After Sales Specialist

Dof Robotics

After Sales Specıalıst

We are seeking an experienced and proactive After Sales Specıalıst to work our global customer service and technical support operations. The role requires close coordination with clients, field technicians, and internal departments to ensure the highest level of customer satisfaction. The ideal candidate has a strong technical background, leadership skills, and the flexibility to travel internationally on a frequent basis.

Key Responsibilities:

Coordinate service requests, maintenance activities, and spare parts logistics.

Ensure effective and timely support for global clients during and after project installations.

Prepare and follow up on service documentation, reports, and customer feedback.

Collaborate with R&D and production teams to improve product reliability and performance.

Plan and execute preventive maintenance and remote support operations.

Provide on-site technical support and customer training when necessary.

Qualifications:

Bachelor’s degree in Engineering (Electrical, Mechanical, Mechatronics, or related technical fields).

Minimum 5 years of experience in after sales, field service, or technical support management.

Experience in amusement rides, robotics, automation, or machinery sectors is a strong advantage.

Excellent English communication skills (written and spoken).

Additional foreign languages (French, Spanish, Arabic, etc.) are a plus.

Strong leadership, analytical, and communication skills.

Frequent international travel required — candidates must have no travel restrictions.

Hands-on attitude with a customer-focused mindset.