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İstanbul(Avr.)(Beyoğlu)
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Job Type

Full-Time

Years of Experience

More than 5 years of experience

Department

Customer Service

Customer Service

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

More than 5 years of experience

Application Count

0-50 application

Department

Customer Service

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QUALIFICATIONS AND JOB DESCRIPTION

Qualifications:
•Bachelor’s degree from technical departments
•At least 5 years of experience in Authorized Service Network operations management and field operations
•Proficient with MS Office Applications
•B class driver’s license

•Required languages: Fluent English written and spoken.

Your main tasks:
•Develop business plans in line with the company's policy and targets (KPIs), and act according to the plans to reach the service network targets
•Improve the existing service network and perform service analysis, ensuring the completion of activities carried out by the service network points
•Identify new Authorized Service Points (ISPs) needs, to analyse and to create or close Authorized Service Points (ISPs), to carry out activities
•Organize, manage and monitor the Authorized Service Points (ISPs) activities (repair – installations – check – inspection)
•Support the Call Centre in managing customer complaints, improving the communication between the Authorized Service Points (ISPs) and the Call Centre
•Cooperate with our authorized Dealers
•Make sure all Authorized Service Points (ISPs) receive relevant coaching
•Work closely with other functions within the Ownership Solutions team to provide best in class after sales service to the customers.

You are:
•Customer focused – You understand and empathize with people and easily use your people and problem-solving skills while working with customers. You have costumer-oriented mindset
•Flexible – You can easily prioritize your workload while maintaining high quality of work
•Results-driven – You aim to fix any issue as soon as you can, following up as needed to reach a resolution that satisfies the customer.

Ability to multi-task, prioritize, planning, initiative and manage time effectively

Building trust, good working relationships and communicate effectively with your colleagues and across functions. 


At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Preferred Candidate

Bachelor’s(Graduate)
English(Reading : Good, Writing : Good, Speaking : Good)

Teknik Servis Yetkilisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Servis Yetkilisi Teknik Servis Yetkilisi Maaşları Teknik Servis Yetkilisi Nasıl Olunur? Teknik Servis Yetkilisi Nedir? Teknik Servis Yetkilisi İş İlanları
Hakkımızda

ELECTROLUX Dayanıklı Tüketim Mamulleri Sanayi Electrolux is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers sold under esteemed brands such as Electrolux, AEG-Electrolux, Zanussi, Eureka and Frigidaire. In 2007, Electrolux had sales of SEK 105 billion and 56,900 employees. For additional information please visit www.electrolux.com and electrolux.com.tr

ELECTROLUX Dayanıklı Tüketim Mamulleri Sanayi Electrolux is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers sold under esteemed brands such as Electrolux, AEG-Electrolux, Zanussi, Eureka and Frigidaire. In 2007, Electrolux had sales of SEK 105 billion and 56,900 employees. For additional information please visit www.electrolux.com and electrolux.com.tr

Şirket Sayfasına Git

Teknik Servis Yetkilisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Servis Yetkilisi Teknik Servis Yetkilisi Maaşları Teknik Servis Yetkilisi Nasıl Olunur? Teknik Servis Yetkilisi Nedir? Teknik Servis Yetkilisi İş İlanları