İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Service
Customer Service
Application Count
253 application
Job Type
Full-Time
Position Level
Specialist
Application Count
253 application
Department
Customer Service
QUALIFICATIONS AND JOB DESCRIPTION
Your Responsibilities;
- Creating the orders coming from customers via email, fax, telephone or interfaces, following up the backorders of customers and informing the Planning & Purchasing Department
- Providing exceptional service for customers concerning spare part orders and deliveries by responding efficiently, accurately, and courteously on necessary customer transactions through inbound calls, and email correspondence
- Handling customer claims processing
- Communicating regularly with internal customers, having periodic meetings with relevant departments and gathering feedbacks about current applications and determining necessary improvements to make
- Initiating and implementing new strategies to improve customer service and responsiveness, determining current operations and generating strategies to further improve the portfolio
- Seeking opportunities to increase value by process improvements & optimization proactively, supporting the development of reports and presentations for meetings , KPI tracking
Your Profile;
- University degree preferably in business or Industrial engineering
- Fluent English is a must both verbal and written, German or Russian knowledge is an asset
- Ability to use problem solving technics, being able to work collaboratively with other departments
- Excellent command of MS Office Programs, SAP knowledge is an asset
- Preferably experienced in customer and order process
- Effective time management and planning, rational decision-making, negotiating and influencing skills, analytical work style
Preferred Candidate
Şikayet Yönetimi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Şikayet Yönetimi Uzmanı İş İlanlarıHakkımızda
BSH HAKKINDA BSH Hausgeräte GmbH, 2021 yılında 15,6 milyar euro toplam cirosu ve dünya genelinde 62.000 çalışanı ile ev aletleri sektöründe küresel
Şirket Sayfasına GitYan Haklar
Özel Sağlık Sigortası, Servis, Prim, Yemekhane, Tam Gün Sağlık Hizmetleri.
Şikayet Yönetimi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Şikayet Yönetimi Uzmanı İş İlanları