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Customer Success Specialist

Brotek Teknoloji A.Ş.

İstanbul(Avr.) (Beyoğlu)

İş Yerinde Tam Zamanlı Müşteri İlişkileri

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Müşteri Başarı Uzmanıİstanbul(Avr.)

İş İlanı Hakkında

Company Description

Coensio is a pre-assessment platform for technical job hirings. Our aim is to reduce time-to-hire for companies we are working with as well as unlocking the potentials out of candidates pool.

Job Description

We are looking for a Customer Success Specialist in our very fast growing start-up. If you want to be a part of creating a global product process, just click the apply button to meet us.

Responsibilities

Onboarding new customers – with a customer first mindset being responsible for supporting customers as they transition from sales prospectus to active users of our product.
Developing long term customer relationships - by being a proactive communicator, driving customer value from the product and supporting customer goal achievement.
Enhancing customer training- by creating training videos, facilitating demos and updating FAQs.
Educating customers on the product – by managing customers expectation of the product and unveiling new products and keeping customers updated on developments.
Evaluating and analysing customer needs – by being a problem solver and working with customers to find solutions to their pain points. Managing the feedback loop to the product team in order to reduce the churn rate.
Encourage use of platform – by informing customers about opportunities to improve the use of platform. Need to understand the value proposition to the different customers and have product and industry knowledge so they believe your recommendations are in their best interests.
Creating targets for quality- by building SLAs to ensure the customer gets the best service to enhance their satisfaction.
Renewing of customers – by regularly checking in with customers to check they are happy. Asking direct questions to gauge their satisfaction and compare this to customer behavioural data. In the future this will be key in customers upgrading their subscription.

Qualifications
Residing in Istanbul
1-3 years experience in customer facing roles

Additional Information
We offer;
Competitive salary
Health insurance
Totally full of fridge - anything you want
Working environment where your success is not judged by a dress code or working hours;
Never-ending growth opportunities supported by learning & development fund;
Freedom to test, fail and test again in a fast-paced environment;
Ownership (We mean real ownership - Employee Stock Option Plan);
Beach days, theme nights, sports & game events, and any other social activity ideas you come up with.

Aday Kriterleri

• Tecrübe

Tecrübeli / Tecrübesiz

• Eğitim Seviyesi

Üniversite(Mezun)

Şirket Hakkında

Brotek Teknoloji A.Ş.

Bilişim 25 - 49 Çalışan 531 Takipçi

Coensio is specifically designed to replace CV screening Screening is the longest and most inefficient part of the recruitment funnel. It is very difficult to look at all CVs and it is also very difficult to get an idea about someone by looking at a piece of paper.

Yan Haklar

Özel Sağlık Sigortası
Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)

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Keşfetmeye Devam Et

Brotek Teknoloji A.Ş.

Bilişim

Customer Success Specialist Brotek Teknoloji A.Ş.

İş İlanı Hakkında

Yapay zeka ile bu pozisyona özel mülakat provası yap.

Şirket Hakkında

Yan Haklar

Bu Pozisyon İçin Sık Paylaşılan Maaşlar

Customer Success Specialist

Brotek Teknoloji A.Ş.