Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Freight Forwarder (Airfreight)

Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

Primary Duties and Responsibilities:

• Engage in effective personal communication with customers, colleagues and suppliers
• Maintain effective relationships with clients and proactively support their complex needs
• Ensure all shipments and customs requirements are handled according to company and international regulations
• Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies
• React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
• Generate sales leads and collaborate with sales on identification and development of potential and existing accounts

Profile

• Requires broad training in fields such as business administration, logistics or operations
• Experience in Airfreight Logistics
• Fluent in English and Turkish
• Effective oral and written communication
• Ability to represent a positive and professional image
• Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
• Strong problem solving, analytical and investigative skills to bring issues to resolution
• Flexibility in working shifts, including some weekends and holidays
• Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook

Offer

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.