness Center environment while supporting guests with facilities, amenities, and equipment. You will play an important role in creating a comfortable and professional wellness experience that reflects Four Seasons service standards.
What you will do:
· Greet guests warmly, maintain eye contact, and deliver a welcoming experience.
· Handle reservations via face-to-face, phone, and email efficiently.
· Maintain a clean, organized, and calm reception environment.
· Manage spa software, bookings, cashiering, daily accounting, and gift certificates.
· Ensure smooth opening/closing procedures and staff readiness.
· Understand guest needs and recommend treatments, retail, and memberships (soft sell).
· Provide accurate information on services, products, and promotions.
· Update guest records and communicate key information with the team.
· Recommend further spa and fitness experiences and the purchase of retail products after each guest visit.
· Up sell treatments, services and membership for external guests without seeming “hard sell”
· Handle guest feedback, complaints, and report issues to management.
· Ensure safety standards across spa and fitness facilities.
· Maintain confidentiality and professional discretion at all times.
· Collaborate with team members and adapt to operational needs.
· Support events, guest celebrations, and member activities.
· Ensure smooth guest journey follow-up and satisfaction.
What you bring:
· Strong written and spoken English skills.
· Minimum 2 years of experience in a luxury hotel or reputable spa.
· Strong communication, organization, and sales skills.
· Proficiency in computer systems and booking software.
· Professional appearance and high grooming standards.
· Knowledge of Spa & Wellness environments.
· Calm, patient, and solution-oriented mindset.
· Ability to handle guest interactions and complaints effectively.
· Flexibility to work varying schedules.
· Team-oriented with a focus on trust and collaboration.
What To Expect
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals
Discounted Indoor Parking Privileges
… and so much more!
Legal Disclaimer
7 Nisan 2016 tarihli Resmi Gazete’de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu’na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.
