Customer Service Representative

Azelis TR

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 57 countries across the globe with + 3,000 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than +51,000 customers, supported by +2,300 principal relationships, creating a turnover of €2.8 billion. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to local customers and attractive business opportunities to principals. EcoVadis Platinum rated, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners.

Impact through ideas. Innovation through formulation.

We are looking for a Supply Chain Representative for our Turkey Customer Services team.

Mission 

Manage the customer  orders in close collaboration with the sales and product management team and assure efficient and flexible service to the clients.

Main Accountabilities  

• Follow up of sales orders, enter them in the system and assure proper coding (Intrastat, VAT) 
• Handle the client orders and ensure close follow up of customer requirements; 
• Organize the purchase orders based on the Sales orders forecast, keeping stock at minimum levels in close collaboration with the Sales Team 
• Make sure of the relevance of prices and accruals set on SO 
• Solve possible transport or delivery problems 
• Follow up of price changes through offers and price requests 
• Ensure close collaboration with the sales team and colleagues from the team concerning price agreements and technical product information 

Experience, Skills & Education  

• Bachelor degree in Chemistry, Supply chain, Economics, etc.; 
• 1-2 years of experience in Supply Chain; 
• Ability to influence and achieve results through others;
• Ability to liaise with people at all levels both internally and externally; 
• Analytical skills; 
• Good knowledge of English; 
• Advanced user of various IT tools.