Solution Manager

Atos Müşteri Hizmetleri Anonim Şirketi

About Atos Customer Services Türkiye

Atos Customer Services Türkiye has been providing outsourcing services, including call center and document processing, since 1997. Call center services are provided not only in Turkey, but also in global projects with languages varying from Western European languages to Arabic and Russian. Currently operating in three locations İstanbul, Ordu and Duzce with +1,900 employees, In 2023, Atos Customer Services was also awarded the Company of the Year (GOLD) award by Global Stevies. These remarkable achievements build upon the legacy of success that Atos Customer Services has established over its 26+ years of operation in Türkiye and the commitment to delivering exceptional customer experience. Moreover, Atos Türkiye Customer Services has been recognized as one of the Best Employers in Türkiye in the large-scale category (+1000 employees) by the Great Place to Work Institute!

About Atos Global

Atos is a global leader in digital transformation with 95,000 employees and annual revenue of c. €11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 69 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients Atos is a SE (Societas Europaea), listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for talented, passionate and agile minded team players to join our Solution Management team.

Job Description 

·        Modelling the service to be provided by analyzing the resources by the company strategy, creating the most appropriate offer and delivering it to the sales team,

·        Conducting customer visits to analyze customer needs,

·        If there is a need for additional technology, ensuring that the necessary market research is carried out,

·        To carry out the proposal preparation and cost calculation process and to direct the relevant units on this issue,

·        Ensuring that offers and contracts comply with commercial rules and standards in accordance with the targeted profitability scope and relevant laws,

·        Collaborating with sales and project teams to develop business models and support the sales strategy.

Professional Experience

• Bachelor’s or Master’s degree,
• Proven track record of at least 2 years in business, presales and solution development roles, focusing on designing pricing models,
• Experience in compelling proposals, presentations, and business cases for prospective clients,
• Experience in conduction in-depth research to understand the market landscape, industry trends, and competitive positioning,
• Understanding of the managed service industry, contact center operations, and outsourcing trends,
• Strong understanding of financial models and P&L analysis to align our solutions with clients' financial objectives and demonstrate the financial benefits of our offerings,
• Ability to analyze data, identify trends, and solve problems effectively, especially in structuring and closing deals,
• Strong understanding of digital transformation of contact center operations,
• Exceptional negotiation, communication (oral & written), and presentation skills,
• Strong analytical and problem-solving abilities,
• Ability to work independently and as part of a team in a fast-paced environment,
• Strong language skills in English.