Müşteri Hizmetleri Asistanı

DSM Besin Maddeleri Ltd. Şti.

QUALIFICATIONS AND JOB DESCRIPTION

Within DSM Nutritional Products Animal Nutrition and Health we are currently looking for a “Specialist, Customer Care Turkey, Middle East, Pakistan”. Position reports directly to General Manager Turkey and will be based in Istanbul – TURKEY. Hybrid working (home and office together) is considered.

Your responsibilities include:

·         To maintain customer master data, pricing, contracts

·         Complaint handling, process solving and if appropriate facilitating an internal solution

·         Ensure an efficient and sustainable level of support in sales & marketing service quality to all customers.

·         To support the sales and marketing team in the commercial management of all countries of the sub-region.

·         To ensure smooth business processes within the area of responsibility (price offers, order-to-cash processes).

·         To provide back-office support for the sales force and commercial activities.

·         To coordinate efficient customer order processing.

·         To coordinate the complete delivery process to customers.

·         To handle basic customers’ requests and pass on all queries pertaining to their field of responsibilities.

·         To ensure an efficient and sustainable level of customer service quality to all customers.

·         To achieve KPI objectives and personal objectives.

·         To obtain in-depth knowledge about customers and competitors.

·         To provide necessary import documentation to customers.

The Ideal

• Generalist background / commercial education followed by practical minimum 2 years’ experience in Customer Care /and or transportation/ logistics activities
• Familiar with Incoterms, liability matters pertaining to Insurance
• Good knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) – Internet.
• Solid understanding of SAP
• Very good command (written & verbal) of English
• Accurate, reliable, solution-oriented and customer friendly communication style
• Excellent communication and social skills
• A self-starter and team player with ability to work under pressure with tight deadlines & minimum supervision in a flexible and open-minded manner.
• Strong interpersonal & problem-solving skills and able to work effectively under multi-cultural environment.