Consumer Care Inspector

ELECTROLUX Dayanıklı Tüketim Mamulleri Sanayi ve T

Qualifications:

·         Bachelor’s degree from technical departments

·         At least 5 years of experience in Authorized Service Network operations management and field operations

·         Proficient with MS Office Applications

·         B class driver’s license

·         Required languages:  English written and spoken.

·         Customer orientation, flexibility, and result-driven mindset

·         Flexible work hours/hybrid work environment

·         Travel required

Your main tasks:

We are currently looking for a Consumer Care Inspector to support the Authorized Service Points (ISPs) & Service Technicians ensuring they provide effective and professional service to Electrolux customers and best in class customer experience.

This role supports the team environment to identify and ensure the company targets and procedures are effectively followed through. The Consumer Care Inspector is the main point of contact for any assists, difficult jobs, customer issues and day to day queries from Authorized Service Points (ISPs) in the field. 

·         Develop business plans in line with the company's policy and targets (KPIs), and act according to the plans to reach the service network targets

·         Improve the existing service network and perform service analysis, ensuring the completion of activities carried out by the service network points

·         Identify new Authorized Service Points (ISPs) needs, to analyze and to create or close Authorized Service Points (ISPs), to carry out activities

·         Organize, manage, and monitor the Authorized Service Points (ISPs) activities (repair – installations – check – inspection)

·         Support the Call Centre in managing customer complaints, improving the communication between the Authorized Service Points (ISPs) and the Call Centre

·         Cooperate with our authorized Dealers

·         Make sure all Authorized Service Points (ISPs) receive relevant coaching

·         Work closely with other functions within the Ownership Solutions team to provide best in class after sales service to the customers.

You are:

•Customer focused – You understand and empathize with people and easily use your people and problem-solving skills while working with customers. You have costumer-oriented mindset
•Flexible – You can easily prioritize your workload while maintaining high quality of work
•Results-driven – You aim to fix any issue as soon as you can, following up as needed to reach a resolution that satisfies the customer.

•Ability to multi-task, prioritize, planning, initiative and manage time effectively

•Building trust, good working relationships and communicate effectively with your colleagues and across functions. 

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.