Backoffice Officer

Bucci Industries Turkey

Bucci Industries, founded in 1945, is a worldwide group and leader in the industrial automation and robotics and new advanced composite materials sectors.

We operate in the field of automation and industrial robotics under the brand names IEMCA, Giuliani, Sinteco, Vire, ZETA, held by Bucci Automations S.p.A. and in the new advanced composite materials sector with Bucci Composites S.p.A.

For Bucci Industries Turkey we are hiring an Backoffice Officer in Istanbul.

The successful candidate will be supporting the office and site operations.

ROLE RESPONSIBILITIES:

1. Follow the CRM processes for the sales as well as for the Service stream, updating proactively and correctly the related reports.

2. Processing orders and spare parts sales by completing the order definition, starting from the offer confirmed by the sales team or from the customer purchase order.

3. Managing the shipments to the customers. The ultimate goal is for the customer to receive the ordered machine (or spares) fully equipped, within the agreed-upon timeframe.

4. Supporting the Accounting Department in doing invoices.

5. Implementing the strategy defined by the headquarter in Italy.

ROLE TASKS 

- CRM Data Quality: Accounts as well as Assets, Contacts, Industry, Etc. on SalesForce platform needs to be verified and maintained.

- Documentation: Maintain accurate and comprehensive record of all orders, changes made and comunications with the customers.

- Priority Management: Assign priorities to orders and activities based on customers requests, product availability and other key factors in accordance with management.

- Order Monitoring: Monitor the stages of the orders through the various stages.

- Internal and External Communication: Maintain clear and timely communication with customers and your supervisor regarding order status, changes, and timelines.

- Internal Coordination: Collaborate with HQ and various internal departments to ensure the efficent development of office operations. 

- A big passion for the good future of the Company is required in order to properly perform the tasks assigned

- An attitude to share information/skills/know how with colleagues with the maximum transparency

LANGUAGES

- Turkish: C1 (Bilingual) /C2 (mother tongue)

- English: C1 (Bilingual) /C2 (mother tongue) 

- Italian: B1 - as a plus

EDUCATION

- Bachelor’s degree in Technical/Financial/amministrative Sector or above is a plus

TECHNICAL SKILLS

- CRM Systems (SalesForce, etc.)

- ERP Systems (HQ ERP,  SAGE X3, Local ERP) experience on administrative and financials

- Capacity to use digital tools for personal and team productivity (MS Office literacy, Google Apps, Wrike, etc)

SOFT SKILLS 

- Analytical, precise, accurate, organized

- Good communication and interpersonal abilities

WORK EXPERIENCE

The following requirements are mandatory:

- 3+ years of Backoffice experience

- Import/export in TR

The following requirements are a plus:

- Previous professional experience at a multinational company

- Sectors: Robotics and Automation

- Existing relations with Bucci Industries customers in the territory is a plus