We are looking for a Customer Support Engineer to join our team. The candidate will be responsible for configuring and troubleshooting our driver safety products.

Responsibilities Of “Customer Support Engineer”

• Provide first level assistance to the customers.
• Communicate with customers to clarify issues
• Investigate and resolve reported issues
• Provide understandable, structured steps, instructions, and solutions to the customers
• Route or ask unresolved tickets to related teams.
• Can use support ticketing platform to ask or escalate the issues
• Take the ownership of the open issues and follow support procedures
• Flexible to make business trips for pre-sales and support needs, including visiting customers and resolving their technical problems on site
• Approve hardware problems (RMA) and trace all the replacement process.
• Prepare regular reports, related with all the issues with their current status.
• Be an active member of self-improving/growing company.
• Ensure all issues are properly logged and prepare faq and knowledge base records

Qualifications

• BS degree in Computer/Electronic/Electric/Automotive Engineering or related fields
• 2+ years of work experience in the related field is a plus.
• Work collaboratively with sales, support, field specialists
• Good understanding of computer software, mobile devices, and other tech products.
• Background knowledge or experience in mobile security products, Camera, Monitor, MDVR systems, tracking, telematics, ADAS and the other active safety technologies in commercial vehicles especially buses.
• Good verbal and written English skills
• Any English certification is a plus

Note: Located in Istanbul European part, preferable in Esenyurt region.