*Location:* Bomonti, Şişli – Istanbul
*Employment Type:* Full-time
About Velande
Velande is a modern hospitality company redefining short-term stays in Istanbul. We believe every guest interaction matters, and our goal is to deliver seamless, thoughtful, and memorable experiences from booking to check-out.
As we continue to grow, we're looking for a *Junior Guest Experience Executive* who is passionate about hospitality and eager to build a career in one of the fastest-growing sectors in tourism.
Please Note
*Graduation from a vocational high school, associate degree, or bachelor’s degree program in Tourism and Hospitality is mandatory.*
Your Responsibilities
* Communicate with guests before, during, and after their stay via Airbnb, Booking.com, WhatsApp, and other communication channels.
* Ensure every guest receives prompt, professional, and personalized support.
* Coordinate with housekeeping, maintenance, and operations teams to ensure apartments are guest-ready.
* Handle guest requests and resolve issues with empathy, professionalism, and a solution-oriented mindset.
* Monitor reservations, arrivals, departures, and operational schedules.
* Assist in maintaining listing quality and operational standards across all properties.
* Collect guest feedback and identify opportunities to improve the overall guest experience.
* Support day-to-day operational tasks as assigned.
Required Qualifications
* Bachelor's degree in Tourism, Hospitality Management, or a related field (Mandatory).*
* Excellent written and spoken English.
* Strong communication and interpersonal skills.
* Customer-focused, solution-oriented, and genuinely passionate about hospitality.
* Organized, detail-oriented, and able to manage multiple tasks simultaneously.
* Comfortable using technology and learning new software platforms.
* Able to work flexible hours, including weekends and public holidays when required.
* Previous internship or hospitality experience is an advantage but not required.
What We're Looking For
* Positive attitude and professional appearance.
* Solution-oriented mindset with the ability to remain calm under pressure.
* High sense of responsibility and ownership.
* Willingness to learn and grow within the company.
* Team player with excellent collaboration skills.
* Someone who genuinely enjoys making people feel welcome.
What We Offer
* Opportunity to join a fast-growing hospitality company from an early stage.
* Career development and internal promotion opportunities.
* Continuous training and mentorship.
* A collaborative, young, and ambitious team environment.
* The chance to shape exceptional guest experiences every day.
If you're passionate about hospitality and ready to grow your career with a company that values excellence, we'd love to hear from you.
