Operations Support Specialist and Trainer

DHL Worldwide Express Taşımacılık ve Tic. A.Ş.

The Job 

• To organize training venues, logistics, transport and accommodation as required to achieve efficient training attendance and perfect delivery.
• To store and consolidate the trainings received by DHL employees in operations and advise HR Department for entry of the data to HR Systems.
• To prepare regular and/or ad-hoc training reports.
• To support Service Quality team to prepare performance and quality reports according to the business rules and distribute according to the agreed timetable.
• To keep track of actions that are taken to address identified problem areas and monitor performance for improvements.
• To support planning, training and execution of the deployment and utilization of global or local Operations Programs and any other cross-functional business systems that are related to operational processes and systems.
• To support preparation of Global SOP review reports and presentations, and follow-up of Global SOP review actions.

The Person

• University degree
• Good command in English both written and spoken
• Preferably experienced in operational roles
• Well-developed communication and presentation skills
• Strong analytical skills
•  Excellent planning and organization skill
• Good level of MS Office applications
• No military obligation (except paid military service)

“DPDHL is an equal opportunity employer and promotes diversity in the workplace.”