E-Commerce Customer Service Operations Assistant

Danone Turkey

Danone Turkey is looking for a talented colleague for “E-Commerce Customer Service Operations Assistant” position. Take this opportunity to GROW together!

In this role you will;

• Work on the e-commerce customers order process coordinating with logistic department and following up them to ensure orders are planned and delivered accurately and efficiently
• Respond to e-commerce customers enquiries and forward to other departments as required
• Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service
• Follow-up of over-stock, out-of-stock and critical SKUs; providing effective planning in coordination with other departments
• Preparation of operational performance and efficiency analysis

To be able to successful in the role you need to have;

• Bachelor’s degree in engineering or related departments
• Preferably experience in operations activities / sales
• Good command of MS Office, (especially excel knowledge)
• Strong operation management and being proactive in taking actions
• Good team player with strong communication skills