Customer Service Operations Representative

BASF Türk Kimya San. ve Tic. Ltd. Şti.

We are looking for a candidate for "BASF Colors and Effects Kimyevi Maddeler Ltd. Şti" company. Please find the position's details below,

Qualifications:

• University degree
• Min 2 - 3 years of customer service experience preferably in a industrial market
• Fluent in English 
• Proficiency in SAP and MS Office applications
• Strong communication skills combined with customer orientation

Job Description:

• Responsible for the customer service operations at the defined customers
• Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments for the defined customers
• Ensure customer orders are allocated and delivered, for shortage products in alignment with "Expectation Management"
• Order backlog management
• Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated
• Receivables Management: Monitoring customer over dues, resolving account and pricing queries together with AR.
• Support sales for price maintenance in PMML (Price and Margin Management Tool)
• Monitoring of foreign trade and domestic transport procedures in case of merchandise business
• Preparation and organization of any kind of necessary license and registration documents to have the orders released.
• Follow up of the documentation and pursue corrections if needed
• Posting of the docs to the customer or to the bank as per the payment term
• Regular exchange with customer service team lead BASF Colors   Effects GmbH