Customer Service Export Team Leader

CMA CGM DENİZ ACENTELİĞİ A.Ş.

RESPONSIBILITIES:

• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track and trace upon delivery
• To set all the demands of customers request in export operation
• Manage and improve day to day process interaction with customers

REQUIREMENTS AND SPECIFIC SKILLS:
 

• Graduate or post graduate level in Logistic Transport or in International Trade
• Fluent English
• Preferably experienced in a similar role (+ 3/5 years)
• Good computer skills
• Interpersonal skills
• Communication and multitasking skills
• Energetic, self-motivated and dedicated
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Strong written, verbal and telephone skills
• Being customer oriented