Credit Representative

ECOLAB TEMİZLEME SİSTEMLERİ LTD.ŞTİ.

Ecolab is searching for a  Credit Representative who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. 

What You Will Do:

• Adheres to company and department policies and procedures.
• Achieves individual objectives related to aged receivables, DSO, account management.
• Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail.
• Required to utilize collection strategies to initiate collection effort for managed cross-divisional customers via phone and e-mail.
• May be required to utilize knowledge of Credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc.)
• Handles escalated issues from internal/external customers
• Effectively engages Sales Team on critical business decisions related to account management, orders, collection and placement.
• Uses critical decision making skills to insure orders are approved or held to insure corporate relationships are  Researches disputes and invoice issues. Support dispute identification and resolution process.
• Provides customers with aging and supporting documents to maximize collections.
• Work with Credit risk management to minimize risk and support special handling on high risk accounts. Document understanding of customer specific processes (Payment process, approval structure, Acct History, Portal restrictions and risk profile).

Minimum Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics or a related field
• Four years previous experience in credit, finance/accounting or related field may be substituted in part
• Experience in Microsoft Office Suite software (Excel, Word, Outlook)
• Previous analytical experience with aptitude for research, analysis, and problem solving skills
• Effective communication skills with all levels within the organization, both oral and written
• Excellent organizational and time management skills, with ability to manage multiple priorities
• Strong attention to detail