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Guest Relations Agent

Çırağan Palace Kempinski İstanbul

İstanbul(Asya), İstanbul(Avr.)

İş Yerinde Full-Time Specialist Tourism / Hospitality

200+ application

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Misafir İlişkileri Elemanıİstanbul (Tümü)

About Job

Guest Relations Agent

The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.

Key Responsibilities:

Carry out all administrative duties in co-operation with Guest Relations Manager.
Daily checks on the VIP lists and ordering of corresponding activities.
Monitor and check the costs of VIP treatments.
Be responsible for VIP Policy and ensure it is implemented fully.
Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.
Pre check all guest requirements three days prior to arrival and again the day before.
Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
Greet arrivals and escort all Guests to the rooms or suites.
Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
Be fully conversant with all hotel activities and promotions.
Attend to daily guest requirements and enquires and help guide them with all necessary arrangements.
Prepare all VIP amenities forms and distribute accordingly.
Update guest profiles and check the existing one.
Maintain tidiness in the building and clothing in the department.
Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.
Represent the Guest Relations Manager at meetings.
Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.
Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
Hold regular meetings within the department (performance review, information, proposals for improvement)

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Competencies & Required Skills

Turkish Nationality
Minimum Higher Colleage education
Minimum of 1 year experience in a Front Office position preferably in an international five star hotel
Food & Beverage experience is a plus
Excellent oral and written skills both in Turkish and English
Additional language - beneficial
Luxury Hotel Experiences
Good Communication skills
Knowledge of hotel operations & Computer systems
General knowledge of tourist and business related information
Knowledge of hotel products and services
Knowledge of VIP welcoming protocol
Microsoft Office (Word, Excel and PowerPoint)
Preferably good knowledge of Opera
Preferably basic knowledge of Micros
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Motivating others
- Planning/ Organization
- Problem solving
- Flexibility
- Concern for quality
- Initiative
- Results oriented
- Teamwork / Cooperation
- Interpersonal skills
- Customer service orientation
- Oral and Listening Skills
- Good writing skills
- Friendly and caring attitude
- Self controlled

Preferred Candidate

• Years of Experience

No experience preference

• Level of Education

Bachelor’s(Graduate)

Şirket Hakkında

Çırağan Palace Kempinski İstanbul

Tourism 13675 Takipçi

Çırağan Palace Kempinski Istanbul, Boğaz kıyısında tarihi bir saray ile modern lüks otel anlayışını buluştıran prestijli bir konaklama destinasyonudur. Kempinski Hotels grubunun Türkiye'deki önemli temsilcilerinden biri olan otel, uluslararası standartlarda hizmet kalitesi ve misafir memnuniyeti odaklı çalışma prensibiyle tanınmaktadır.

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Çırağan Palace Kempinski İstanbul

Tourism

Guest Relations Agent Çırağan Palace Kempinski İstanbul

About Job

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Şirket Hakkında

Bu Pozisyon İçin Sık Paylaşılan Maaşlar

Guest Relations Agent

Çırağan Palace Kempinski İstanbul