Customer Data & Analytics Coordinator

DIGITURK

ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?

  We are, Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience Digiturk has started to provide internet services to members as of 2021. With our more than 3 million members and 1500 employees, we have managed to set the standards in the sector and have continued to strengthen our technological infrastructure and human resources with our innovative vision.   beIN MEDIA GROUP acquired Digiturk the leading PAY TV operator in Turkey in August 2016; and now has over 55 million subscribers worldwide. beIN MEDIA GROUP’S flagship sports network, beIN SPORTS, holds the single largest portfolio of sports rights of any global broadcaster; and through its iconic MIRAMAX film studio, beIN holds an extensive library of Hollywood blockbusters while having a growing presence in series and movies production and distribution, as well as in the digital space. The group distributes and produces an unrivalled array of entertainment, live sport and major international events across 5 continents, 43 countries and in 7 different languages spanning Europe, North America, Asia, Australia and the Middle East & North Africa (MENA).   If you are ready to make your story real in a colorful and vibrant world by constantly renewing & improving yourself, join us and let's build the future of broadcasting together.

QUALIFICATIONS

• Bachelor’s degree in Engineering (Math, Industrial, Business Information and etc), Math, Statistics or MIS
  
• 7 years of experience in data analysis models or methods
  
• Fluency in English
  
• Proficiency in data analytics software & BI tools Team work orientation and skilled in working with cross-functions
  
• Previous experience managing and developing analytical teams
  
• Extensive expertise in data modeling, both logical and physica
  
• Good understanding of range of data manipulation and analysis techniques
  
• Excellent verbal and written communications skills at all levels; ability to communicate technical information to both technical and non-technical audiences
  
• Good technical knowledge SPSS Modeler SAS, R Programming, SAP Business Objects
  
• Highly skilled in translating business questions / problems into analytical models
  
• Good understanding of range of data manipulation and analysis techniques
  
• Excellent verbal and written communications skills at all levels; ability to communicate technical information to both technical and non-technical audiences
  
• Good technical knowledge SPSS Modeler SAS, R Programming, SAP Business Objects
  
• Highly skilled in translating business questions / problems into analytical models
  
• Good understanding of range of data manipulation and analysis techniques
  
• Excellent presentation skills
  
• Proven strong leadership skills within the project team and in the business community
  
• Proven ability to establish and articulate a vision, set goals, develop and execute strategies and track and measure results
  
• A solid understanding of data security and privacy laws
  

JOB DESCRIPTION

• Manage customer understanding based on advanced analytical methods
  
• Provide leaders and business partners with actionable insights on customer value, needs and preferences through frequent, proactive communication as well as clear and concise presentations and reports
  
• Provide a detailed and complete understanding of customer bases, including product profiles from customer databases
  
• Provide segments with models (both segmentation and propensity) to aid targeting and understanding of customer behaviour
  
• Ensure the models are implemented on the database and that business units understand these models
  
• Own the delivery of insight and business intelligence across the segment units, making recommendations and implementing improvements to current business practice. E.g. developing and implementing the analytical and business intelligence capabilities, to deliver efficiencies across the business
  
• Identify & resolve data quality issues
  
• Develop a thorough understanding of the customer data available to maximise the benefit of customer insight
  
• Recommend and implement appropriate data modelling solutions to meet business requirements
  
• Create and maintain statistically robust models to facilitate the business requirements, for example in the areas of acquisitions, retention, cross-sell, upsell and loyalty
  
• Advise business units of appropriate marketing actions based on the relevant information to ensure maximum benefit
  
• Establish a robust reporting methodology to support business initiatives
  
• Advise business units on appropriate use of analysis, reports and model deployment
  
• Maintain a good knowledge of relevant analytical and statistical techniques
  
• Maintain a good technical knowledge of SPSS and other analytical and modelling software
  

WHAT WE OFFER

Digiturk ‘’cares about your life” – Life Insurance

Digiturk also cares about your family - Private health insurance family members included

Digiturk stands by you in your retirement - Digiturk retirement contribution

Do whatever you want on your birthday leave (Paid birthday leave)

A Happy birthday gift from Digiturk (Birthday gift card)

Digiturk supports our mothers (Nursery benefit)

Digiturk celebrate holidays together (gift card)

Global talent programs that offer development opportunities in a multicultural environment

The opportunity to work with joy in a positive environment

‘’In Digiturk we have fun together, we succeed together! ‘’ activities

Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.