Guest Xperience Peri

D Otel Marmaris Turizm İşl.Ve Tic.A.Ş.-D Maris Bay

• Ensures that the guests are well attended to during their stay, achieving maximum guest satisfaction.
• Successfully implements the VIP service standards set by the hotel and actively follows the Leading Quality Assurance (LQA) criterias.
• Monitors and attends to the pending glitches registered in operating systems, ensuring closure with high satisfaction rate.
• Will personally provide personal assistance services to assigned esteemed guests, during the length of their stay, when requested and required.
• Assists the night operation colleagues where necessary, while constantly keeping the department superior upddated.

İŞ TANIMI

• Ideally have previous hotel experiences within Rooms Division.
• Required to possess excellent verbal and written English communications skills. Additional languages are an advantage.
• Computer literate and prior experiences with hotel systems; such as Opera, Fidelio, Triton, Micros software and Microsoft Office programs, are required.
• Guest driven, pro-active and approachable character.
• Possess the ability to;
• take own initiatives within limitations, maintaining the  hotel’s standards, policies and procedures
• successfully communicate and work close together with other departments of the hotel
• maintain a positive attitude at all times
• focus and understand guests' needs while remaining calm and courteous, providingsuitable responses
• take responsibility of handling any guest complaints and requestsin a calm manner and provide suitable solutions
• provide a personalized service with guests during a longer period of time
• work well under pressure of multiple requests and/or departures within any given period of time
• maintain discretion and confidentiality of all guests and internal companyinformation at all  times
• Must be able to work a flexible schedule; including weekends, late evenings, early mornings and nights.
• Comfortable with working indoors and outdoors.