Junior Guest Experience Executive

DERİN GLOBAL EMLAK YATIRIM ANONİM ŞİRKETİ

*Location:* Bomonti, Şişli – Istanbul

*Employment Type:* Full-time

About Velande

Velande is a modern hospitality company redefining short-term stays in Istanbul. We believe every guest interaction matters, and our goal is to deliver seamless, thoughtful, and memorable experiences from booking to check-out.

As we continue to grow, we're looking for a *Junior Guest Experience Executive* who is passionate about hospitality and eager to build a career in one of the fastest-growing sectors in tourism.

 Please Note

*A Bachelor's degree in Tourism, Hospitality Management, or a closely related field is a mandatory requirement for this position. Applications that do not meet this requirement will not be considered.*

Your Responsibilities

* Communicate with guests before, during, and after their stay via Airbnb, Booking.com, WhatsApp, and other communication channels.

* Ensure every guest receives prompt, professional, and personalized support.

* Coordinate with housekeeping, maintenance, and operations teams to ensure apartments are guest-ready.

* Handle guest requests and resolve issues with empathy, professionalism, and a solution-oriented mindset.

* Monitor reservations, arrivals, departures, and operational schedules.

* Assist in maintaining listing quality and operational standards across all properties.

* Collect guest feedback and identify opportunities to improve the overall guest experience.

* Support day-to-day operational tasks as assigned.

Required Qualifications

* Bachelor's degree in Tourism, Hospitality Management, or a related field (Mandatory).*

* Excellent written and spoken English.

* Strong communication and interpersonal skills.

* Customer-focused, solution-oriented, and genuinely passionate about hospitality.

* Organized, detail-oriented, and able to manage multiple tasks simultaneously.

* Comfortable using technology and learning new software platforms.

* Able to work flexible hours, including weekends and public holidays when required.

* Previous internship or hospitality experience is an advantage but not required.

What We're Looking For

* Positive attitude and professional appearance.

* Solution-oriented mindset with the ability to remain calm under pressure.

* High sense of responsibility and ownership.

* Willingness to learn and grow within the company.

* Team player with excellent collaboration skills.

* Someone who genuinely enjoys making people feel welcome.

What We Offer

* Opportunity to join a fast-growing hospitality company from an early stage.

* Career development and internal promotion opportunities.

* Continuous training and mentorship.

* A collaborative, young, and ambitious team environment.

* The chance to shape exceptional guest experiences every day.

If you're passionate about hospitality and ready to grow your career with a company that values excellence, we'd love to hear from you.